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High Road Heating & Cooling Co
Electrical Baseboard or Wall Heater - Repair, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,
About us
We are a residential and light commercial Heating and Cooling Contractor that works throughout the Metro Area. We fix first and replace second! Award winning.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Maintaining, air conditioners, boilers, cooling systems, ductless mini splits, electronic air cleaners, furnaces, garage heaters, gas lines and dehumidifiers., humidifiers, installing & repairing residential and light commercial heating, plenum and space heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.888 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 3% | ||
| 1% | ||
| 0% | ||
| 3% |
Showing 1-25 of 88 reviews
Deb W.
Sep 2022
It was beautiful, they were wonderful people. They were reliable, friendly, on time, and honest.
Response from High Road Heating & Cooling Co
"Thank you so much, [Member Name Removed] for the trust you have in us. We appreciate you! Thank you also for your business!"
Marjorie A.
Sep 2022
Wonderful! I wouldn’t work with another company. Great service! Exceptional integrity!
Response from High Road Heating & Cooling Co
"Thank you, [Member Name Removed], for your trust and loyalty in High Road Heating & Cooling. We really enjoy working with you!"
Jayne M.
Sep 2022
All went perfectly! I highly recommend High Road Heating and Cooling.
Response from High Road Heating & Cooling Co
"Thank you for your business, [Member Name Removed]. We really appreciate it!"
Matt M.
Sep 2022
Absolutely the best HVAC company in town. They are local, ethical, and provide a high quality service at a fair price. They will accurately diagnose your heating and cooling system and offer repairs instead of just taking the first opportunity to try and sell you a new one. They are the only company I have used at my home for the last 12 years. I also refer them to dozens of my own clients every year and have gotten nothing but great feedback.
Response from High Road Heating & Cooling Co
"Thank you for choosing High Road Heating & Cooling. We do appreciate you and your business. Thank you for trusting us with your comfort and home safety."
Jill P.
Sep 2022
Very well. They made it happen seamlessly and were polite and conscientious.
Response from High Road Heating & Cooling Co
"Thank you for your business, [Member Name Removed]. We are so happy to be working with you to keep you home safe and comfortable with your new furnace and air conditioner. We all hope you are enjoying your new system."
Karen A.
Sep 2022
Great. Technician was timely, knowledgeable and honest with us. Highly recommend.
Response from High Road Heating & Cooling Co
"Thank you for choosing High Road Heating & Cooling, [Member Name Removed]. We are so happy we could be of service to you with your air conditioner repair. We appreciate the trust you have in us. Thanks again!"
Brett D.
Sep 2019
Do NOT hire this company unless you’re interested in being scammed. I hired this company to diagnose AC problems and repair. From the start, this company was very shady. They were supposed to arrive on a Monday morning. Monday afternoon comes by and no one has arrived. No call, no email, nothing. After reaching out to them several times they finally stated the tech had a baby that morning and someone would be out tomorrow. Someone showed up the next day. The tech could not figure out what the problem was, and stated that there was not enough airflow coming through the vents (no kidding, that’s why I called them). I was charged $100 for diagnosis, and $110 for repair. There was nothing diagnoses and NOTHING repaired. The tech left stating that there was no issues, despite noting the obvious that not enough air was coming out. My house was over 80 degrees inside. The tech tried to state that maybe I should use a different filter. I’ve been using the same filters for as long as I’ve owned the home, and there had never been a problem. Better yet, I had already used several different filter types over the previous days to rule that out because it appeared to be an issue with air flow. It did not make a difference. A couple weeks later I found that the tech had removed my filter and jammed it back in the wrong way and sideways, so it was effectively not filtering anything. The AC was still not working. It took me over 30 minutes to fish it back out. I emailed the company stating I paid for diagnosis and repair and neither were done. I questioned if a tech was going to be back out to finish what was paid for otherwise please reverse the charges. They never replied. I disputed the transaction with the credit card company. And highroad heating actually had the nerve to continue with the dispute and not refund the money I was scammed out of. Judging by some of the reviews on here I’m not the only one. You have been warned.
Response from High Road Heating & Cooling Co
"High Road Heating & Cooling takes pride in doing a good job with our service and repairs keeping the home owner top of mind in all cases. Mr. [Member Name Removed] states we "scam" our customers. He contacted us via email for his repair. All correspondence was through email spelling out how we work. We have a diagnostic fee. If we find something that needs repair we go over the repair and charges before ever proceeding. With regard to the Monday service call and no correspondence that is false. Mr. [Member Name Removed] was out of town andleft us the number of his housesitter. Yes, our tech’s new baby arrived early. Totally unexpected and as soon as we knew our tech was not available that day we contacted the house sitter. Mr. [Member Name Removed] authorized the $99.97 diagnosis via email when he scheduled the service. He left his mother in charge to approve any additional charges. Once we determined that a restriction was coming from the evaporator coil our technician connected with his mother. She met with our tech to approve the next step. We charged him $109.77 to open the coil chamber and reseal it. This next step did not reveal what was causing the restriction. It is the 1st time I have heard that the filter was put in incorrectly. He never contacted us with the filter issue. We would have taken care of that; without charge. He is using a MERV 14 filter which is very restrictive, no matter how long he has used it. We did not offer him or his mother any guarantees that opening the ductwork to find a restriction in the evaporator coil would solve this problem. That was where we needed to start. It did not reveal a solution and further investigation is required; which Mr. [Member Name Removed] never allowed. He was only charged for what we did. Mr. [Member Name Removed] did try to dispute the charges with his credit card provider, which sided with High Road thus leading to a negative review with Angies List. We are sad he is unhappy with this air conditioner diagnosis and repair attempts. However, we do stand firm in our charges and the work we performed for him."
Russ L.
Jul 2018
Work went as planned
Response from High Road Heating & Cooling Co
"Thank you for your business. We really appreciate it!"
Jodi B.
Jul 2018
Great job by Dennis! Robin and her whole crew are a dream to work with. I had a short deadline for a closing and they made it happen. Definitely recommend.
Harry G.
Jan 2018
Rather badly. getting cold outside. didn't have parts stocked. wouldn't answer phones. wouldn't keep me updated. wouldn't respond to emails. made promised but wouldn't keep them. wouldn't return calls. took more than a week to fix from initial call. have used in past with no issues. something changed. won't use again even though parts still under warranty with them.
Matt T.
May 2017
Terrible, Installer came to put a new furnace in our home this winter to replace a system that was barely over one year old that had failed. We have a multistage system (gas furnace, heat pump, and plenum). Part of the system worked but he couldn’t figure out how to hook the rest up apparently he needed so more information. Even though the install wasn’t complete he asked for payment saying he would come back the next week to wrap it up and I made the mistake of trusting that and paid him. Four months later after much hounding he finally came back to hook the rest up. The installer’s story about what was and wasn’t working and why constantly changed. The system is already not working as it should and we can’t even test the rest of it because it is no longer heating season (needs to be less than 10 degrees out to make sure things are kicking on and off when they are supposed to). They will not stand behind their install job as we asked if they would guarantee their install to be correct in the fall when it’s cold enough to see if it was working right. Terribly disappointing and frustrating, this was the second furnace install we’ve paid for in less than 2 years and it looks like we will have to find yet a third installer. Apparently it is very hard to find a qualified individual these days, but don’t worry when they can’t figure something out it’s never their fault!
David J.
May 2017
It went great.
David A.
Aug 2016
unknown
Debra B.
Aug 2016
unknown
Sean S.
Jun 2016
unknown
Judith C.
Jun 2016
unknown
Greg D.
Jan 2016
unknown
Response from High Road Heating & Cooling Co
"Thanks, [Member Name Removed]. It was great to work with you. Please let us know of any questions you have or how we can be of further service. Take care! Robin Johnson & the High Road Team"
Gopal S.
Jan 2016
.
Response from High Road Heating & Cooling Co
"Thank you for your business. We appreciate it very much. If there is anything we can do for you in the future please feel free to call on us."
Sherri W.
Nov 2015
Very prompt, responsive, excellent job by sales person and installers. Very pleasant experience and so happy to have a/c!
Response from High Road Heating & Cooling Co
"Hey [Member Name Removed]: It was great to work with you on your new air conditioner. I hope all things are going well for you. Please let us know how we can be of assistance to you if and when you need us. Take care and Thanks! Robin Johnson and your High Road Heating & Cooling Team"
Lane W.
Sep 2015
Very satisfied with your recent installation of new furnace and air conditioning units in my home. Price was very good, technician was excellent, system works very well. Honest and trustworthy company.
Response from High Road Heating & Cooling Co
"Thank you for you business. We really appreciate it. It was great to work with you and Steven. Remember to call us with any questions as we are certainly happy to help you. Take care and thanks again! Warmly, Robin Johnson"
Dana E.
Sep 2015
Of course it was 90 degrees the day of install - that day only. High Road installers were right on time, worked hard and steadily, brought in an electrician and finished the project in one day by mid afternoon. Ahhhh! Months later when I switched on the heating element on a cooler morning, it didn't work. Contacted High Road and John stopped out that morning to fix the loose wire. I like working with High Road. They are very professional and care deeply about customer satisfaction. They submitted all the paperwork for rebates and Robin must have re-written the proposal for me at least 5 times as we discussed features/prices and I changed my mind. I appreciate you giving me so much of your time!
The units I purchased were York. They are more efficient than the 17 year old Lennox and Trane I replaced. I am seeing some results on my electrical bill but I am not sure the house was any cooler this summer, probably because of all the humidity. Ironically, a more efficient AC might run less resulting in less effective humidity removal?
The units I purchased were York. They are more efficient than the 17 year old Lennox and Trane I replaced. I am seeing some results on my electrical bill but I am not sure the house was any cooler this summer, probably because of all the humidity. Ironically, a more efficient AC might run less resulting in less effective humidity removal?
Response from High Road Heating & Cooling Co
"Hey [removed member name]! Thank you for your business! We really appreciate it and enjoy working with you. Please let us know if we can be of further assistance! Robin Johnson and the High Road Team"
Carol J.
Aug 2015
unknown
Response from High Road Heating & Cooling Co
"Thank you, [Member name removed], for your business. We really appreciate it!"
Russ L.
Jul 2015
We had a broken A/C and they came out the same day to give an 2nd opinion and an estimate. The next day Dennis installed our new A/C system and it is working great!
Response from High Road Heating & Cooling Co
"Thank you, [removed member's name]! We appreciate your business. Let us know if we can be of further service to you. Robin Johnson"
Thomas K.
Jul 2015
A truly great experience. Finally have an air conditioner that reaches the set temperature and turns off. From the scheduler(she's great), to the in-home estimate to ensure the unit was the right size, to the installer everything went better than I expected. He was very patient with my questions. Communication was excellent throughout the process and I felt like a valued customer at every turn. This experience alone made joining Angie's list a smart move.
Response from High Road Heating & Cooling Co
"Thanks, [Member Name Removed] for your business. We really appreciate it! It certainly was nice to work with you. Please feel free to call us with any questions as we are always happy to help! Robin Johnson and the High Road Team"
LaToya B.
Jul 2015
unknown
Response from High Road Heating & Cooling Co
"Thank you [Member name] for your business. It was nice to work with both you and [Member name]. We appreciate your business and look forward to working with you in the future. If you need us for anything or have any questions please feel free to call on us. Thanks again! Robin Johnson and the High Road Team"
Licensing
State Contractor License Requirements
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FAQ
High Road Heating & Cooling Co is currently rated 4.8 overall out of 5.
High Road Heating & Cooling Co accepts the following forms of payment: CreditCard
Yes, High Road Heating & Cooling Co offers free project estimates.
No, High Road Heating & Cooling Co does not offer eco-friendly accreditations.
No, High Road Heating & Cooling Co does not offer a senior discount.
Yes, High Road Heating & Cooling Co offers emergency services.
No, High Road Heating & Cooling Co does not offer warranties.