GENE'S DISPOSAL SERVICE

Terrible office service. Obstinate people. If you have a choice, don't choose Gene's. I made 10+ phone calls over a four month period to sort out billing issues. They never called me back after my first voice message to correct my bill (prior to service beginning). I asked them to call me if they needed anything. The next month I got a late notice and late fee. They refused to believe me when I said I called and left a message and did not subscribe to an extra service. The City of St Paul sent Gene's notices to call me but they didn't call. I received an incorrect bill for the following quarter with an extra service charge. They refused to believe the charge was invalid and would not take off the extra charge. They sent another bill, not taking off the extra charge, and that bill was not the right invoice template. I called multiple times during business hours and got no answer. Finally, today, over four months later, I gave up. They answered their phone. I paid all the extra charges and fees. I have no choice because they are my hauler through the City of St. Paul, but if you have a choice, beware! They will defend themselves to the end, and you will lose!

Timely service, no hassle exchange of receptacle size from what the previous owner was using.

Fine. They always collected extra items without issue.

great, customer service was great as well

unknown