A Tree Service Inc
About us
Additional email - [email protected]. Additional DBA - A Tree Service & Landscaping Inc. Family owned & operated.
Business highlights
Services we offer
Tree removal, city contracts, colored mulchs, composted raised & garden soil. log and brush hauling, corping, crane service, emergency storm service, ins claims, land clearing, premium firewood, smoke woods, stump grinding, tree injections, trimming, wood chips
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 0% | ||
| 10% | ||
| 0% | ||
| 5% |
"thanks for the review cleve"
"thank you for the review cleve volk"
He came to my house to discuss what should happen next. I spoke with a tree farm that suggested I use a well known formula for determining tree value from Purdue University. It is used for insurance purposes. The value of the tree came in at $2550. I told Cleve that he needed to finish the job, and I would pay him in full, and he would pay me $2550 for the loss of the tree.
Instead Cleve countered with ME paying him for a 1/2 finished job and then him giving me a sapling to plant! We turned him into the city of Minneapolis and will probably end up in small claims court.
He was rude and threatening. While discussing calmly what had happened, it suddenly occurred to me that he was taping my husband and I! It made us very uncomfortable. He was unapologetic, and kept stating that "everyone makes mistakes, what do you want me to do?"
Pay for the tree you cut down, that's what!
AVOID AVOID AVOID
"thanks for review cleve volk"
They were also able to help us understand what we need to do to maintain our trees better as well as how long we can expect them to last before needing to be cut. I enjoyed working with them
After about 5 bids from other companies, finally a reasonable bid came in from A-Tree Company. Thank god!
Cleve, the estimator and owner, was very nice and professional to work with. He responded to me quickly after my inquiry and came to give me an estimate in a reasonable time. They were also able to schedule me quickly, arriving the next afternoon to get started on the trees. They spent the rest of the day working on that tree and then came back the following afternoon, as they said they would, and completed the job.
The crew showed up when they said they would. I had an opportunity to watch some of the work that they did. They used a bucket truck to cut the branches from the tree and then lowered them gently to the ground with ropes, just like you see in the video on their website.
(I haven't yet checked the stump grinding. We'll check tomorrow in the daylight and update the post..)
If you want a company that is responsive, friendly, professional, and reasonably priced, I would highly recommend that you hire A-Tree Service!
Cleve, the business owner, came and did another bid for the limb and whole tree removal. I told Cleve I wanted to get additional bids, and that I would call once I had made a decision. However, this is where the problems began. A few days later, I was shocked to find that the dropped limb had been removed by A Tree, even though I had not completed the bidding process with other tree companies, or made an agreement with A Tree to do the work. Turns out the message I had left with the office several days earlier to ask for a bid from A Tree did not get through for the better part of a week, and Cleve thought this initial message was a second call confirming that I wanted the work done. So not only was the message delayed by several days, it was also not relayed accurately.
I was unsure what to do, since I never authorized work that had been completed. When I called Cleve to ask what was going on, he explained he thought I had called back to hire him, which I explained I hadn't. In the end, A Tree's bid for the whole tree removal was quite competitive, and Cleve agreed to credit the cost of the mistaken limb removal to the bid, which landed A Tree as the low bid. I felt this compensated for the misunderstanding about the second limb removal, and made the decision to hire them again. Cleve also offered to split the cost of the tree removal into three payments, which I really appreciated, since this work was quite expensive and would not be covered by homeowner's insurance.
When the crew came back to cut our tree down, they did a great job cutting the tree. They seemed very knowledgeable about how to go about the job. However, during the job, they dropped a large section of trunk on our sidewalk, cracking it badly, and also backed equipment into the house, damaging a section of house siding. I was home while the work was taking place, and heard the crew dropping the trunk on the sidewalk, and acknowledge this had happened. When I called Cleve to discuss this damage, I was surprised that he seemed to know nothing about it. Though I thought the crew was friendly, I think they were a little dishonest about damage I am sure they knew they caused. For both the sidewalk damage and the siding damage, Cleve wanted to send his own guys over to make repairs, which I thought was a little weird, especially when his guys had already made a bunch of mistakes. I told him I preferred to hire my own people, and he agreed to just credit our bill.
Cleve compensated us fairly for the damage his crew caused to the property, but I think I would have preferred to have them be a little more careful in the first place. It has been stressful to have to negotiate how to deal with all the mistakes A Tree made: the miscommunication about removing the second limb that fell, the sidewalk damage, and the damage to the house. The company receptionist has also been rather short with me, and seems to be suspicious of me. My intent in calling to complain has been because many mistakes were made, not to weasel out of payment. Having a tree that needs to be cut down is a drag, but working with A Tree made it feel more like an ordeal. Maybe we have been especially unlucky with A Tree, but it has all left a bad taste in my mouth.
A Tree is the kind of small local business I want to like, and this is definitely part of why I hired them. Cleve is very down to earth, and I can tell he tried his best to make everything right. The crew was super friendly and efficient, if not especially careful. They are a legitimate business that delivers competitive bids on tree services. But I feel like I paid a lot in stress in hiring them the second time. If money is not your only consideration in getting tree services, you might consider paying a little more to a different company in exchange for less headache.
"We're a little puzzled with why he feels the price being too high. He o.k.'d the amount with the estimator and said nothing to him at the time. We pride ourselves on being a company that gives quality work for a fair price."
Licensing
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