Intelligent Design Corp

I will acknowledge that it was a bad year for storms and my repairs were not as significant as others but, once the contract was signed (July 27th) it felt like they had fallen off the edge of the earth. I hadn't heard from them for more than 6 wks for even an update as to when I might expect the work to get started. I was told that it was 'too hot' to do the roof and Sept would be a better time to do the job.Did they expect that I just fell off the turnip truck) I started calling as to when I could expect to have the job started/ Multiple VMs were left and went unanswered. Then in mid Oct. a trash bin showed up, shingles were delivered. The crew just showed up one day.. I could not converse with them as they didn't speak English. The clean up was poor at best. I had 2 tires with nails in them. When mowing the lawn. nails were being spit out. I had concerns about how the shingles were laying on the front roof and the damages to the gutters. In broken English I was told that the raised shingles were normal and over time they will lay flat. The gutters were repaired with a can of spray paint. Multiple VMs went unanswered. I started leaving voice messages to try and pin down a time frame as to when to expect the siding to be completed. Mid december, I spoke with the production lead, Eric. I expressed my frustration and anger at the lack of communication. Many 'I'm sorry and 'we're so busy' responses were given. Eric told me that I was on the schedule the 4th week in Jan. That week came and went. I started calling and leaving vms daily. The work crew showed up early Feb. It took them several days to complete siding on one wall. They didn't do clean up until they were done. I have a dog and 4 children that play in that area. As they were finishing, I noticed that the sample piece of siding that was removed in July had still not been replaced. Daily vms (total of 7) were left with no response.. I was finally able to get an office person to answer the phone on 2/12. I was told it was too cold to replace it until 2/14 when it gets warmer. Eric stated that he guarantees this. The day has come and gone and no phone call. (it is all of a 2 min job) My insurance company has asked me on 3 occasions to get the company to return their calls. Intelligent Design submitted their bills and used the wrong figures for the taxes. As far as I know, that call has not been returned to them.

Extremely poor customer service. No response.

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Intelligent design did a great job communicating with us on all details of our project . The workers assigned to our job were courteous and prompt and completed The job when they said it would be done. I would like it to be noted weather conditions in December that year were less than desirable and they stayed on task. Also came back to clean up in the spring to finish what they could not get to in the winter. We had an issue with part as the roof in a very tough valley and they did come back to fix that. I thought they did a good job.

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unknown

Overall, the experience and work of the contractor was good.  I am very satisfied with the finish product and didn't feel like I was being taken advantage like other experiences in the past.  The sales person was very helpful in helping me understand the whole process with the insurance company and was very honest.  The only thing I would have liked to see different was a little more communication and help with filling out the paper work for the Certainteed class action lawsuit that I had to file.  Regarding the communication, the day they were suppose to start shingling, I decided to work from home in the morning to make sure everything started as expected but no workers showed because of rain in the area.  I had to contact them and it would have been nice if they contacted me.  Lastly, I also had some trim work that needed replacing which I was expecting to get replaced when the roof was being done but ended up not getting done for another month.  The contractor just showed up and started working and it would have been nice to receive a call saying when they would be out.