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2.01 Reviews
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Showing 1-1 of 1 reviews
Pat L.
Aug 2014
Auto Service
FYI: Most of the parts for the repair I had purchased prior to having the car fixed, as they were cheaper to buy online.
Although they did complete the repairs in a timely manner at a reasonable price, the sloppiness of the work endangered my family, and damaged my car.
Later that afternoon my wife called me from the edge of interstate 94, because the front left tire had come off of the car. I then called D&D Auto, and asked if they had taken any wheels off of the car. The answer was "yes, the left front wheel, why?". To which I explained what happened, and where my wife was, and instructed him to send their tow truck to pick up my car, wife, child, and mother in-law off the interstate highway.
A few hours after my wife had made it home the owner called me and told me that it wasn't their fault, because of the rust in between the wheel and the brake rotor. After a short google search, I discovered that rust/paint/loose debris between the hub/brake rotor/wheel is one of four leading causes of wheel separations. In other words IT WAS THEIR FAULT, because their mechanic did not bother to CLEAN THE RUST OFF before re-mounting the wheel. His other argument was that on the bottom of the receipt (in very fine print), was written instructions to re-tighten any lug nuts within fifty miles. That advice would have been followed IF I HAD BEEN TOLD that a wheel had been removed.
In the process of fixing the car, they had removed the left front tire to bleed the brakes, which was not necessary to do (turn wheels all the way left, bleeder valve is easily accessible on drivers side front). Because the mechanic was either sloppy or stupid, he did not remove the copious amounts of rust on the inside of the wheel AND the brake rotor before re-mounting the wheel. Having loose rust, paint, or any debris between the wheel and the rotor, will pretty much guarantee that the nuts WILL come loose. Also, the owner did not bother to tell me that they had taken any wheels off of the car, even though I chatted with him for at least 15~20 minutes after my wife had left with the vehicle.
Although they did remount the tire with new wheel studs (4 out of 5 had broken off), this time they cleaned the rust off first, and eventually fixed the fender that was damaged by the wheel off, but there are still problems with the vehicle because of this incident.
Because they only replaced the serpentine belt, and not the AC "V" belt, the harmonic balancer needed to be replaced ($80, there is a reason why the two belts are mounted in opposite directions of each other on that pulley). I also suspect that they used the "calibrated thumb" method to test the tension of that belt, rather than use the proper tool to set it to the proper foot/LBS tension. The car now drifts to the right (sometimes), even after having it aligned by another "trusted" mechanic ($70). I highly suspect that the strut bearing was damaged on the side that wheel came off, as I've seen that symptom before in another car. Most mechanics will recommend replacing the struts while your in there anyways, soooo (another $400 for parts + labor + $70 for another alignment). Keep in mind, this car drove dead straight before the wheel separation happened. Also, there is now a large 1/2 inch gap between the left front fender and the hood, and virtually NO gap between the right front fender and the hood, and the hood is slightly tilted up on the passenger side towards the front (i.e.: structural damage, repair price unknown).
My wife is now afraid to even drive the car, as the incident traumatized her such that she does not trust that the car is safe to drive.
Basically, they broke more things than they fixed. I would not take a little red wagon there to have fixed, much less a complex vehicle that requires you to CLEAN THE RUST OFF OF WHEELS AND BRAKES BEFORE REMOUNTING THEM!!!!
Although they did complete the repairs in a timely manner at a reasonable price, the sloppiness of the work endangered my family, and damaged my car.
Later that afternoon my wife called me from the edge of interstate 94, because the front left tire had come off of the car. I then called D&D Auto, and asked if they had taken any wheels off of the car. The answer was "yes, the left front wheel, why?". To which I explained what happened, and where my wife was, and instructed him to send their tow truck to pick up my car, wife, child, and mother in-law off the interstate highway.
A few hours after my wife had made it home the owner called me and told me that it wasn't their fault, because of the rust in between the wheel and the brake rotor. After a short google search, I discovered that rust/paint/loose debris between the hub/brake rotor/wheel is one of four leading causes of wheel separations. In other words IT WAS THEIR FAULT, because their mechanic did not bother to CLEAN THE RUST OFF before re-mounting the wheel. His other argument was that on the bottom of the receipt (in very fine print), was written instructions to re-tighten any lug nuts within fifty miles. That advice would have been followed IF I HAD BEEN TOLD that a wheel had been removed.
In the process of fixing the car, they had removed the left front tire to bleed the brakes, which was not necessary to do (turn wheels all the way left, bleeder valve is easily accessible on drivers side front). Because the mechanic was either sloppy or stupid, he did not remove the copious amounts of rust on the inside of the wheel AND the brake rotor before re-mounting the wheel. Having loose rust, paint, or any debris between the wheel and the rotor, will pretty much guarantee that the nuts WILL come loose. Also, the owner did not bother to tell me that they had taken any wheels off of the car, even though I chatted with him for at least 15~20 minutes after my wife had left with the vehicle.
Although they did remount the tire with new wheel studs (4 out of 5 had broken off), this time they cleaned the rust off first, and eventually fixed the fender that was damaged by the wheel off, but there are still problems with the vehicle because of this incident.
Because they only replaced the serpentine belt, and not the AC "V" belt, the harmonic balancer needed to be replaced ($80, there is a reason why the two belts are mounted in opposite directions of each other on that pulley). I also suspect that they used the "calibrated thumb" method to test the tension of that belt, rather than use the proper tool to set it to the proper foot/LBS tension. The car now drifts to the right (sometimes), even after having it aligned by another "trusted" mechanic ($70). I highly suspect that the strut bearing was damaged on the side that wheel came off, as I've seen that symptom before in another car. Most mechanics will recommend replacing the struts while your in there anyways, soooo (another $400 for parts + labor + $70 for another alignment). Keep in mind, this car drove dead straight before the wheel separation happened. Also, there is now a large 1/2 inch gap between the left front fender and the hood, and virtually NO gap between the right front fender and the hood, and the hood is slightly tilted up on the passenger side towards the front (i.e.: structural damage, repair price unknown).
My wife is now afraid to even drive the car, as the incident traumatized her such that she does not trust that the car is safe to drive.
Basically, they broke more things than they fixed. I would not take a little red wagon there to have fixed, much less a complex vehicle that requires you to CLEAN THE RUST OFF OF WHEELS AND BRAKES BEFORE REMOUNTING THEM!!!!
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FAQ
D & D AUTO REPAIR is currently rated 2.0 overall out of 5.
No, D & D AUTO REPAIR does not offer free project estimates.
No, D & D AUTO REPAIR does not offer eco-friendly accreditations.
No, D & D AUTO REPAIR does not offer a senior discount.
No, D & D AUTO REPAIR does not offer emergency services.
No, D & D AUTO REPAIR does not offer warranties.