Anthony's Furniture Restoration
About us
6 employees.
Business highlights
Services we offer
& Caning., Furniture - Repair, Refinishing, Restoration, Upholstering
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 6% | ||
| 0% | ||
| 0% | ||
| 4% |
I wouldn't hesitate to recommend them to others, and I'm, very picky. They did a fabulous job!
In the past they received "B" grade, based I think on the previous owner who was in failing health. I give them As across the board.
I was pleased with the way the refurnishing looked. Initially they lost my key and the guy I originally talked to lost the business. So it took them awhile for them to find it. Since then they got rid of the guy so I don't think this will be a problem in the future.
"Dear (member name removed), First let me say I am so sorry you had such a bad experience with Anthony's recently. Second, my husband, Jeff Richter and I took ownership of Anthony's on March 14th and are doing everything we can to fix the wrongs done in the last year regarding the less then stellar customer service. It has been a long haul but Jeff and I are determined to clean up the reputation that Tony worked so hard to build over the last 27 years and hurt so much in the last year because of his illness. Please consider using our services again for a future project. We would be happy to give you a 25% discount on anything you bring in. I hope we have the opportunity to serve you in the future. Kind regards, Dawn Richter Please visit our new Facebook page: https://www.facebook.com/pages/Anthonys-Furniture-Restoration/1417843285130840"
I went in at their request (around mid-June) to look at a small sample of finish, and we agreed that it wasn't even close. They (assumedly) made some changes to the finish and went ahead and finished the table. I went in in late June and we all agreed that it was a terrible match (and I'm not at all picky about these things). They promised they would redo the work by July 4.
I heard nothing from late June until today (July 29), so I went in and inquired about the work. There was a new guy there, the table hadn't been touched since late June, he was unsure of the status. He found it behind some other furniture, and agreed that the finish on the new table was unacceptable. After retelling my long story, he said he could probably get it done (and matched) as long as he could modify the color of the top of the other table. Wait! That isn't what we agreed to!!
Anyway,after 3+ months, they still have my existing table and my $1000 and I don't have a table that remotely matches my bedroom set. I'm expecting a call by Wednesday. But I'm leaving this now as a heads-up to all of you who have used Tony in the past. Something has changed, and it isn't good.
"Dear [member name removed]; First let me say I am so sorry you had such a bad experience with Anthony's recently. Second, my husband, Jeff Richter and I took ownership of Anthony's on March 14th and are doing everything we can to fix the wrongs done in the last year regarding the less then stellar customer service. It has been a long haul but Jeff and I are determined to clean up the reputation that Tony worked so hard to build over the last 27 years and hurt so much in the last year because of his illness. Please consider using our services again for a future project. We would be happy to give you a 25% discount on anything you bring in. I hope we have the opportunity to serve you in the future. Kind regards, Dawn Richter Please visit our new Facebook page: [hyperlink removed]"
The first place I tried, a small upholsterer's shop, they actually laughed at me.
Anthony's Furniture Restoration was the second place I tried. There, they understood what I wanted them to do. They appreciated the craftsmanship of the chair. The seat they made suits the piece. Since the seat was so small, I was able to choose a remnant from their existing stock of upholstery fabric. That gave me a seat with much better fabric for much less than I would have paid otherwise. I still love the chair and use it constantly.
Anthony's staff are very friendly and professional. I am happy with their work and feel I got good value for my money.
Licensing
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