Practical Systems Heating & Air Conditioning

Awful - worth suing them over: - The technician was supposed to arrive around 3 PM, but showed up at 8 PM. - He identified the issue to be a faulty thermostat. He asked for over $300 to replace with a new thermostat (the market price of the thermostat was <$50). It was literally a 10 minute job at that point. - We had used a coupon on Angie's List for trip charge and diagnosis for $90. He agreed to charge us that amount, and send us the invoice the following day. - He charged us $170 and did not send an invoice. - Here's the kicker - before he left, he removed a 8' section of one of the wires between the thermostat and the furnace board. So, when we replace the thermostat ourselves, it did not work. Eventually, we had to get another professional to come out and figure out the issue. - If we had time, we would sue them!

My air conditioning went out on one of the hottest days of the year.  I called many businesses and they were booking atlas one week out.  Practical Systems returned my call within an hour and came at 8:00 a.m the following morning (a Sunday!).  I was so grateful.

I had some questions and they came out. They were out within a few hours and reassured me that things were alright.

Troy came out one day to see what he would be removing in terms of the old heater and to take a look at the new unit that would eventually be installed. (the online site had sent us a propane heater instead of natural gas but they were the same dimensions). On December 28 we finally received the correct natural gas heater so I called Troy to inquire about an installation date. He called back about an hour later and said they could come the next day. They removed the old heater and installed the new one in a couple of hours. They also offered to fabricate a galvanized metal box to cover the existing piping (the old heater had a large enough cover to hide all of that). John came back on Friday the 30th to install the galvanized box. We were very pleased at the quick responsiveness of Practical Systems in getting us heat before the cold snap!

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The originally installed fireplace was nicely done. My concerns are with the other fireplace that I called about later. They came to fix it once but I had ongoing problems. They charged additionally for coming out a second time to diagnose that it was a vent problem. The person who came to service was friendly and nice but the company rep was not good at returning calls or discussing problems. I finally paid half of the $199 price for second visit. I then called a second company to get this fireplace fixed and they said the logs had not been placed in correctly so the problem was from that creating poor air flow. It is working for now so I think the venting was an incorrect diagnosis.