1-800 Got Junk - Twin Cities

They do not pick up pianos unless it is under a certain weight, they won't take it down more than two steps, and it isn't wet outside. This should be advertised on their website! I chose them because I needed the piano moved along with a huge pile of other stuff. I still had them remove the other stuff, but if I had known, I would have hired somebody else instead. I felt that their TV ads are misleading that they will take anything and their written list of items they will take is also misleading as it states they will take pianos. Besides that, the guys were good that moved the junk and they moved quickly and were on time.

It was good.

Easy to schedule service online. Received a call before they arrived. I was given a price quote before work started. Workers were friendly and worked hard. I never would have gotten the treadmill out of the basement without them. It was worth the cost. I am happy with the service.

Fine. things went very smoothly and the guy were very nice.

Great showed up on time, let me know when they were about 20 minutes away. Cleaned up a big mess quickly and completely. Very satisfied.

Two guys came on time, preformed the work as expected. Bothe were professional and nice.

For the most part it went OK, but they had to cut open a freezer and that spilled liquids. They seemed to be unprepared to deal with a large heavy item which they had been warned about. They were very good with all the other items. They were friendly, helpful. They just weren't ready to handle a large freezer, which they had been told about ahead of time.

I made an online reservation for same-day service on Monday, Jan. 2. No complaints here about the quality of service. The two-man crew was great -- efficient yet careful. I had to remind them, as they prepared my invoice, that I had a $10 coupon from the online reservation. As I told a supervisor who called later to check on how it went, my only gripe is the company should be more transparent about pricing. Following my web reservation, I was told on the phone that the cost--which is not calculated until a crew's arrival--would be $129 minimum plus an amount equal to a rate per cubic feet taken up in the truck. Then when the crew arrived, they arrived at the price based on a sheet that had per-item rates -- so much for a refrigerator, so much for a mattress & boxspring, etc. (Why not put that sheet on your web site?). Maybe the price would have wound up the same either way, but it seemed a little shifty. I don't blame the crew -- the guys they sent were great. But the company could make a decision to be more clear about pricing. This is also consistent with reviews on Angie's List that say they do a great job but are expensive. It makes it hard to do comparison shopping on price for a job.

All items were removed at quoted price.

Very happy with this service!  The reservation was easy to make, and the drivers (Remy and Ethan) kept me notified about their expected arrival time.  They arrived well within the designated time slot, actually a little earlier than they'd first thought.  They hauled out my old freezer, took payment and off they went.  The whole process took maybe 15-20 minutes.  The service wasn't cheap ($99), but SO nice to have the job done.  The drivers were great - courteous and very quick.  I would happily use 1-800-GOT-JUNK again.

Prompt, courteous service.  Efficient, honest, and fast workers, also cleaned up in the end.  Would use them again in the future.  Highly recommended, good value.

unknown

Extremely professional and great service from scheduling to pick-up!   Easy to schedule on-line too, and I received a $10 discount by doing so.  However, when I had questions during booking online, I called the number and they gladly helped secure my appointment over the phone while still honoring the online discount.  
They also take American Express, so I was able to earn miles for my junk as well:)

.

unknown

unknown

It went fine.

unknown

unknown

It was a real pleasure to work with Avery (I hope I spelled that right) and Adam.  Both young men were very professional and pleasant.  They called to let me know they could come earlier if I was ready, and then they called when they were about 5 minutes away.  They looked at everything to be taken and gave me the estimate, which I agreed to.  Then they very efficiently took it all and put it in their truck.  All I had to do was point to what had to go.  It was so easy, and didn't hurt at all!

unknown

unknown

This was the third time we have used this service in the past few years, and unfortunately will be the last.. I scheduled the appointment through their website a week in advance. The appointment was scheduled for 5:30-7:30 July 3rd. On the day of the appointment, I received a call at 3:30 saying they are running ahead of schedule and would like to meet me at my house. My wife and I both work so unfortunately this was not an option. The guy on the phone said they would be there closer to 5:30. It was about 7:00 when I broke down and called them to see if they were close and they informed me another customer scheduled at the last minute and and quot;jumped aheadand quot; of me. The load was much larger than described and they couldn't come to my house until 9:30 at the earliest. We have a 5 month old baby and this time would not work for us - so I asked for the manager's contact info and was told his name was Mike Carlson but they wouldn't provide me his phone number. He told me he would try his hardest to get a team over to our house- and about 30 minutes later two guys showed up. The driver was rude and obviously annoyed with us, the passenger seemed like a nice guy. They were in a hurry and didn't even offer to sweep the debris out of the driveway where they loaded the junk. Not a good experience at all. Regardless if the scheduling system was at fault or the driving team it became a stressful experience that we will not put ourselves through again.

unknown

unknown