MJB Lock Services LLC

The Technician was very friendly and repaired my front door lock so that the FOB worked properly. He also, removed the broken key from the door to the garage deadbolt lock, and got the lock to work properly. A day or so later, the Door to the Garage door deadbolt did not work properly as the key would not turn once in the lock. I call then again to have a new deadbolt lock installed in the door to the Garage. (it was a very old lock!) The technician was very prompt and friendly. They were from Blaine Citywide Lock and safe! He installed a new lock with the key for the door knob and new deadbolt lock being the able to use the same key. He spent about an hour and everything work fine. I was very happy with the result.

VERY quick response time and arrival; very knowledgeable and efficient.

unknown

I can't say enough good things about Mike and MJB. I was completely impressed and blown away.
I used the online form on Mike's website (mjblockservices.com) to ask for an estimate to replace the locks in our home. Not only did I receive a reply within about 30 minutes at something like 10 p.m., but Mike immediately told me that he thought we could probably do a rekeying of all our locks rather than an actual replacement, which is much cheaper. It should be obvious that I know nothing about how locks work or the locksmithing business works, but Mike was honest, did not take advantage of my lack of knowledge and steered me toward the right solution even though it meant a lower bill in the end. Because it was the right solution. If only everyone operated with such integrity. Mike was super responsive as we sent a few emails back and forth and we'd worked out a time for an appointment within an hour of my initial request for an estimate.
As for the appointment itself, Mike showed up promptly at 9 a.m. He introduced himself and his assistant. I showed them where the doors were and they set to work. They were thorough and very professional. They were respectful of our house and our belongings. And the great integrity Mike showed when we set up our appointment continued on his visit. Mike showed me the existing deadlock that was very hard to turn and said he'd do his best to get it working (works like amazingly now). He also at one point recommended that I replace one of the knobs instead of doing the rekey because it had rusted out pretty thoroughly. He brought me the knob, explained the problem and was low-pressure. He let me make the call (I chose to replace it).
Once the work was done, Mike walked me through it, answered my questions and had me test all of the keys for our new locks before he left the house. I really appreciated that extra step. What was probably supposed to be an easy appointment ended up taking almost two hours, yet he didn't rush through it or skimp on the small things like making sure I was satisfied that the keys and locks worked properly. He wrote me up an invoice, made sure I agreed on the math and left both the invoice and his card. Super professional in every way. After he left you wouldn't have known he was here at all. The house was just as clean as when he arrived. And I have to say -- I was pretty stunned at the cost, in a good way. Seriously, for two hours of time for two people working, my hair salon charges me more.
I also loved that it was the business owner that I was communicating with directly from the start and who actually performed the work. If a business owner lacks integrity and professionalism, his or her business is doomed. Fortunately, Mike has both in spades. A+ and then some. The business card is going on the fridge and we will call MJB for our future needs in this area.