A-1 Hauling & Roll-Offs

Dropped off on time but we cannot get them to pick the dumpster up!! We have called multiple times, and the dumpster has been sitting in the driveway for over a week. We run a daycare, and having a dumpster full of junk and rotting food (from the freezer we cleaned out) is a hazard. We are told we are on the priority list for pick up, but it doesn’t seem to matter. Horrible service!

I dealt with Nichole, she was absolutely accommodating. I needed them to leave the dumpster for a few extra days over the weekend to do some last minute clean up and with no hesitation she agreed to do so... I plan to get the next roll off through them as well. Compared to ACE WASTE.. A-1 is almost half the price!

Unbelievably bad customer service. They are always crabby on the phone. Zero follow through.

Didn't drop-off at the time requested. Didn't pick-up at the time requested. Didn't call ahead before dropping off as requested. Didn't confirm via email as requested. Didn't call to confirm my order verbally - I had to call them. I talked to the manager - Denny - 5 days before drop-off, he said "No problem". I called him again the morning of drop-off and he said again "No problem". Called him again two hours later, and was told "He went home sick, we're not going to drop off anytime close to the time he just promised". No explanation, just "Not going to happen". Got a hit on my credit card the day BEFORE drop-off for $519.79. No explanation, no invoice, nothing. Apparently, NO ONE EVER PAYS $395 as advertised, there are ALWAYS additional, unspecified fees and charges that do NOT appear anywhere on their website, even in the fine-print, and are never explained.

They brought a dumpster after I had paid for it. In the middle of the project they came without notifying me and dumped a full dumpster of garbage in the driveway and left with their dumpster. They claimed that is what someone told them to do. A criminal service whose owner hasn't a clue on how to treat customers much less make things right after making mistakes.

A1 was subcontracted to provide a dumpster for the project. After the project was complete, the 2019 winter snow kept anyone from getting a truck to pickup the dumpster. On one of the first spring days (3/20/19), despite road restrictions A1 came and dutifully picked up their dumpster, but left ALL several tons of garbage all over the driveway. Despite having paid $600 for the dumpster they said I had not paid, and that's how they like to treat their customers. Rather than calling me and asking me to show proof of payment, they snuck in while I was at work and with out a call dumped an entire 20 yard dumpster all over the driveway. By far the worst service provider I have ever dealt with. Would highly NOT recommend.

Great! We had a big clean up project. We filled one dumpster. They were out quickly to pick that up and replace it with a second one very quickly. With their help we were able to complete our project in a week. They did great placing the dumpsters just where we needed them in spite of the icy streets.

They delivered a 20 Yard dumpster anyway. They blew me off on the phone and said just fill it half way and they would refund the difference in price. They never refunded the difference. Upon delivery they tilted up the dumpster and dumped paint down the driveway. The paint in the dumpster was not from my job site. They failed to properly wash out the dumpster before delivering it. The owner came out, apologized, and gave me the okay to pressure wash the driveway to remove the paint. He got there promptly. We had a heated discussion about what happened, but when I showed him photos of the dumpster, informed him that his driver already took the dumpster full of paint away and brought a new one, and place it away from the paint, so it could be cleaned up, he took responsibility for his companies action. He gave me the go ahead to clean the driveway, and agreed to pay me to do so. I dealt with this issue from 8 A.M. till 1:45 P.M. I charged them $250.00. I have photos of everything. The driver and owner witnessed it. I did not sign there waiver stating that there not responsible for any damaged to property prior to setting the dumpster or after. I still have not got my refund or been paid for me services.

I used the company twice. The second time was not good, so this is my last time. They were late to pick up the dumpster as they promised. The contact person was not polite and charged me extra fees according to their fuzzy policy. I argued, but the fees were already taken from my credit card. Will not recommend to a friend.

Very little was explained on the phone when rental was set up. When driver arrived he explained the additional costs to my wife. Since we were under a deadline we had to go ahead with the rental. Afterwards when I complained about the lack of communication regarding rates the representative said that the person that set up the original rental should have told us about the additional charges. There was no attempt on their part at reconciliation. I rated the quality as fair because when the dumpster arrived it had not been completely cleaned. There appeared to be some drywall residue left from a previous job. It rained after delivery and the sludge prevented the dumpster from properly draining. In addition I was very clear as to when the dumpster was to be removed from our property as we were closing on the property the following day. This was noted in the contract. I called the day before scheduled removal to confirm. It was still there in the afternoon of pickup day and I called again. Representative stated that I would be put on the asap list and it would absolutely be removed by 6pm. It was still there the next day. I called again and although I had other things to attend to I sat in the driveway until the driver arrived. I thought the driver was very professional which is why I rated them good for professionalism.

Great. easy on time delivery and pick up.

Quick and Easy! They were very quick about getting us a dumpster. I called on a Wednesday and had the dumpster on Friday of the same week. They removed it very quickly as well, which was great because we had an event going on at the house and needed it gone before then. I called on Tuesday for them to pick it up and it was gone early Thursday morning. It worked out perfect.
The customer service was great! Everyone I talked to was very friendly. I called and inquired about dumpster sizes and pricing and they were very helpful and informative. After I reserved a 10 yard dumpster, they called me back before delivery to verify my address, which I thought was very thorough on their part. They dropped the dumpster right where I asked without any damage to the yard. They even checked with me after they arrived with the dumpster to verify they were dropping it exactly where I asked. I'd definitely use them again.

I had never ordered a dumpster before and they were so helpful! The person I talked with was so friendly and nice and I felt like I talked her ear off but she didn't mind at all. I had called other places and they were so short with me, so I knew this was the place I wanted to go with! They dropped it off when they said they would and picked it up a few days after we had scheduled (which the lady in the office told me about, because it takes them 1-4 business days to pick it up, so totally knew it would take a few days!) I had put a few mattresses in there and knew it would be an extra charge (because the lady in the office told me during my order and there was a sticker on their dumpster telling me about it) and sure enough a day after they picked it up I got a call from the office saying that there were mattresses and it would be an additional $75 ($25 per mattress), but again, totally knew about that extra charge because they were very upfront about it. I really appreciated that they told me about that right away and that they gave me that call to confirm that they would be charging me that. They were super friendly, super informative, and if I ever need a dumpster again, I'll totally be going with A-1!

The contact person was very pleasant. She touched all the important points then the drop off and pickup were when she told me.

Went very well was dropped of same day I ordered and was picked up after the 10 day rental period. Friendly staff and drivers were very careful with my driveway. Will use again on my next project.

unknown

I had no idea how to get a dumpster. A1 Hauling was so helpful. They gave me all my answers and were really nice. I met The driver Dan and he opened the door of the dumpster for me and I was surprised that a dumpster could look so clean. I wasn't embarressed of it in my driveway. I will be recommending thus company to my construction worker friends.

The driver did not have the size dumpster immediately available, however he did bring a larger one without delay or extra charge.  He also informed me that to call and it would be picked up without requiring my presence.

unknown

I needed 15 yards dumpster 10/8/2015 for the cleaning barn and called this company. The lady in the company told me, " We have 15 yards dumpster that will be delivered on the day you need."  So, I gave my credit card. On the delibery day, the driver said that it would be delivered between 8 am and 5 pm. We were waiting for the dumpster all day.. I mean ALL DAY!!!  It was 5:20 PM they dropped off... Instead of 15 yards dumpster, he brought 20 yard dumpster and said if we put more than 3/4 of dumpster, they will charge more.

The driver said we had a week to use it and they will pick up 1 week later(Thursday). That's it. Whatever I asked about the dumpster, he said he was just a driver and asked me to call the company.  According to the contract, they should pick up dumpster on next Thursday but I asked to pick up earlier than one week.  They refused to pick up.  One week later, they still did not pick it up  and I called the company to pick it up before our weekend service as the contract said.  But she said they would not pick up on Friday because I callled late on Thursday, no schedule on Friday and they closed during weekends.  She told me they would pick up Monday or Tuesday.... I explained that we had a short parking lot during our weekends service...The lady alway hung up the phone if I made some complains.... but they finally pick it up on Wednesday... almost 2 wks later since I ordered. Plus, they charge me extra $150 on top of basic price for 15 yard ($350), even though we did not fill up the dumpster.

No good customer care at all. I was not happy from the begining to end with his company... I WILL NOT USE A-1 Hauling & Roll offs or All City Container Inc. and will never recommend this company nor deal with them.

We had them here from October until the first week of December. There were no issues with them.