Approved Pro
Urban Tree & Landscape
Trees & Shrubs - Treat, Protect and Maintain - For Business, Commercial Tree Stump Removal Service, Tree Removal,
About us
Tree Removal, Tree Trimming and Pruning, Stump Grinding, and Tree Health Care We don't just cut trees -We protect your home, landscaping, and investment. Your property, treated with respect. Get Clean, Professional Tree Work with no mess left behind. Fast, Reliable Service—scheduled promptly and completed on track. Certified Arborists and a highly trained team for tree health, expert pruning, and safe tree removals. Urban Tree: Clear communication and the results you expect. FREE ESTIMATES - Serving: HENNEPIN, RAMSEY, DAKOTA, ANOKA COUNTY - email: [email protected]
Business highlights
Emergency services offered
19 years of experience
Services we offer
Tree & shrub pruning, trimming & removal. Tree health diagnosis and care. Landscape services: Retaining walls, Water features, Paver Driveways, Paver Patios, Outdoor Kitchens, Native Plantings, Rain Gardens, Clearing, Grading, Drainage.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.6107 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 14% | ||
| 1% | ||
| 2% | ||
| 4% |
Showing 26-50 of 107 reviews
Scott V.
Feb 2015
I thought it was a good deal.
Response from Urban Tree & Landscape
"Thanks, [member name removed]! We really appreciate your business and the great review. If we can ever be of service in the future please let us know."
Christine M.
Dec 2014
.
Response from Urban Tree & Landscape
"Some clients are very difficult to please. Though we put our best effort forward there are times when it's just not enough. We felt we had done everything right on this project and were astounded when the most minuscule details, which were easily resolved, were blown completely out of proportion, leading to a total communication breakdown. We tried our best on this job. The patio product that was delivered was exactly to spec, completed on time and on budget. Sometimes we receive undeserved abuse from clients. We feel this was one of those times."
Rajarao D.
Oct 2014
unknown
Response from Urban Tree & Landscape
"Dear Customer, We are sorry the quality of our work did not meet with your expectations. We do strive to please every one of our customers. However we have learned that we can't. Which however, does not stop us from doing our very best to make that happen. I am pleased to see that at least you felt our price was fair. We hope to do business with you again in the future, but if not I am glad we were at least given the opportunity to try."
J W.
Oct 2014
Quick, efficient. Thought he could have been more thorough on the overseed.
Response from Urban Tree & Landscape
"Dear Customer, We are pleased to see that you were satisfied with our work. If for what ever reason you feel/felt we came up short you should have let us know. We will always try to make it right with you. I only hope we can continue to do business with you in the future. Thank you for giving us the opportunity to work with you."
Ken L.
Oct 2014
They did a beautiful job.
They were done - start to finish - in less than an hour, and that included the cutting, pickup and cleanup.
Our tree was charming and enjoyable, but it had passed its time to come down, and we found out, becoming a danger to all passers-by, cars, children walking by, etc. It would not have lasted much longer without falling down on its own.
The men were courteous and efficient.
They were done - start to finish - in less than an hour, and that included the cutting, pickup and cleanup.
Our tree was charming and enjoyable, but it had passed its time to come down, and we found out, becoming a danger to all passers-by, cars, children walking by, etc. It would not have lasted much longer without falling down on its own.
The men were courteous and efficient.
Response from Urban Tree & Landscape
"Dear Customer, Thank you so much for the positive review. We always try to leave our customers yards in the same, or better, shape than we found them. We are all so pleased that you took the time to notice. We want to thank you for allowing us to work for you, and hope you will call us in the future for any jobs that you need done."
Laurie F.
Oct 2014
Urban tree did a fine job and provided the pictures that I requested. I did ask that the maple tree be 'trimmed' up a bit more and the guys were 'on it' immediately! Excellent communication! I would definitely recommend Urban Tree to friends and neighbors~
Response from Urban Tree & Landscape
"Dear Customer, What a simply positive review. Its always such a positive experience working for people that truly appreciate your efforts. We try our hardest to please our customers. Again, thank you so much for noticing."
Dixie R.
Oct 2014
unknown
Response from Urban Tree & Landscape
"Dear Customer, Looks like we hit the mark with you. So happy we could be of service too you and even more delighted that you took the time to notice. We hope you will feel confident in calling us again should the need arise. Again, thank you."
Carolyn K.
Sep 2014
unknown
Response from Urban Tree & Landscape
"Yes, you have the right company. We have moved part of our business recently and haven't updated our address as of yet. So sorry for the confusion. We are pleased however that you liked the work we did for you. We certainly try our hardest to appease all our customers. So glad to see you noticed. Thanks for the great review."
Ram R.
Sep 2014
BE AWARE -- don't use this company! If you ever have any
issue with their work, they will not fix it, despite all their promises
upfront!!!!
UTree did a
landscape job for my next door neighbor, but went through my property to
move all their material without asking my consent first. They then
promised to fix the damage on my lawn, but all they did was to sprinkle
some grass seeds at the end.
The soil in that
area was compacted due to them moving tons of boulders through, and now
water puddles up there -- nothing would grow.
I
contacted them in the spring trying to resolve the issue, and they
promised they will but never did, and now the manager, Matt, simply
blocked my calls.
They may be very nice to work with when they try to get your job, but think about what will happen after you pay them!
issue with their work, they will not fix it, despite all their promises
upfront!!!!
UTree did a
landscape job for my next door neighbor, but went through my property to
move all their material without asking my consent first. They then
promised to fix the damage on my lawn, but all they did was to sprinkle
some grass seeds at the end.
The soil in that
area was compacted due to them moving tons of boulders through, and now
water puddles up there -- nothing would grow.
I
contacted them in the spring trying to resolve the issue, and they
promised they will but never did, and now the manager, Matt, simply
blocked my calls.
They may be very nice to work with when they try to get your job, but think about what will happen after you pay them!
Response from Urban Tree & Landscape
"Dear Customer, I don't believe we were hired by you. I was under the impression that one of our owners came out to your house last Friday and did right by you. At least when I called you the following week you seemed satisfied. He did promise to check back with you and if the grass seed did not take he would replant. I hope that this proved ok with you. I do apologize for our delayed response in getting back to you. Thank you for your patience and understanding."
Emily P.
Aug 2014
I received several estimates for this project and Urban Tree and Landscape brought the most knowledge and suggestions for resolving water getting into the basement. The project went really well and quickly, they were done with the work described above in a day. With a crew of 4 or 5 they were able to bring in all the dirt needed for the leveling by truck instead of a bobcat, resulting in no damage to the part of the yard that wasn't being affected by the leveling. They went above and beyond by re-mulching all garden beds to the match the one front garden bed that they leveled out. When they replanted existing shrubs in a new location because of the leveling and grading work they also mulched those plants in their new location.
After watering the sod on the first day, one area of the leveling did sink down more than expected. I contacted Matt and they came to add more dirt and fixed the issue the next day.
After watering the sod on the first day, one area of the leveling did sink down more than expected. I contacted Matt and they came to add more dirt and fixed the issue the next day.
Response from Urban Tree & Landscape
"Dear Member, thank you kindly for the positive review. We love hearing that our efforts pay off and it is an added pleasure to work with awesome customers such as you! Thanks! ps. if you have a chance could you please modify this review to include the 'landscaping' category? Thanks!"
Jonathan K.
Jul 2014
unknown
Response from Urban Tree & Landscape
"Dear Customer, I want to thank you for the excellent review. I guess we must have done most everything to your liking. Again I want to thank you for taking the time to rate our work."
Amelia S.
Jul 2014
The company is split into two areas - tree removal and landscaping. The removal of the roots went well, they had a broken stump grinder but kept me appraised of the status of my job and made it a priority when they fixed their machine. They came by one day when I wasn't home and did it -- I couldn't even tell them had been in my yard! I had new hostas surrounding the old bush and they were untouched. I also had new sod and everything looked perfect, so I was impressed they got that machine up to the house and didn't trample on anything. It was a really small job for them, but they didn't treat me like I was a small job.
The landscaping aspect went well. I was able to have a long conversation with their head landscape designer and she has extensive knowledge of rain gardens and planting techniques on hills to maximize water flow, etc. I'm not using the exact correct language that she used, but I was impressed with how much she knew. I only needed new shrubs though. There were a few hiccups in the job, but they were professional and made it right which says a lot about them as a company.
The landscaping aspect went well. I was able to have a long conversation with their head landscape designer and she has extensive knowledge of rain gardens and planting techniques on hills to maximize water flow, etc. I'm not using the exact correct language that she used, but I was impressed with how much she knew. I only needed new shrubs though. There were a few hiccups in the job, but they were professional and made it right which says a lot about them as a company.
Response from Urban Tree & Landscape
"Dear Customer, What a nice review you wrote. We are always so pleased when a customer notices the extra added effort we always try an make. Also so very happy to see that your property was treated with the utmost respect. We pride ourselves on going that extra mile whenever we can. Thanks again!"
Julie P.
Jun 2014
unknown
Response from Urban Tree & Landscape
"Dear Customer, Thank you so much for the positive review. As we all like to know when we're doing it right, or wrong for that matter. Yours is a top notch review. Thanks again!"
Rebecca R.
Jun 2014
They were wonderful. They did a great job, they were here on time, cleaned up and it was good value for the money. The guys were really nice.
Response from Urban Tree & Landscape
"Dear Customer, First off I want to thank you for writing such a positive review of our work. We try hard and many times go that extra mile just to please our customers, It's always nice when it gets noticed."
Jodi H.
Jun 2014
unknown
Response from Urban Tree & Landscape
"Dear Customer, What a pleasant review. We are so happy you are pleased with the job that was done. As we've stated before "we always try to please the customers" Truly am glad you noticed. Thank You!"
Subhash K.
Jun 2014
UPDATE: I got a call from Matt at UTrees and got lots of words and NO action. Towards the end it was a very unprofessional experience to say the least. He toyed by committing to come 3 times in same week but never showed up. AND he ACTUALLY EXCHANGED WORDS TO INSULT! If you think you will get any respect by them just wait for a while to see their other side.
I worked with UTrees for number of years and have relied on them primarily because of contact sales person. I have relied on them for tree trimming service in my last house and also in my new house. So I would say a relation of 5+ yrs. UTrees does a good job when they show up and the sales person I was working with you have always been reliable. But UTrees has no sense of customer retention or dedication to service. You get a feeling that they are fly by kind of service more like door-door service which you cannot turn to next day. Its extremely difficult to talk to their folks get on their calendar. This spring they have kept me waiting up until now but never showed up. In fact looking back in years of my relation they never show up in one call or one appointment. You have to call atleast 5 times for them to finally show up. If you desire long-term relation and reliable partner i STRONGLY URGE TO LOOK ELSEWHERE.
I worked with UTrees for number of years and have relied on them primarily because of contact sales person. I have relied on them for tree trimming service in my last house and also in my new house. So I would say a relation of 5+ yrs. UTrees does a good job when they show up and the sales person I was working with you have always been reliable. But UTrees has no sense of customer retention or dedication to service. You get a feeling that they are fly by kind of service more like door-door service which you cannot turn to next day. Its extremely difficult to talk to their folks get on their calendar. This spring they have kept me waiting up until now but never showed up. In fact looking back in years of my relation they never show up in one call or one appointment. You have to call atleast 5 times for them to finally show up. If you desire long-term relation and reliable partner i STRONGLY URGE TO LOOK ELSEWHERE.
Response from Urban Tree & Landscape
"Dear Customer, I am so sorry things turned out so poorly for you. However I have since been out there and tried my best to make things right with you. I only hope you are satisfied. We never intend for anything like this to happen. However, if it ever does we will stand by our work and make things right. Again I apologize."
Carla K.
Jun 2014
We are in the process of having the back portion of our yard regraded after having 2 massive maples removed. Our quote is to have the back portion of the yard graded, a large raised garden installed and sod placed. So far, Matt has been wonderful to work with. He is always quick to respond to us either by phone or email and has offered good advice at an reasonable cost. He is confident he will be able to get to our project within the next couple of weeks (weather pending) as opposed to months like some other companies we inquired. He also had little/no reservations to working with our builder in a separate bid to further fix our grading through the rest of the back yard. I'm excited to see how it turns out!
Response from Urban Tree & Landscape
"Dear Customer, I am so glad you had a positive experience with us. It's reviews like yours that let us know we must be doing something right. Although not all experiences are positive its ones like yours that make it all worth while. Thanks again!"
Erik E.
Jun 2014
Did a great job with this task. Service provided during the Winter. Although we knew that the provider would have some issue cleaning up branches from snow, we found several large branches which made us question whether the clean up effort was a bit half-hearted. However, great work otherwise.
Response from Urban Tree & Landscape
"Dear Member, Thank you for your honest assessment of our work. Although it was a brutally cold winter care should still have been taken when doing clean-up. We pride ourselves in going that extra mile to make things look nicer than when we started, but we do come up short sometimes. So sorry for any mess we may have left."
Rebecca R.
May 2014
It was a good experience. Greg Stone was the person who came out. He was just extremely nice to work with.
Response from Urban Tree & Landscape
"Dear Customer, Its so nice to read a review such as yours. Someone who notices the extra effort we put forth to make your experience with us a positive one. Again, we here at Urban Tree and Landscape want to thank you for trusting us enough to do business with us."
Tanya H.
May 2014
on time, completed work, no complications
Response from Urban Tree & Landscape
"Dear Customer, Thank you for the excellent ratings. It shows that people really do notice. Again, thank you. We hope to do business with you in the future."
Michael F.
May 2014
unknown
Response from Urban Tree & Landscape
"Dear Customer, We here at Urban Tree and Landscape want to thank you for appreciating the work we do. It is our motto to leave the place we work as nice if not nicer than when we first started the job. Again, thanks for noticing."
Barbara O.
May 2014
It went well, they cleaned up very well and did a really nice and thorough job on our beautiful Maple tree.
Response from Urban Tree & Landscape
"Dear Customer, What can I say. Your ratings say it all. We appreciate so much when customers go that extra mile by writing a review be it positive or negative. We want to know where we come up short and when we meet your expectations. It helps us to grow. Again, thank you for taking the time to write."
KIMBERLY C.
Apr 2014
After last summer's storm, Urban Tree was the only company that would call me back. And they did so in a hurry. They were on time, reasonably priced and took out an uprooted tree stump (my brother and I had cleared the rest) It was a fairly large tree and they got out the entire stump and were even kind enough to put some of my hostas back in the ground. I know this sounds silly, but that storm caused a lot of damage to my home and I lost a lot of things. It was very touching to me to have someone try to preserve something that mattered to me.
I will use them any time I need tree service.
I will use them any time I need tree service.
Response from Urban Tree & Landscape
"Dear Member, We here at Urban Tree and Landscape strive every day to bring our customers the best service possible for the lowest price possible. We cherish a customer, such as yourself, writing in with such positive feedback. It is nice to know we are appreciated."
Moses N.
Apr 2014
Pros
- Quality workmanship
- Quick response when I first contacted them for a quote
Cons - Poor communication and responsiveness. I called a couple times after they performed the services with follow-up questions. They never called back or attempted to contact me. This is they only thing that would hold me back from using their services again.
- Quality workmanship
- Quick response when I first contacted them for a quote
Cons - Poor communication and responsiveness. I called a couple times after they performed the services with follow-up questions. They never called back or attempted to contact me. This is they only thing that would hold me back from using their services again.
Response from Urban Tree & Landscape
"Dear Customer, I am so sorry to hear about your difficulty in your dealings with us. Being one of the people that you dealt with. I would have to say, more than anything, it was lack of communication. A lot of phone tag and too many people trying to help. I am happy to hear though that overall your experience was a positive one. We hope to be able to help you in the future."
Brennan P.
Apr 2014
Urban Tree and Landscaping was fast, professional and efficient. They thoughtfully thinned out the interior of my silver maple and a large limb that was hanging over my home. They cleaned up well and left virtually no signs of their presence, other than my newly groomed tree.
Andy, the contact rep from Urban, was a joy to work with. He personally reviewed the procedure and then followed up to check that all was done well. I would highly, highly, highly recommend their services to anyone in the greater Twin Cities area.
Andy, the contact rep from Urban, was a joy to work with. He personally reviewed the procedure and then followed up to check that all was done well. I would highly, highly, highly recommend their services to anyone in the greater Twin Cities area.
Response from Urban Tree & Landscape
"Dear Member, What a delight to read your comments. Everyone needs a bit of sunshine and positive feedback in their lives and our customers are ours. Thanks again. :-)"
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FAQ
Urban Tree & Landscape is currently rated 4.6 overall out of 5.
Yes, Urban Tree & Landscape offers free project estimates.
No, Urban Tree & Landscape does not offer eco-friendly accreditations.
No, Urban Tree & Landscape does not offer a senior discount.
Yes, Urban Tree & Landscape offers emergency services.
No, Urban Tree & Landscape does not offer warranties.