First Dave took days to respond, then roofing was delivered to the neighbors. Roofing was delayed, and i was notified the first day. The 2nd day i heard nothing from Steve and had to call to find out. I was told the driveway would be covered with tarps and magnets would be used to pick up nails. This wasn't done and i had to pick up 100's of nails myself from driveway and all around the house and neighbors house. Front and back steps weren't covered with tarps while roofing, so one had oil stains, the other brand new composite steps had gouges, tar stains, and a broken light. Corner piece of my siding had a hole put in it. My birdbath was also broken. Roofers left garbage all over the place. A few nails and little pieces of roofing were left on the roof after they were done. The office called before the job was completed to get final papers signed, i had to tell them they aren't done yet. Long delays and poor communication, a roofing job with soffit and fascia took about a month total. Corner siding piece was finally replaced, and a couple hundred dollars was taken off the price for the broken items.

excellent from start to finish. Their team not only put on a new roof, but added additional insulation and helped prevent ice dams. Great job and wonderful to work with.

Excellent work. Looks great, on time and everything was cleaned up so well that I could not find a single nail. I have referred them to several friends.

Excellent, efficient work. Great clean-up. Looks beautiful. Office and whole team responsive and knowledgeable.

The process was super easy. Austad came out and looked at why needed to be done and gave me a quick estimate. I was able to schedule for them to come back within the week, the work was done quickly and mess free. I was very impressed with the contractors work and my roof has been great since!

Very well. They submitted a thorough estimate for work and materials. They answered all my questions. The crew was on time and very professional. They were careful with the shrubbery and surrounding gardens. They did an excellent cleanup, all excess material was removed.

The removed snow from roughly a 30x35 foot area. All they had to do wash push the snow down the roof. There was more standing around talking and laughing than working. I was build for 6 man hours of labor. I get that they needed someone to handle safety lines, but seriously, it takes this kind of time? Never going to use or recommend them again.

Roofing job didn't pass homeowners insurance inspection. Unprofessional crew. Poor communication. Damage to property.

Dave showed up to view the project/house and never heard from him again ??!! Called his office back twice after initial visit and his secretary said she would leave messages for him, still now response from Dave or his secretary/assistant. Not very professional !!

Quickly and smoothly. Contractor and crew were hard-working and considerate, my numerous questions and concerns were answered quickly, honestly and respectfully, and the cleanup afterwards was tremendous. I've hired Austad Construction for several projects over the years, and always feel at ease and confident working with them. Love our new roof!

Not long after we paid the initial payment, we decided not to proceed with the project (we're going to re-side the whole house using Hardie siding instead). We contacted Austad to tell them not to proceed and asked them to refund our initial payment, less any costs they had already incurred. They didn't respond to that request, so we kept calling. I eventually spoke with Dave Austad on February 10. He seemed to think we wanted all of our money back, so I explained that we know they may have incurred costs and he should subtract those costs from our refund. He said he'd get back to me. He hadn't called by February 16, so I called and left a message asking him to call me. As of today (February 24), still no response.

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Austad Construction repaired several sections of siding.  Steve assessed the situation and did a wonderful job on my house.  He explained what he did and answered all my questions.

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The job itself was executed very well, however, this was overshadowed by the bill. We had an estimate was about 5,000. They did call my husband halfway through the job saying there was a problem and they had to do some extra framing. The extra cost was not detailed at the time and maybe we should have been more assertive about asking. We were thinking I guess that it would be at the most about a grand more. When I got the bill for 14000.00 I had a little panic attack since we had saved for a little over the estimated cost but not that much. I think the biggest fault they had was lack of communicating cost. We are a family with a budget. We have spent the summer paying off the loan we got to pay for it.

Much of the experience seemed professional. The first red flag was when they got upset because I was taking pictures of the progress. I'm not sure if this was because the workers might have been illegal or because they didn't want some typically not visible workmanship documented. For example there were a couple places where the wood was dry rotted and crumbling. Because I was adding a dormer at the same time I was actually on the roof myself during some of the process. I saw a a couple instances where big hunks of bad wood fell into the interior space. Bigger pieces will matt the insulation causing both heat loss and ice dams. In one case the worker noticed I saw it and reached in and pulled it out. The other cases it was left there. But the biggest problem was after they were done. I went up on the roof with the foreman and we walked around while I showed him that the shingle lines were clearly not straight. Over a stretch of about 20 feet there was a 6" difference. He said it was the roof itself that was what was not straight. I said lets measure and he said there is no point because they are not going to fix it anyway.  He actually said "We never guaranteed the work would be done to your asthetic satisfaction". Then I showed him a couple spots where nails were so low on the shingles that they were actually visible. That is, the course above didn't cover the nail head. In each case the worker had dabbed the nail head with some kind of calk. This is the kind of problem that will cause such a small leak that it will never be visible inside until 10 years later when the entire area under the roof had rotted so badly that it actually falls in. Here too he said 'you have a written guarantee against leaks' if it leaks you can make a claim then but we're not going to fix it now. What really killed me is when he said 'If I had known you were going to be pickey and go so far as to take pictures I would never have taken the job.  (I'm not even going to go into the amount of destruction to shrubs and flowers around the house...)

After a promise of complete cleanup, we were left with a yard full of nails, staples, bits of shingle and insulation, cigarette butts, etc. Two roof vents were placed in the slanted ceiling of third floor instead of the attic space above the third floor. This mistake would have been apparent immediately but the installers did not remove them until I called them on it. My directions to save shingle facade on the front of the third floor were ignored. (The assembly had to be removed for the roofing process but I wanted to try to repair this original work or at least copy it.) We had to have the facade completely rebuilt. The flashing in this area was installed incorrectly by Austad and had to be corrected when the facade was put up. Although the roof appears to be installed well, I can only wonder what other mistakes were made or short cuts taken. The experience overall was frustrating and time consuming.

Aaron came out to do the estimate as scheduled. He was knowledgeable and informative. He was convincing about the product he was selling. We liked him immediately, and we were leaning towards choosing his company early on in our process. We ended up having six estimates done for the job, and the one form Aaron was in the middle of the bunch. We were torn. While we liked Aaron, we ultimately decided to go with a different comapny primarily due to Austad's ratings on Angie's List.

Very professional. Appreciate that he didn't take too much of my time in providing the estimate. ($6,025.00)

Prompt on coming out for the bid. Not so prompt on sending the bid. Provided references: helpful. Slow to set a date for starting the work. Did a good job: thorough, clean work. I recommend them, but be sure to hound them for details about the job start and completion times.

I am quite happy with the service that was performed by Austad. They listened to what we wanted (and that was quite a lot), like upgrading the sky light to a crank venting style and picking vinyl shake siding that matched the look we were going for. The price was higher that others, but the quality more than made up for that difference. They made extra effort to keep the yard clean of nails for my dog, that effort shows through all of the projects i had them do. Oh and all of this was started and completed in 2 months time.

FIRST, THEY LEFT RIGHT IN THE MIDDLE OF THE JOB, SUPPOSEDLY TO OBTAIN PARTS. THEY THEN INSTALLED THE DRAINS HIGHER THAN THEY WERE SUPPOSED TO, SO I ENDED UP WITH ABOUT THREE INCHES OF WATER STANDING ON MY ROOF. I HAVE CALLED MANY TIMES FOR THEM TO COME AND REPAIR THE WORK. THEY FINALLY CAME AND FIXED THE MISTAKES AFTER I THREATENED TO CALL A CONSUMER RESOURCE.