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SOS Appliance
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Mpls & North Suburbs: 763-420-4466 West & South Suburbs: 952-473-4499 St. Paul & East Suburbs: 651-765-4466 Tell us you found us on Angie's List and receive $20 OFF any completed appliance repair.
Business highlights
16 years of experience
Accepted Payment Methods
- CreditCard
Reviews
4.551 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 4% | ||
| 4% | ||
| 4% | ||
| 6% |
Showing 1-25 of 51 reviews
Barbara M.
Aug 2017
Service was within the usual window, and was excellent-focused on work, respectful, answered my questions clearly and was helpful about source of problem with our dishwasher. Very helpful
Burkhard T.
Mar 2017
Great experience Chad came by, looked at the situation and explained what likely happened. Then he did the fix and we are safe going forward
Tom C.
Nov 2016
After I called and the repairman was there in 15 minutes, another minutes I was back in business
Shae M.
Apr 2014
SOS came one day after I called, were reasonably priced and fixed the problem that day.
Allison C.
Mar 2014
They know their stuff. They are the first company that I call for any major appliance repair.
CHRIS G.
Nov 2013
Jason showed up on time. He worked quickly and efficiently and with great effort. He communicated well, including what the price would be up front. The problem was much more complicated than originally thought, and he might have gone slightly over the one-hour minimum charge, but he only charged me for one hour. I would recommend them. I sometimes get a gut feeling I am not getting my money's worth when having repairs done at the house, but this was NOT the case with SOS. I felt like I was being treated very fairly, and dealt with honestly.
Toweya B.
Oct 2013
My water heater caught on fire on a Friday evening, I called SOS that evening having used them for several other appliance repairs in the past. SOS returned my call the next morning, we went over the problem and decided that a replacement was necessary. We schedule the replacement for the following Monday. My husband took the afternoon from work off to be home for the replacement, SOS arrived ontime as promised. However, after about an hour the repair person said they needed to get something and would be back soon. After being gone for 3 hours, I called SOS and left a message asking what was going on. I received a call back stating that they had car problems and would be back at our house shortly. They came back some time later and finished the replacement of the water heater.
The following morning we noticed a drop in water pressure in the shower and then noticed a lack of pressure in the kitchen sink. I thought that we would get use to the change in pressure and left it for some time. After a while, I ddecided to have SOS come back and see what the problem with the water pressure was.SOS came back out and reviewed their work. The repair person/manager informed me there was nothing wrong with the water heater replacement and the lack of water pressure had nothing to do with water heater replacement. I explained that this was the only change in plumbing in our house, at that time I was told "You should have a plumber look at." Needless to say I was annoyed.
I contacted our city inspector asking if they would review the repair, I was informed by the city that a permit is required when installing a water heater; either pulled by the homeowner or a licensed plumber. I then called SOS again to find out why a permit was not pulled and didn't hear back from SOS, although a plumber did call me the following week to set a time for the inpsection.
The plumber didn't find anything wrong with the installation of the water heater but did find debris from the installation in the fixture in the kitchen and the master shower; the same two appliances that I had mentioned to SOS during their second visit. The plumber assured me that this was common when repairs/alternations are made to plumbing fixtures. After cleaning the screens both fixtures work perfectly.
I will not be using SOS again, but did find a good plumber.
The following morning we noticed a drop in water pressure in the shower and then noticed a lack of pressure in the kitchen sink. I thought that we would get use to the change in pressure and left it for some time. After a while, I ddecided to have SOS come back and see what the problem with the water pressure was.SOS came back out and reviewed their work. The repair person/manager informed me there was nothing wrong with the water heater replacement and the lack of water pressure had nothing to do with water heater replacement. I explained that this was the only change in plumbing in our house, at that time I was told "You should have a plumber look at." Needless to say I was annoyed.
I contacted our city inspector asking if they would review the repair, I was informed by the city that a permit is required when installing a water heater; either pulled by the homeowner or a licensed plumber. I then called SOS again to find out why a permit was not pulled and didn't hear back from SOS, although a plumber did call me the following week to set a time for the inpsection.
The plumber didn't find anything wrong with the installation of the water heater but did find debris from the installation in the fixture in the kitchen and the master shower; the same two appliances that I had mentioned to SOS during their second visit. The plumber assured me that this was common when repairs/alternations are made to plumbing fixtures. After cleaning the screens both fixtures work perfectly.
I will not be using SOS again, but did find a good plumber.
NORMA R.
Oct 2013
My washing machine went out; they came right out and fixed it. It went out again; they came and discovered a short, and didn’t charge an additional service fee.
Elizabeth F.
Aug 2012
We were unaware of an extra-large build-up of lint in our dryer. The lint eventually caught fire and we had a small fire inside our dryer. Fortunately, the fire did not spread and nothing was damaged except for the dryer. We called SOS to see if the dryer could be repaired -- we were thinking it would need to be replaced. The technician came out, inspected the dryer and told us it could definitely be salvaged. We were thrilled. He worked on the dryer immediately, but had to schedule the vent cleaning a few days later. However, we were not charged until the vent cleaning was completed. SOS provided me with one of the best experiences I have had with a repair company. I was thrilled with the end result!
Graham A.
Aug 2012
My freezer went out in the middle of the week, and after calling a couple of other places, I was pleased to find that SOS could send someone out as early as the next day. The repairman was prompt, professional, and concise. I noticed that he took his shoes off at the door without me asking, which I (and my hard wood floors) appreciated. It was about 30 minutes worth of work, which he completed in 30 minutes. I also appreciated the $20 instant discount for being an Angie's list member.
I intend to call them again with any appliance issues in the future.
That being said, I rated price a B, not because it was high, but just a really small thing I'd like to see improved for the future. Up front I committed to a diagnostic fee in the event I did not accept the service ( which makes perfect business sense and provides assurance that I'm a serious customer), but the repairman quoted me a price ( only verbally) that perhaps came from his computer or his experience, but I think I would have felt a bit of assurance myself to have seen a listing of prices next to services. Again, small thing, I'd still recommend SOS to anyone.
I intend to call them again with any appliance issues in the future.
That being said, I rated price a B, not because it was high, but just a really small thing I'd like to see improved for the future. Up front I committed to a diagnostic fee in the event I did not accept the service ( which makes perfect business sense and provides assurance that I'm a serious customer), but the repairman quoted me a price ( only verbally) that perhaps came from his computer or his experience, but I think I would have felt a bit of assurance myself to have seen a listing of prices next to services. Again, small thing, I'd still recommend SOS to anyone.
DEANNA L.
Aug 2012
We had just moved into a new house and ran the dishwasher for the first time only to find water seeping out all over the hardwood floors! We ran one more load just to be sure it was the dishwasher, which it was. We called two companies for a quote. I left a message with SOS, but they returned my call probably within 15 minutes. The gal on the phone was extremely helpful. She told me what it would cost for the service call and then explained the Angie's List discount, which I had already seen online. Whereas the other company was scheduling a whole week out, she said they happened to have a serviceman, Cory, who was in a neighboring town and who was finishing his work route early that day, so he had one more opening. He was at our house within 20 minutes. He got on the floor and discovered right away that the drain hose was cracked and needed to be replaced. We approved the repair and he had it up and running, including testing for leaks with the new hose installed, within an hour. We ran another load tonight and there's no leaking. Thank you, Cory!
MARK N.
Jun 2012
They set up an appointment with us the same day we called and even offered to call on their way to our house because my husband and I were both busy that day and that allowed us to be home when they got there, but not have to sit around all day waiting. They quickly repaired our air conditioner and had us up and running again. Great job!
Peter H.
Jun 2012
Their tech was on time, pleasant and professional. He got my washer fixed, cleaned up and was on his way.
Susan B.
May 2012
My washing machine wouldn't drain. I called SOS around 1:30 - they happened to have someone in the area who was at my place by 2 PM and the washer was fixed by 2:40. Wow! Jake was my technician - he did a great job - super nice and courteous and professional.
Toweya B.
Feb 2012
The hot water stopped working all of a sudden a couple of months ago. The dryer started making a clinking and sometimes a thudding noise that could be heard throughout the house.
The clinking noise in the dryer was a loose screw that was holding one of the paddles secure (thudding noise), both were easily repaired.
The hot water on the washing machine stopped several months back, turned out the switch to command hot water was dirty. The technician was able to get hot water working very quickly.
I was thinking that I would probably have to replace them both and was a little scared of getting them repaired so $200 is a more acceptable alternative.
The clinking noise in the dryer was a loose screw that was holding one of the paddles secure (thudding noise), both were easily repaired.
The hot water on the washing machine stopped several months back, turned out the switch to command hot water was dirty. The technician was able to get hot water working very quickly.
I was thinking that I would probably have to replace them both and was a little scared of getting them repaired so $200 is a more acceptable alternative.
Cindy W.
Jan 2012
They were here for two things. They checked my dryer and told me my washing machine needed to be replaced. They were also here to fix an oven. They were quick, honest and on time and I was very pleased.
Greg K.
Jan 2012
Not fully knowing why our washing machine was not working, I needed to call a repair service to assess the issue, which is why I contacted S.O.S. Appliance Service & Repair.
The issue ultimately ended up being a faulty Door Lock Latch that needed replacing. The technician stated this would cost $276 to replace, with our $79 diagnostic fee applied to the balance. This cost seemed extremely high to me, given that the technician only spent about 15 minutes working on the project. So I asked if the majority of the cost must be due to the part being incredibly expensive, which he affirmed.
Not wanting to forfeit the $79 diagnostic fee, we reluctantly agreed to the repair. However, when given the opportunity later to verify the cost of this part, I found that I could purchase it online at PartSelect (www.partselect.com) for only $49 (part number PS972231 for a GHW9400PW0 Whirlpool, for those of you who need this information for your own repair).
I then called S.O.S. Appliance to inquire as to what benefit I was getting by spending $230 more than what I could get the part for independently (now that I actually know what the issue was); had I been fully informed and not misled as to the price of the part, we could have saved $150 (gladly forfeiting the $79 diagnostic fee). Despite my directing their attention to PartSelect and the inexpensive washer part there, S.O.S. Appliance refused to offer any compromise on their pricing. So I informed them they would not be getting our business again, and we surely hope they will not get yours either.
The issue ultimately ended up being a faulty Door Lock Latch that needed replacing. The technician stated this would cost $276 to replace, with our $79 diagnostic fee applied to the balance. This cost seemed extremely high to me, given that the technician only spent about 15 minutes working on the project. So I asked if the majority of the cost must be due to the part being incredibly expensive, which he affirmed.
Not wanting to forfeit the $79 diagnostic fee, we reluctantly agreed to the repair. However, when given the opportunity later to verify the cost of this part, I found that I could purchase it online at PartSelect (www.partselect.com) for only $49 (part number PS972231 for a GHW9400PW0 Whirlpool, for those of you who need this information for your own repair).
I then called S.O.S. Appliance to inquire as to what benefit I was getting by spending $230 more than what I could get the part for independently (now that I actually know what the issue was); had I been fully informed and not misled as to the price of the part, we could have saved $150 (gladly forfeiting the $79 diagnostic fee). Despite my directing their attention to PartSelect and the inexpensive washer part there, S.O.S. Appliance refused to offer any compromise on their pricing. So I informed them they would not be getting our business again, and we surely hope they will not get yours either.
Response from SOS Appliance
"I am really sorry this customer felt misled. It is never our intention to deceive our customers and we take all customer complaints seriously. Unfortunately, the in-field technicians do not have access to specific part prices. They use a national, flat-rate pricing book for all jobs. The standard price or a door latch replacement, as stated by this book, is $276.31. We also replaced the door strike for no additional charge. The price we paid for this part is more than the customers claims to have found it for online. We did check out the website he referenced and were unable to find the part as cheaply as he claimed. Even if we had been able to replicate this online price, it is our policy to not purchase parts from unverified online sources. When ordering parts online, there are too many variables and we want to feel secure we are providing our customers only the best. We source the vast majority of our parts from well-known, local distributors (except for specialty parts that are ordered directly from the manufacturer.) Because, while it may be cheaper to purchase parts online, you generally get what you pay for in this situation. The site mentioned by the customer charges $12.95 for 2-3 day shipping and $24.95 for next day shipping, in addition to sales tax on the total. We had this customer's washer up and running approximately 24 hours after he first called us. The parts website mentions offers a 30 day return period on unused parts and a 10 day warranty on defective/damaged parts. SOS Appliance offers a one-year parts and labor warranty on all work we perform. We sent a highly-trained, knowledgeable technician to the customer's home. He correctly diagnosed the appliance, provided the customer with a quote from a national pricing book (which the customer approved prior to any work being done), and had his appliance up and running quickly. Our goal is to provide the highest-quality, dependable appliance repair service in the industry, and we feel the price this customer paid was fair for the level of service he received."
KATHARINE F.
Jan 2012
Our 16-month-old refrigerator was cooling only to about 50 degrees, so we needed a quick response. Sears and Maytag's recommended service providers were scheduling a week out, so I called SOS to see if they could get here quicker. The technician came the same day, identified the problem, and had the defective part replaced within an hour. Will definitely call them again!
Susan B.
Nov 2011
I called SOS on Sunday, 11/13 and left a message that my dryer had gone out and I needed a call back but it was not an emergency so I didn't need an emergency weekend appointment. SOS called back first thing Monday morning (11/14) and had repair guys out to diagnose the issue the same day. They also looked at my dishwasher that had stopped draining water.
Both my dryer and dishwasher needed motors replaced that needed to be ordered in. Estimate on getting them in was 5-7 days, so imagine my surprise when I got a call 3 days later that they were in, and they would be able to do the repairs the next day (Friday, 11/18). They were actually early for the Friday repair appointment (they called first to make sure it would be no inconvenience to show up early), and had both appliances fixed in 45 minutes. The final cost was exactly what was quoted - just under $600 total which included 2 service calls, 2 motors, plus the diagnosing and repair of both appliances.
I could not be happier with this experience, and would not hesitate to call them again!
Both my dryer and dishwasher needed motors replaced that needed to be ordered in. Estimate on getting them in was 5-7 days, so imagine my surprise when I got a call 3 days later that they were in, and they would be able to do the repairs the next day (Friday, 11/18). They were actually early for the Friday repair appointment (they called first to make sure it would be no inconvenience to show up early), and had both appliances fixed in 45 minutes. The final cost was exactly what was quoted - just under $600 total which included 2 service calls, 2 motors, plus the diagnosing and repair of both appliances.
I could not be happier with this experience, and would not hesitate to call them again!
Al H.
Nov 2011
They were sent from our home warranty company. The technician was fine and okay but he wasn't great. He acted very put-upon and acted surly during the repair. He gave the very basic of services and nothing more.
Delphine A.
Nov 2011
Our Viking stove had been making puffing noises so we called to have someone look at it. Grumpy, impersonal Chad showed up to fix it. As the primary stove user, I explained the situation to Chad and tried to gain an understanding of the situation. He seemed so unwilling to explain that I eventually went to get my husband to manage Chad's presence. He was reluctant to explain anything, and even kind of annoyed by all of our questions. In the end he said he had to order parts and he'd have to come back. He installed the parts for almost $400 (yes, we could have bought a cheap new stove with that $$) and now only 6 months later the noises are back...and they actually came back a few months ago but it took me this long to get back in touch with SOS. Jeanette the receptionist couldn't have been nicer when I called but explained that their warranty is only for 30 days - and I'm clearly way out of that. However the cost we spent with SOS and the fact that the technician was mediocre, I thought they could waive their $79 visit fee. Nope. So now I've called another Stove Repair company to come fix the fix for which we've already paid $369. Fabulous:(
Response from SOS Appliance
"When this customer first contacted SOS Appliance, in April 2011, her initial complaint to the call taker was that her stove was not maintaining the proper temperature. She paid $369.00 for the replacement of two oven burners and two oven igniters to fix the temperature issue. (The best price we found for a comparable replacement stove is $3350+ tax.) A very typical problem with Viking ovens, and the situation with this customer’s oven, is that the oven igniters are positioned too close together. The heat from these igniters warps the metal on the burners, causing them to fail. Whenever we replace these burners, we also replace the igniters with a different type of igniter that does not get as hot, but still provides the same electrical specifications. This oven igniter/burner failure is very common in any Viking oven and we always check the burner and igniter conditions on all Viking oven complaints. When Chad was in the customer’s home, she mentioned she also was hearing a “whooshing” or “puffing” noise from the oven. The oven burners and igniters that were replaced do not make any sort of noise. Chad’s original diagnosis was this noise could be caused by low or improper gas pressure to the appliance. He recommended, back in April, that the customer have the gas pressure measured by either SOS Appliance or the local gas company, as sufficient gas pressure is critical for proper operation on a Viking (or any other commercial-type) appliance. The customer declined having SOS Appliance do anything further in regards to measuring the gas pressure. When this customer contacted our office in November 2011, she told the call taker that the oven was “clicking.” Since the oven burners and igniters we replaced in April 2011, have no noise related to them, this led the call taker to believe it was a new issue and unrelated to the work we previously did for this customer. But, if it is the “puffing” noise the customer is again hearing, we would suspect it is related back to the gas pressure problem the customer was told about in April. The oven burners and igniters SOS Appliance replaced for this customer in April 2011, are covered under our 1-year parts and labor warranty. Standard service call charges are good for 30 days. Even though we stand behind Chad’s original diagnosis of the issues this customer was experiencing, we take all customer complaints very seriously, and did offer to send out a different technician. The customer declined having anyone else come out. If another service company tells this customer that the oven burners and/or oven igniters we replaced were improperly installed, or in any way faulty, we’ve asked that she contact us. We absolutely stand behind our work and would do whatever we could to make it right."
Christine M.
Nov 2011
Saw the positive reviews on Angie's List and turns out SOS cost just to come out was half that of Sears, and the scheduler was very easy to work with. Repair person was on time and very courteous. Didn't take him long to figure out that several components of the washing machine were ruined and would need upwards of $900 of repairs (only had the unit for nine years and will never buy Kenmore a.k.a. Fridgedaire again). He talked to me about good brands of washing machines to buy and provided a tip to wait until Black Friday to get a really good deal. Definitely worth the $80 trip out here.
Dave W.
Sep 2011
The service person was very good. My problem is that they would not give me a quote for what I needed fixed. I had a quote from another person at $150 but was told that I would have to be persistence because sometimes he is not reliable, although a very good repairman. SOS was rated high so I went with them even thought the service charge was $79.00 ($59 if they fix the problem). I won't hire anyone again if I can't get a quote in advance. So I avoided a possible issue waiting but it cost me $70.
Chris B.
Aug 2011
Good experience quick visit since actual repair completed under warranty with another company.
JENNIFER A.
Jul 2011
The repair guy was right on time and very professional. After he examined my dishwasher, he found that it was the starter knob, and that it would cost $300 to replace (!) so he suggested that I just purchase a new one. The visit was maybe 30 minutes. I just paid for the visit, no labor or parts. I'd definitely use them again, but hopefully not for a while, since I just got a new dishwasher.
Licensing
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FAQ
SOS Appliance is currently rated 4.5 overall out of 5.
SOS Appliance accepts the following forms of payment: CreditCard
No, SOS Appliance does not offer free project estimates.
No, SOS Appliance does not offer eco-friendly accreditations.
No, SOS Appliance does not offer a senior discount.
No, SOS Appliance does not offer emergency services.
No, SOS Appliance does not offer warranties.