Jordan Plumbing and Heating LLC

Well, the fittings they used between the old pipe sections and the new pipe section also leaked. They came out again in a timely fashion and tried different fittings which worked well.

.Yes, I am pleased with their work and I will hire them again in the future because of the QUALITY of what they did, and the plumbing was a bit complicated in this old house. Price was good. Responsiveness was only Fair as phone calls were not always returned quickly. I think that is mainly because they are busy. Busy is good. I would have liked more detail on the bill, too. But in plumbing, I will put up with a few communication challenges because the main issue is: does the plumbing work well? We are very pleased with the end result. Workers were professional but sometimes didn't show up until later in the day. Again, one needs to be realistic about this. If an emergency is called in, the teams have to be sent to the person with the flooding basement, not the washer install. I get that. Overall, the main question anyone should answer: would you hire this firm again? My answer: yes.

I would rate them highly and I would use them again in the future.

I would gladly call on Jordan Plumbing and Heating again. They were punctual, were able to deliver same day service, and very professional and courteous.

Very professional. Wanted to get to to work as soon as we found the problem and kept me updated through out the process.

Technician was called to fix one known burst pipe but showed the initiative to check for more in other locations. He did find another and in doing so prevented what would have been a catastrophic level of future damage.
Repairs included an elegant solution for concealing the access hole that had to be made in a ceiling, something that was also entirely at the plumber's initiative.
One repair failed and required a callback, for which they mistakenly billed us, but that was corrected when brought to their attention. This is the only reason for the B in Quality. Otherwise it would be an A.

I've recommended Jordan to others and received only positive feedback, including from one relative who's picky and who's a contractor himself and knows good and bad work when he sees it.