About us
At true tree solutions we have a highly skilled 7man crew wich includes two climbers to help us get the jobs done quick and efficent. For your convience we accept all major credit cards and checks
Business highlights
Services we offer
Trimming, corrective pruning, diagnoses, hedge work, pruning, removal, specializing in high risk removal, stump grinding, treatment
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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92% | ||
4% | ||
0% | ||
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4% |
I was extremely pleased with Josh and his team. I had one 46 year old silver maple tree taken down and removed, along with a similar tree pruned to give it a better, more rounded shape and to remove branch hanging over my & my neighbor’s roof.
They also removed the large stump from the 46 year old silver maple using the biggest stump grinder I’ve ever seen and moved the resultant mulch to a garden area. They took care to remove the roots that had grown above ground over the years.
The team was very skilled and polite. I was quite satisfied with the job. I was especially pleased with the cleanup when they finished. It was amazing. Other than a little bit of sawdust by the base of the stump one would never know that the tree service just left.
I would definitely use them again, and recommend them to my friends!
satisfaction. I would use them again. Contrary to other reviews, they were very courteous.
The tree in question had not only our power line through it, but that of our neighbors as well. So the logistics of dropping the lines and working around the weather took some time. When the day did come, My wife and I both took time off of work to be there and discuss with Josh the particulars. The first problem we encountered was our satellite dish that is attached to my deck. It had to be taken down. Josh assured me that they would put it back up WITH the zip ties to hold the cable in place. This did not happen.Their crew did go to work super fast and got the tree down it what seemed to me as record time. At witch time the "foreman" (Josh was no longer anywhere to be seen) approached me and asked if I was interested in any of the wood since I had a fire pit in my yard. I said that it would be great but I had no saw or axe to make it "fire pit size" so if they could cut it down, yes, but if not please take everything with them. Then I went into the house and left them to it. When Josh returned I asked him if a check was okay. He asked "what did my written estimate say?" I said there was no written estimate, only what he had said to us. He seemed puzzled and went back to his truck (assuming to look for his copy of the non-existent estimate). When he returned he had no estimate and gruffly said we don't take checks you'll have to go get cash. So as they finished up, I left and went to the bank. When I returned they were all but done. Sweeping up my driveway and street. I gave Josh the $1300.00, was told they would be back in a couple of weeks for the stump and I went back to work. Because they had been recommended to us (and I needed to return to work), I did not even think to check their work. They only took half of the brush pile they were contracted to take, completely destroyed my raspberry bushes (wiped them out), left me "fire wood" that is 3 to 4 feet long and as big as the trunk around (can't do anything with it, but put it in my "brush pile"), didn't clean anything up in the yard (including leaving their equipment tied in my trees and our swing in the middle of the yard), and didn't put my dish back up.
We received a call from Josh the day after they were there about his misplaced equipment and we discussed him calling later that day so he could come by and pick it up. I decided to wait to discuss my concerns face to face... he never called or showed up. We then received a call from Jason, two months after our service, he left a message asking if we still wanted our stump ground. If we did, leave a check for $100.00 in the door. He called one more time and my wife let him have it. I called the next day to tell him of all our complaints. Jason said how sorry he was that this happened and that if Josh had known at the time he would have fixed it. Then he said that he would call and tell Josh of this and that he was still in the cities grinding stumps that day. I explained that what I would expect, was to grind my stump for free (not $100.00) for all the inconvenience we experienced. Josh came by that next day, took his equipment and left us our stump. I would not ever use them again and would never recommend them to anyone. Josh seems capable at first glance but please beware. Once he got paid, he could care less about customer service or his "satisfaction guarantee".
"I would like to take the time to respond to this review now because we had a glitch with angieslist and did not know we had a bad review or all of our good reviews until now we were not able to log in! I would like to start off buy saying we are truly sorry for any inconvenience and would like to offer our side of the story as we feel there are some inconsistencies. 1, This tree was completely dead and over 2 sets of power lines, 5 feet from the garage and 3 feet from a raspberry bush. 2, When the raspberries were damaged I came to you and walked you over to them to show you the damage. We had to rope the majority of the tree down and one section had to be lowered there to not hurt the garage. 3, When I first looked at the tree, I told you I would give you a fair price at $1000.00 cash and I was told your other bid was $1800.00 (wich is the company who ended up dropping to $750.00). I have never said to a customer I don't take checks that's my most common for of payment but when the agreement is cash you get the lowest price because it saves time in banking. 4, The wood was cut to 16" pieces but we do not split the wood after we cut it and I appologize for not being clear on that! 5, When you called to tell us our rope had been left there my crew was already in a different suburb, it took me a couple days for an employee to be free as we are extremely busy in the summer. I had no idea to your dissatisfaction as you stated you did not express any on the phone when you called. Other wise I would have personally came and spoke with you right away. 6) The brush pile was removed to 90% as I told you the stuff turning to dirt on the bottom of the pile cannot be run threw my chipper because it will damage it! I guess in hindsight I was trying to give you the best deal I possibly could and rushed my crew to get the job done so power could be restored to your house (we all know how hot July can get). I would like to sincerely apologize and let you know had I known the dish was not up or that you were not satisfied, I would have made things right! sincerely Josh Dumler"
Josh is a certified arborist and he surveyed my property and pointed out problem areas. Another arborist had stopped out a few months before so I already had an idea of what needed to be taken care of and what didn't. Josh's assessment was consistent with theirs. We had two Oask trees (about 50-60 feet tall) that had died over the winter due to Oak Welt. We also had two dead pines on the side of the house, but very close to the house.
After talking through prices I decided to go for it.
He and his crew shared their insurance and licenese and allowed me to make copies. They were extremely organized, courteous and thoughtful to move any potential breakable items out of the way of the tree falling zone. They cleaned up all the brush and followed through on everything they had promised to.
I will be speaking with Josh and his team again this Fall in regards to some other trees we need to work with (they are only supposed to be cut in the fall). I'd definitely recommend these guys.
Licensing
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