LAWNS R US

"I just found out about this note the member wrote in May of 2009. They are very nice people. I was not aware that this had gone this far. I understood that we could do some little service jobs in the future to get this paid down. We did a nice size job for the member, all went just great completed in July of 2006 total project quoted = $32,059.00 total billed & paid $32,059.00. The next spring he called me over to see what we could do about some washouts in his yard. this was a new project not connected to the job we did the year before. I quoted the project, line item clearly stating all units & total price. The member actually came over to my office signed the contract, gave us a credit card to use for the deposit & we scheduled the project to start & end within 15 days. About 1 week later he called & said he wanted to just do the dirt, seeding & seed blanket, not to do the inlets with tile or berm. I reminded him that this could possibly fail because there would be a lot of water running in a narrow spot if we did not put in the inlet with tile. Any heavy rains & it could wash out. He said he would like to take that chance. So we did the dirt fill, grading, seeding & seed blanket project. I offered other services to use up the balance, he was not sure if there was any he needed at the time. I was not aware the seed did not take in the back lawn. We responded to all issues the day we were notified about them. We do not offer a cash back refund in a situation like this. If he had canceled within 3 - 4 days we would have. The member decided not to do the drainage part of the project. Without this establishing turf would take a lot more time if it rained heavy at all. Not much I can do to stop it from raining hard. We did re seed numerous times at no additional charge. The final cost was not higher than estimated. Our figures were exactly what we quoted. What happened is they gave us 1 deposit & 10 days later wanted to change the scope of the job. We did just a portion of the job. We had purchased materials even delivered some that we did use, had to reload them & haul back to our yard. We offered to provide other services at a reduced price to use up the balance of the deposit. We still would offer them 50% more work than they paid to settle this friendly. He was not gouged. We have a return rate of over 95%. Morgan Lloyd I"

"WE JUST BECAME AWARE OF THIS REPORT THIS WEEK. SOME OF THE EXACT DETAILS ARE UNCLEAR. 1ST THING, THE MEMBERS ARE GOOD PEOPLE, I JUST PLAIN SHOULD HAVE SOLD THEM SOD IN PLACE OF HYDRO SEEDING. HYDRO SEEDING TAKES UP TO 90 DAYS TO ESTABLISH, THEY NEEDED QUICKER RESULTS. I BELIEVE THIS LETTER IS UNREASONABLE & FALSELY ACCUSES LAWNS R US. THE MEMBER'S PROJECT STARTED OFF WITH OUR BOOKKEEPER PROCESSING A CREDIT CARD DEPOSIT, WRONGLY THOUGHT THE 1ST ATTEMPT DID NOT WORK, SO SHE DID IT AGAIN. BOTH ACTIONS WENT THROUGH. THIS WAS AN HONEST MISTAKE. WE EITHER IMMEDIATELY REVERSED THE 2ND CHARGE OR CREDITED THE CHARGE AGAINST THE JOB. THE DELAY IN FINISHING THE WORK WAS WEATHER. THIS JOB IS ON A HILL WITH VERY NARROW ACCESS, NO WAY TO GET THIS JOB DONE IN A WET CONDITION. THERE WAS ALWAYS A SUPERVISOR ON THE JOB, 100% OF THE TIME. THE MEMBER DID NOT HAVE TO SUPERVISE THE CREW, HE MAY HAVE TOLD THEM THE LIMITS OF YOUR YARD. HE MAY HAVE ASKED FOR A BOULDER TO BE MOVED. HE DID NOT SUPERVISE THE PROJECT. LAWNS R US DID NOT LIE ABOUT ANYTHING. WE ONLY WAITED TO RESEED FOR THE RAINS TO END, SOIL TO DRY & AFTER 3 WEEKS WE WOULD HAVE SOME GRASS GROWING, THIS WOULD HELP HOLD THE NEW SEED IN PLACE. THIS WHOLE PROCESS WAS EXPLAINED ALMOST DAILY TO THE MEMBERS. WE DID FERTILIZE THE LAWN AT LEAST 3 TIMES AFTER SEEDING. WE ALSO RE SEEDED THE LAWN AT LEAST 2 TIMES. WE DID NOT CHARGE MORE FOR SERVICES. THE ONLY WAY WE COULD GET PAID ON THIS JOB WAS TO GIVE SOME SERVICES AWAY. I CAN PRODUCE A COPY OF THE 2 INVOICES. THE LAST ONE CLEARLY SHOWS WE HAD TO DISCOUNT THE PROJECT $427.50. I HAVE COMPLETE DOCUMENTATION TO BACK UP HOW THIS JOB WENT. THE MEMBERS ARE NICE PEOPLE, WHEN 1ST BIDDING THE JOB, I SHOULD HAVE RECOGNIZED THAT HYDRO SEEDING WAS NOT THE CORRECT PRODUCT FOR THEM. I SHOULD HAVE RECOMMENDED THE MORE EXPENSIVE PRODUCT, SOD. I BELIEVE THIS WOULD HAVE SOLVED MOST OF THE PROBLEMS. MORGAN LLOYD"