SMA Exteriors & Restoration Inc

I would recommend SMA Inc to the closest of friends and family! The professionalism and quality work exceeded my expectations. I love my new front facelift to my home.

Not sure where to even start with this review, other than to tell you: This is NOT your contractor. Save yourself a lot of grief, money, and time. SMA Exteriors, without a doubt, provided us the worst experience we’ve had with any contractor/vendor. To add some depth to this statement, wife is a realtor in new construction, and I am an attorney. We’ve dealt with our fair-share of contractors and contractual issues. SMA was hired to replace our roof and gutters; the entire process was a nightmare. I’ll try and keep this short… Dylan (the owner’s son) was our sales representative. In a nutshell, Dylan delicately (and awkwardly) avoided questions pertaining to gutter repairs during the initial sales meeting, he overpromised on expectations of time and workmanship, and on one occasion, arguably, tried to swindle us into paying more than what was already covered by the insurance proceeds. The extra funds Dylan requested, on top of the insurance proceeds SMA agreed to, was of course for SMA to complete our gutter work—the questions avoided in the initial sales meeting. Beware if you need gutter work done, SMA initially only presents you with a “roofing contract,” claiming it is all covered. In our case, our gutters were ripped off by the roofers and we didn’t have gutters for months. Additionally, SMA took over a month to pick-up their extra supplies, which they left in our front yard, and ended up killing the grass where it laid. When we asked, we were told it would be months for the gutter work to get done. No one from SMA would return my emails once I started pressing for the gutter work to be completed. As a matter of fact, I didn’t receive a response until I grew so frustrated that I sent a litigation-styled email from my attorney email address. Oddly enough, I got a response then. SMA’s scheduler claimed they needed more time; mind you several months passed and it was the dead of winter now. Great time to install gutters, when there is snow and ice on the roof. Oh, and, it was only then that I was presented with a “Gutter Contract”—this could have been done at the initial meeting. As I mentioned, I was firm in letting SMA know that the insurance proceeds, which they agreed to, was going to cover the gutter work. I was not paying anything extra. I threatened to leave and adverse online review, and again, only then did I get a response from the owner himself this time, Steve. Steve attempted to resolve the issue with a myriad of excuses and a shell of an apology. He rescheduled my gutter work sooner to avoid the adverse review. Fast forward to this Spring, where we had several water intrusion problems—problems we didn’t have before the new roof installation. I reached out to SMA to let them know about the issue, and their lack of response didn’t surprise me. When SMA did respond they took no ownership for any of the issues, didn’t even come out to inspect as they are statutorily obligated to once put on notice. They blamed ice dams and washed their hands of any concerns. Ultimately, we had an engineer come out and explain to us that SMA, while not directly responsible for the water intrusion, as a roofing contractor they should have explained the lack of ventilation we had. Furthermore, they should have recommended additional ventilation to avoid the attic condensation that often occurs with a new roof. That would have saved us from the additional water intrusion claim we now filed with our carrier. I honestly forgot to write this review, however, I was reminded about it last night when we ran into Dylan who approached us for a handshake as if our experience and transaction was one SMA should be proud of. Again, save yourself the grief, money, and time and find another contractor.

Nick was a nice guy. He came out to inspect my siding because of water intrusion, but the problem was high up. He charged $350 to have someone climb a ladder to look, then informed me that SMA does not work with this kind of siding. The $350 inspection fee benefited only SMA, and was arranged after he knew full well that they didn't work with my type of siding. Not entirely honest!

Unprofessional, poor customer service
After taking on the daunting task of finding a company to replace the siding on our one-story rambler, we received a recommendation for SMA Exteriors. While the end result of this project is beautiful, we give full credit to the siders themselves, and none to SMA.
Throughout the process, the siders, who subcontract with SMA, were wonderful. They asked a lot of questions, paid attention to details and assured us we?d be pleased in the end. We are. Their dedication to the job, and clear pride in their work, created the beautiful home we?d hoped for. The SMA employees and management were very different.
We made the mistake of not writing every, tiny detail into our contract. When the SMA sales representative stood in our driveway and told us SMA always replaces gable vents, and that ours would be replaced to match what currently existed, we believed him. Later, it was the siders who double-checked that we wanted the gable vents removed and holes covered. No, of
course we didn?t. When we inquired about this with the sales representative, he told us SMA typically painted the existing vents. As an option, he said we could purchase rectangular vents (not the custom he originally promised) at $93.51 each. After I pointed out that we were the ones coming up short, and paying $187.02 was not something we were willing to do, SMA agreed to cover the charge.
When the vents were replaced, they were simply nailed to the house. They did not cut an opening to accommodate the new shape. We only figured this out when we noticed the vents weren?t lying flat against the house and we went into the attic to understand why. Disappointing.
By far, our biggest frustration came with another promise that fell flat. Our house was built in 1954, so we expected it had lead paint. The sales representative assured us it had lead paint, and that they?d complete a full lead-paint remediation ? a cost of $831.50. This, however, was never done. The house was never tested for lead paint and no additional precautions were taken to assure paint chips/dust from the siding removal wouldn?t get into the air. When we asked for a reimbursement of the remediation charge, we were shocked at how it was handled.
We wrote Steve Arrell, SMA Exeriors president, an email talking about how pleased we were with the job, as well as some concerns we had with miscommunication along the way. We thought the patient experience issues would be things he?d like to address. This is when we asked for the reimbursement of $831.50. Steve never responded to our concerns via email,
instead he wanted to talk over the phone. During that call he called us ?complainers? and was overall unprofessional. He then said he would offer us a ?discount? on the project if we signed a resolution form.
We never asked for a discount. We simply asked for a reimbursement for services not rendered. The resolution form stated:
Customer agrees:
1) To withhold from submitting any reviews on public outlets or social media sites that could negatively impact the
reputation of SMA Exteriors @ Restoration Inc. & its representatives
2) That they are satisfied with the finished product and services
We can?t help but wonder how many others were silenced because of their need for reimbursement. We have two small boys, so while our reimbursement is of great importance to us, we also don?t condone the practice of silencing clients in this way. It?s wrong.
We?re still unclear why Steve didn?t find it appropriate to repay us for work he didn?t do, especially when that easy decision would have left us happy, recommending SMA Exteriors to others. Instead, he put the fault on us and tried to silence us in order to get reimbursed - surprising and unprofessional.
Needless to say, we won?t work with SMA exteriors again and discourage others from doing so as well. Finding a company to complete such a job is stressful as it is. There?s no need for extra hassle and poor customer service.

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It was actually a very pleasant experience. They were easy to work with, stuck to the timeline they gave me, did everything they said they were going to do (i.e. cleanup, etc.). I was also able to get all of my questions answered and did not feel like I was being rushed or pressured. In fact, I was not pressured into signing with them immediately which, to me, sets them apart from anyone else. I hate the "hard sell" and I appreciate New Exteriors for not engaging in that practice!!

For our roof installation, a crew showed up that could tell me very few details of the installation, as they did not speak much English.  I do not speak much Spanish, so it was difficult.  At no time, throughout the day, as I came out to check on the progress of the work, which wasn't as often as I liked, due to the rain that day, no one could tell me much about how the work was going.  We were replacing a very old roof, that had leaked the Winter before, and my husband had patched, and I knew there was damage up there. Being that this is my parents home, I know the history of the house and its work, and this was certainly a job that needed the thorough updating of materials we thought we were purchasing.  We would have gladly paid for any new boards that needed replacing, as long as the integrity of our roof was returned. At no time throughout the work, did anyone from the company come to oversee the work being done, or explain the work completion to me.  The pictures they handed me do not tell me anything significant about the work done. 

 Although nothing in their contract states that they install an ice and water barrier, they must be required to, as an inspector from the city has to come by to check that they did.  If they cannot see it at the time of installation, they must have complete pictures of all areas where the ice and water barrier were installed.  I looked this up online, and ice barrier is to go wherever leaks can happen.  Hmmmm.

Now that it is Winter, my roof is leaking everywhere, places it did leak and many new places.  I have drip buckets, plastic garbage bags attached to windows to funnel water to pans, light fixtures I can't use because water is coming out of them.  Guess where no pictures were taken of repairs or ice and water barrier?  The damaged part of the roof.  From the pictures, none of the flashing is newly replaced, so there is the chance that ancient flashing and nails holes that are thirty years old are leaking water into my walls.  I have paint bubbling, the whole thing.  And with so much snow, no one can even get up there now.  It won't even be addressed until Spring, after all the damage has been done. 

 

Signed a contract and the date they were supposed to be completed by 9.6.13 came and went.  On the deal the wrapping outside was not included so he is charging $117 extra per window. I have 13 windows. I paid a 35% advance, $3700.  During the past month they have ignored me.  I called multiple times.  I got mad and this is when he started communicating with me.  After the date of completion he started communicating and I did give him a hard time on the message.  The company finally contacted me and said the windows are on backorder.  Over all the windows will be 2 months late.  I even called the manufacturer and asked for the status, this call didn't go well. When we signed the contract for windows we also added the doors. When I spoke to the company they are now saying I have to buy the doors and they just install but the estimate included the doors and installation.  They brought me a catalog and I picked my doors.  They now are saying they had a problem getting the doors and now they can't find the doors we requested.  I have spent a lot of time with these guys.  A window concept guy came the day before yesterday.  He knew nothing about our position.  He said that his manufacturer were having problems producing those windows. Now it's going to be more than a month to fix it. He said to wait until manufacturer starts producing them again.  Then they called me the next day and said they can do it.  Now I am waiting for another estimate.

They worked with us to replace four of our worst windows within the warranty that was  provided by another company.The quality of the windows was very good and the cost was good. They did the work and did a fabulous job. They were excellent. I am extremely satisfied. We were really happy with the service.

We needed windows, and after looking at many reviews I decided to go with New Exteriors by SMA because they had a 5 window deal going on even though I only had 4 windows and a patio door. Steve came out and looked at everything and told me the price, our windows were old, and some were rotted so I didn't want to weed through many places when they would all pretty much be the same price or higher so I just hired them since it seemed like a fair price although I think $2300 for a patio door with blinds in the middle installed was a bit to high especially since it was installed before. 
Matt, the hired construction worker came when he said and did amazing work and was pretty quick for being only 1 worker. He forgot his wallet that day, but my wife bought him Subway since I didn't want him to go hungry. He came back the next day to put the finishing touches on the window after he went to another job to install another window. New Exteriors forgot the Door handle for the patio door but would bring it out on Monday since I didn't want to shell out $400-500 more dollars just for some mudding work on some new sheetrock Matt put up to cover the (6) 2x4's that filled in for our bigger patio door we had. I did the work and someone called as was suppose to come out Monday because I told him I would be finished by that day, it was Wednesday when I called Steve to see why no one came. Matt called me that afternoon (not Steve) to say he would be showing up the next day to finish putting the new oak trim on and install the patio door handle. Oh I believe either Monday or Tuesday we seen our patio door handle sitting on our front steps so I don't know what is up with that.
Over all I had an OK experience with New Exteriors by SMA but a great experience with Matt the installer, I would recommend Matt to anyone. I know I said I would use this provider again, but I would have to think twice. I just wish construction workers would finish the jobs they start before starting others, and that's the only gripe I got really. There season is short so they pack many of jobs in and customers suffer because of it I think.
I would like to thank them though because I finally got new windows and can open them instead of leaving them closed with plastic over them so bugs don't crawl through the rotted wood.

I didn't quite understand the Big Deal as it was written, but when I called, the man I spoke with graciously explained it to me. When I said I didn't need all the work involved he encouraged me to contact Angie's List for a refund. He was friendly, yet at the same time, he wanted me to buy more expensive windows than the basic ones.

as above

They were great. They were prompt in getting back to us right away after we had a hail storm in late November. They were out to our house within a few days and within a week we had the paperwork done and ready. The supplies were ordered and they were back a week later and finished the job in a little over a day. The crew was very courteous and they came back the next day to make sure they didn't miss anything when they were cleaning up the previous night.

My home sustained quite a bit of damage due to a hail storm. I wasn't sure of the extent of the damage, so I called New Exteriors by SMA for an inspection. At my request Steve Arrell (owner) met with my insurance adjustor to review the damage. Steve made sure I got the proper repairs/replacements I was entitled to under my homeowner's insurance policy. It turned out I need to replace my existing roof, vinyl siding, gutters and windows.
Steve Arrell offers fair quotes: he's courteous, upfront, honest and very knowledgeable. He explained the differences in roofing materials, windows, gutters with leaf guard protectors and vinyl siding options. He addressed my concerns and answered all my questions. I was comfortable working with him and felt very confident in choosing their company. They were fantastic from the beginning to the end. They're accessible and provide excellent customer service.
The deck, driveway and surrounding areas were protected with tarps before starting the job. The crew was very nice, skilled, fast, hardworking and professional. Their craftsmanship is "Top Notch". They also did an excellent job cleaning up. I've had many complements on the new exterior of my home from my friends, family and neighbors. As a matter of fact, some of my neighbors are so impressed with their quality of work that they too hired them to repair their homes as well.
My house looks beautiful! I'm extremely satisfied and would definatly use them again. It was a pleasure working with them. I highly recommend New Exteriors by SMA to anyone looking for any type of home exterior work that needs to be done.

From the beginning to the end, New Exteriors did a fabulous job.  Both Steve Arrell (owner) and Peter Blanchette (Production Manager) went above and beyond what they needed to do.  Steve was very detailed and knowledgeable about his products and Peter ran the project seamlessly.  If there were any questions or concerns both men made sure it was handled and again went out of their way.  After my project was finished, my insurance company inspected their work and they complimented that it is some of the best work they have seen!

New Exteriors provided us a very competitive estimate for better quality windows than what we were being quoted for by other companies. It did not take long after the initial measurements to get our windows in and they were done with the entire project in less than a day. Everyone we dealt with was professional and knew what they were doing.

We LOVE our new windows and door. They are easy to slide open and closed and VERY easy to pop in and out for cleaning (I can even do it myself with out my husband's help). What completely amazed us is how soundproof they are when they are closed -- the only sad thing is we don't wake up to enjoy thunderstorms anymore if the windows are closed because you just can't hear it!!

We would highly recommend New Exteriors to anyone looking for new windows that are a great quality at a very competitive price.

They effectively removed the dam from the roof.

We meet with Steve Arrell who was very proffesional and knowledgable about doing our roof. His bid was very fair and went out of his way to make sure we were happy. The company did a great job. I would highly recommend them

THEY DID A GOOD JOB, I WAS HAPPY WITH THE RESULTS. THEY HAD TO COME BACK TO RE-DO SOME WORK, BUT THE END RESULT WAS GOOD.