WINDOW TREATMENTS PILLOWS & MORE

BARB PROVIDED GOOD DIRECTION AND ADVICE AS TO STYLE AND FEATURES THAT WOULD ENHANCE OUTCOME. SHE WAS VERY POLITE THROUGHOUT THE ENTIRE PROJECT BUT WAS UNRELIABLE ABOUT RETURNING PHONE CALLS AND NO-SHOWED FOR ONE OF THE SCHEDULED VISITS. HER DOWNFALL WAS BEING DISORGANIZED WHICH A PLANNER WOULD PREVENT. SHE LOST MEASUREMENTS AND HAD TO REMEASURE AND APPARENTLY DIDN'T WRITE DOWN MESSAGES OR APPT TIMES. IT EVEN TOOK HER 2 MONTHS TO CASH HER CHECK. DESPITE THESE AGGRAVATIONS HER WORK WAS IMPECCABLE. THE 3 SWAGS FOR THE BAY WINDOW HUNG UNEVENLY AND SHE OFFERED TO FIX THEM FOR AN ADDITIONAL PRICE. I LATER CALLED HER TO SAY I DIDN'T WANT TO SPEND THE ADDITIONAL $ BUT SHE DIDN'T OFFER TO FIX THEM FOR FREE WHICH I THOUGHT SHE SHOULD. I ASKED HER TO RETURN THE SWAGS WHICH SHE DID. EVEN WITHOUT THE SWAG IN ONE ROOM IT LOOKS GREAT AND I WILL USE THE MATERIAL FOR PILLOWS. BARB IS NEW IN THE BUSINESS SO HAS ALOT TO LEARN ABOUT CUSTOMER SERVICE BUT SHE DEFINITELY HAS POTENTIAL.