Andrew's Lawn and Snow

I hired this company through Angi in May of 2024 to care for my father's yard. Now, as services are no longer needed, they refuse to work with me other than to take 30% cancellation fee. If you look up their business, also known at Snow and Lawn Services, LLC you will see that they are not accredited with the BBB, let alone an A+ rating (see photo). Currently, they refuse to acknowledge the "renewed contract" is null and void as I originally signed as POA for my father, who died of Alzheimer's last month. Their idea of understanding my situation was first to refuse a cancellation and continuing to take money from him (a deceased person), and then offering 30% cancellation fee to cancel a contract that is not legally binding. Their idea of informing their customers of the contract renewal is to send a postcard, which is not the way they communicate. When they want to sell you something or want a review of their service, they email, call and text. That should also be the way to remind about a contract renewal to give customers a chance to cancel before their deadline. I'd be very wary doing business with these people. They have caused tremendous stress for me and my family, trying to uphold a contract and take money out of my father's account, that is now dry due to almost 3 years of care. Instead of time to grieve, I have been fighting them back and forth and writing complaints to agencies. Shameful.