Above & Beyond Construction

"Thank you [Member Name Removed]"

"Above & Beyond Construction, Inc. (A&B) installed the customer's windows in 2011. A&B has been to the customer's home at least a dozen times over the years. However, this review is the first mention to A&B of defects in the glass and a faulty caulking job at installation. A&B's installers were never made aware of nor indicated there was a defect in the glass at installation because there were [Member Information Removed] defects in the glass at installation. Additionally, Arlo's son does not and did not perform the caulking. It is seemingly unlikely that the customer spent time and resources to tear out all of the caulk and re-caulk the windows on his own, particularly when a caulking issue was never addressed despite numerous communications with A&B over the last six years. The customer refers to "hazing" he discovered on his south windows. He is referring to the Low-E glass, which is used by all window manufacturers. Low-E glass has a microscopically thin, transparent coating; the purpose of which is to reflect UV rays and heat from entering the home. It should be noted that Low-E glass is not related to seal failure. The root of the customer's frustration is with the manufacturer of the window, Fibertec. When the customer initially had seal failure in one of his windows, several years ago, the replacement glass was ordered from Fibertec. This manufacturer did not send the glass for several months and unfortunately A&B had [Member Information Removed] control to help expedite the process. The replacement of the glass was completed by A&B promptly after the glass was delivered. A&B recognizes the frustration in having to wait several months for the manufacturer to make good on its warranty, which is the reason that A&B [Member Information Removed] longer sells Fibertec windows. Fibertec's factory is regularly delayed. A&B continues to communicate with Fibertec and service Fibertec windows. In order to have glass replaced at [Member Information Removed] cost, the customer must order replacement glass under their warranty and have it sent to their home. A&B regrets that the customer is upset that he must order the glass himself, but this is necessary in order to receive replacement glass at [Member Information Removed] additional cost other than the cost of installation. In reference to the latest replacement, the service request was for three windows. When the windows were delivered, the customer indicated there was one more window that had failed. Fibertec's representative told the customer that they might have shipped a fourth window. A fourth window would not have been shipped since it had never been ordered. Arlo did not state the glass was in the warehouse for a window that was never requested. A&B has only witnessed seal failure in the first window that was replaced. The customer believes he will have seal failure in all of his windows and has made it clear to A&B that he will not be happy until all of the windows are replaced. Finally, when the customer notified Josh regarding damage to the window frame, Josh requested pictures of the claimed wood frame damage. [Member Information Removed] pictures have been received to date. A&B does go above and beyond to meet the needs and satisfy their customers. This is the reason A&B chooses to now sell other manufacturer's windows over Fibertec. A&B too is dissatisfied with the response time of the manufacturer Fibertec, and wishes it could do more to expedite seal failure glass replacement of Fibertec windows. The customer and A&B are at the mercy of the manufacturer. Still, A&B will continue to do everything within their power to satisfy and assist the customer."

"[Member Name Removed] & [Removed Member Name] , Thank you for your review. Your door was not estimated to be installed in 3-4 weeks. It was estimated at 10-14 weeks, as stated in your contract. We discussed on the date of purchase (10/6/2012) it taking 3-4 months to manufacture your custom-sized patio doors, which were installed on time per the dates provided in your contract. [Member Name Removed] however did not participate in the presentation, demonstration or purchase. Additionally, you were familiar with the wait time for fiberglass windows and patio doors from Canada since you had originally purchased Seal Guard Systems Inline Fiberglass Windows from a different company and had to wait 9 months for that product. Next, you ordered our 700 series triple pane patio door. We advised [Removed Member Name] that in the size you ordered the weight would be very heavy and operation would not be as easy as a double pane, but [Removed Member Name] explained that he was more concerned with energy efficiency. In 2015 Fibertec released the new 750 series French style triple pane sliding glass door which is designed to operate smoother, especially with heavy triple pane tempered glass, like yours. In regards to your installation, we came out and installed your doors on time. However your walls were off, as we showed you with a level against your walls and studs. Our installer (Brian) and the owner (Arlo) returned to your home, adjusted the best they could, with [Removed Member Name] present and observing the entire time. As we explained, we can only do so much when working in homes where the framing was not done correctly. Our doors must be level and square in the opening, otherwise they do not work properly as designed. Unfortunately when we install in walls like yours that are way off, we can only do so much, but we made it look and operate great and [Removed Member Name] was very satisfied when we completed the job. Above & Beyond Construction prides itself on having the best installers and installation workmanship in the state of MN. Brian is a phenomenal installer and did an excellent installation job. When service needs come up over time we rush right out to address the homeowner's concerns promptly. Chances are, if the door isn't as smooth of operation as it was when we left your home 3+ years ago, there may be dirt or something in the track area from the outside elements. This typically is easily resolved with vacuuming or cleaning the track area with a small amount of tri-flow lubricant. It is surprising to receive this rating 3 years after installation, without you contacting us or requesting we come out and look at any new issues. You have some of the nicest triple pane patio doors available. They were installed properly and professionally despite the limitations with your walls. We are still in business and are here to help, doing great installations and taking care of all our customers, new and old. Thank you again for your business, and if you need anything, you can contact us anytime. We want you to be happy! Regards, Josh Rosen Owner Above & Beyond Construction 952-222-HOME *4663*"