ALEXANDER'S IMPORT AUTO REPAIR

After receiving a very high estimate from another provider, contacted Alexander's for second opinion. The response was quick, and the "immediately needed" work was separated out from the "nice to have" work clearly by the service manager. A repair visit was scheduled soon thereafter, and the work completed in a reasonable time frame. A problem that occurred during the repair was communicated to us immediately, and was fixed without additional charge. We'll be going back to them again soon for work on another vehicle.

Alexander's has a lot of positive feedback from other customers. I like that the owner is always present for the repairs. He is always honest and gives you options on what you can do about your vehicle. He is sure to explain things to you in great detail.

We tried this as a specialist to our foreign car. I thought that they did a great job and they gave us good advice in regards to foreign car purchases. It was easy to use them because we just called them and left a message in the evening. We dropped off the car that night. They did the work the next day and we got the car back.

They performed the work quickly and the car runs noticeably better after the repair. Price was about what I paid for the last timing belt 4 or 5 years ago. They also examined the rest of the car and notified me of other items that would require service in the future. We discussed these repairs and they prioritized which were more important based on safety and length of time until a failure might occur.

Very well. We were extremely please with the experience.

I was very satisfied with my experience there from start to finish. I brought my Montero in because it was making rattling noises (which I thought were coming from the front axle), and to get the windshield-washer pump replaced. They performed a vehicle inspection and called me. They discovered that the noise was coming from loose heat shields. They also found a nail in one tire, which they fixed; and a slow oil leak from a sealing plug. They very thoroughly explained to me the estimated cost of each repair. I chose not to have the oil leak fixed and they never tried to pressure me to do that. The repairs were done on time, and the windshield-washer repair came in about $60 less than they had originally estimated (it took less labor). I have to say I'm very satisfied with their service and thoroughness, and will go back to them for future repairs.

We've been very happy with the level of service. They even picked me up at the light-rail stop.

I really like their customer service. They seem to be a very honest company. They are very straightforward about telling you what needs to be done. They do a good job.

Fast, fair, professional, all while performing top notch work. Will return again and again.

Great service! These people really know their field. If you have slightly older cars, these guys know how to keep them running, and are very professional. I am so happy that we found a car mechanic we can trust.

The staff was extremely professional. Even though they couldn't replicate the problem more than a few times, they believed that I wasn't making it up and after a few visits, were able to fix the problem. They even offered a loaner vehicle each time I visited.

I had high hopes for Alexander's. I chose them primarily on the merits of the consistently high feedback they get here. Unfortunately, my experience with them wasn't nearly so positive. When I asked to have the vehicle checked over, as I was going to give it to my son, I was offered a "65-point" check for $100. When I picked up the vehicle, however, I received no completed checklist; instead I was given an estimate which included a number of items I would consider "padding", considering that this is a 20-year-old Volvo: fluid replenishments, brake pads which I'd had changed just a few months prior, new bushings, etc. I feel that I essentially paid them $100 to work up an estimate for services largely not needed & obviously far exceeding the value of the car. I was also charged $75 for their time to troubleshoot the issue of stalling on acceleration, even though they couldn't identify or fix the cause of the problem. FWIW: One evening a few days later I dropped the car off at Borton Volvo, leaving the keys & a description of the stalling problem in their night drop. I'd been told that their service department begins work at 07:30; I received a call the next morning at 07:48 to tell me the cause of the problem and an estimate for repair. The car was finished later that day.

Knowing very little about cars, I called Alexander's regarding my VW Passat. My son had been driving it for 5 years with very little maintenance and had made various after market changes to it (in other words, it was a mess). The car had not been running well and needed help. Alexander's did an inspection on the car and let me know what the problems were. Ben went over all the issues and explained why they needed or didn't need immediate attention. From the information I was able to decide whether it was worth it to hang on to the car. I had the work done and Ben kept me informed as they went along. The car now runs very well.

It was great. I called on a Wednesday and was able to drop off the truck the next day. They were thoughtful, courteous, thorough and best of all they fixed it!!

Very well. The car was initially brought to them for the broken gas tank but they suggested new tires after driving the car around the block. Very professional, courteous, and not pushy. They even sent a thank you card to my home.

Alexander's is very knowledgeable about Volvo's and they had everything complete in 2 days. They even wanted to keep the car longer so they could give it more road time before I picked it up. Ben called me whenever he needed permission to do something and he always explained exactly what the repairs consisted of.

They were good! We commonly use them for our auto needs. We had an issue with a disconnected hose and they looked at it and fixed it promptly. They said it was simple enough and they didn't charge us for it.

Absolutely the BEST experience I have ever had with a repair/service shop. Courteous, responsive, extremely detail-oriented, great communication with what the problem could be, what it is and the approaches to fix it. Very reasonable pricing and a good process for looking at the simplest (and least expensive) potential issues first. And to top it off, the car now runs like BUTTER! The tune-up fairy must have tweaked the timing? I had always thought that Volvos were just noisy, and left it at that. When I drove off the lot, I literally thought my battery had died; that is how quiet and smooth the Volvo was running. I have never wanted to buy lunch for a group of mechanics until now!

We have had excellent service with Alexanders and returned for this work. Once again, they were very professional. They explained what needed to be done so it was easily understood. They made a loaner car available to us while the work was being done. Overall, it was top quality service.

I am very pleased and plan to become a repeat customer.

On a busy pre-holiday weekend day, the service company was willing to inspect our car with less than 30 minutes prior notice. We did not use them this time because they immediately advised that the $400 worth of needed repairs were optional and choosing not to repair would have no impact on safety or performance. Outstanding honesty and service.

We were new in town and missed our reliable service person so we consulted Angie's List. Alexander's was well recommended and reasonably close so we called. They were accommodating on schedule needs, candid in recommending both tires and type of oil change appropriate for our car, and gave my wife a ride home so she didn't have to wait. Altogether an excellent experience in a sometimes challenging area, especially in a new community!

Found them on Angies List and depended on others reports about Alexanders. Turned out to be excellent.

I have used them a few times, they have always been extremely helpful. We have never had problems with the work they have done.

FOUND AND CORRECTED THE PROBLEM. THEY CALLED ME BACK TO SEE HOW THE CAR WAS RUNNING AND IF I NEEDED ANYTHING ELSE. I USE THEM EXCLUSIVELY AND HAVE FOR 18 YEARS. THEY ALWAYS PROVIDE APPROPRIATE INFORMATION TO HELP YOU MAKE YOUR DECISION.