MON-RAY INC

It has been and continues to be the worst experience EVER! The windows were ordered 9/30/16 and the project is still not completed! Not one apology or offer of any compensation for all of the hassles we've encountered!! Absolutely the worst customer service we have ever encountered!!!

Work was done expertly and quickly. The Glasswalls were installed on a separate day from the storms as this involved a large number of windows overall. One window was incorrectly measured and they immediately took ownership and the correct replacement was re-installed. Their product is high quality and has performed well since the install. They are more expensive than standard products in this space; but this was worth it for our need.

Greg came to do the quote and he was friendly and knowledgeable.  As you might know, there are many door options out there.  Luckily we had already chosen the manufacturer and the style of door we wanted.  We wanted it to match the style of door the MAC had put in for the airport noise abatement. Mon-Ray was involved in that project as well so they knew exactly how how to match our existing products on our house.
There was 4 week lead time for the custom door and 4-6 week lead time for the custom storm door.  I think ultimately in the end it was about 6 weeks before they came to install (the door has to go to the paint / stain guys after it arrived so it could get finished).
The installer showed up exactly when expected (actually 15 minutes early) and spent the entire day (8 hours).  I've installed interior doors myself and they are tricky -- external doors even more so.  The installer did a great job expect the door is a bit tight to close. It has to do with the weather stripping being so new,  however I'm not worried -- that will loosen with age.
Everything was cleaned up and hauled away.  I joked with the installer about the saw dust in the grass from the installation of the trim... like anyone is going to vacuum that up.

The sales agent promised things the company could not do.(1 window and the original windows that were over 100 years old I was promised would be much less breezy once reconditioned)  I was left explaining to the window measurer then to the contractors then to Greg Murtha what each promised along the way that eventually went back to the sales agent promises.  The contractors themselves were very easy to work with and were in the same boat I was in ( sale agent promising and not communicating to next in line ie: caulking around windows, 1 window in discussion on 3rd floor).  The contractors were friendly and clean very easy to work with.  They did leave me concerned when I had to go around after they reconditioned windows and let them know which ones were still breezy.  I felt as professionals they should have pointed that out along with a plan to correct. Most windows in the house were replaced in the 90's except the living, dining and upstairs hallway.  They eventually had to get thicker weather stripping and spent more time on the job then estimated.  I would get random calls from the billing department and Greg regarding payment I would respond saying I thought you were going to talk to the contractors they took pictures and would re explain my concern of the damaged windows and the 1 that was not being fixed. I had to re meet with the window measure again only to find out the window that "technically was not in the contract" could not be fixed (but was promised it could be)  After numerous calls and frustration later it came down to the window in question was not "officially" written in the contract therefore they would not reimburse me for anything (even thought eh sales, window measure each said no problem just explain it to the contractors when they get here) The 3 dining room windows had the wood damaged (very upset since I was very specific with my concerns)  The reasoning being (from contractors )the galvanized steel was hard to remove - although there were other windows that had it on and not damaged.  In the end after numerous emails and phone calls I am being reimbursed for the 3 dining room windows that can not be fixed and not being reimbursed for the 1 that was "not officially" appearing in the contract.  Lesson learned and something to pass forward - no matter how convincing the sales person, window measure or the "words" the company shares...GET IT ALL IN WRITTING ON THE CONTRACT and learn from my mistake.  I was very fair and nice and stated simple facts when discussing with Greg Murtha.  I understand the loss the company may have took on the house however I was not given what was promised.  The sales person no longer works there so maybe that added to the frustration and confusion as well.  I do understand from the company side since it is not written in the contract they will not reimburse, they did not see it from the customer side of the promise of the sales person (and other personal)  which lead to confusion.  I will be looking to replace storms and was excited to work with this company and will now rethink this company when replacing storms.  No matter how they respond to my comments they can not argue the point I was fair, flexible and understanding (to a point) with the mistakes of the company.

First of all, Mon-Ray did an excellent job of diagnosing an existing concern with one of the patio doors.  They even brought out a specialist at no extra cost to help with the diagnosis.
Their measuring and installation staff were punctual, and did a very good job.
So far, everything is working very well.

They did a good job.  Timing was a bit dicey in that we needed to get it all done by 12/31/10 in order to qualify for a tax credit.  They had plenty of time.  The order was placed in October, but the actual install wasn't until the last day or two of December.  It was hard to get status reports.  Not much followup.

c=We probably did not have the same start to finish process as most people because the work was performed through the MAC noise abatement program which was coordinated by a general contractor.

Mon-Ray came and measured based off our scope of work that was generated. They called a few days before they came to install (after our other window work was finished) and did a great job.

We really like there flush mounted storm windows over non-flush mounted. Of course, the flush mounted are more expensive option but worth it.  The storm windows are a quality product especially over the cheap stuff you can get at home improvement stores.  Everything fits well - especially considering we have 1923 house and none of our window opening are standard or quite true.

Very responsive to initial inquiry. Sales person made good and appropriate suggestions. Wrote the bid up on the first visit. A hand written bid is all I received. I would like to have had a more detailed and more legible bid. After measuring there was a question about a type of storm window specified which had to be changed and resulted in a small additional charge. The communication could have been better. The installation come several weeks after I had understood it might. But there was no firm promise date. The actual installation went quickly and smoothly, but took a day longer than they had indicated. One storm window was miss-manufactured and needs to be replaced. The paper work at the end of the process was good and the company helped in providing documents I would need to apply for a local government rebate.

The airport contracted them to do the work. The job was fine. I wasn't here when they came and they put the storm windows on; they were invisible. The design is kind of lame.

It didn't go too well. They had 3 different people come out: an estimator, one that measured, and then another to install. The person that measured everything didn't do his work correctly and in turn messed things up for the installer. It caused some unnecessary problems, but they did adjust the price at the end for the inconvenience. But not something that was fun to deal with...

They arrived on time and even though it was a very cold day (below zero), continued to work without a break until the job was finished, which took approximately 5 hours. The day after the installation, I noticed a draft on one side of the door and a service person from Mon Ray did some adjustments and additional caulking to eliminate the problem. He was very helpful and friendly, as were all of the employees with whom I had contact, including the office personnel.

I thought it was a good price. I had a good interaction with them. They were very professional. They were also very timely. They can make windows that fit just about any situation. They didn't make it seem like they had problems with any of the windows. I was very pleased with them.

I was very satisfied with the work; it worked out very well. The installation went well and everything looks good now. They cleaned up afterwards. They were on time. They did minimal damage to the plants underneath the windows. I paid $4800 altogether. They were responsive through out the initial stage, but it took them three months to get the windows. I will use them again in the future.

Very prompt. They did exactly what they said they were going to do. Good quailty.

Jim, who did the estimate, was great, but the quality of work was less than expected. To get to the rope/pulley mechanism they have to take off the trim; much of it was damaged in the process and all of it will have to be repainted, with some expert putty work and sanding as well. I know some damage is bound to occur, but this was too much. They may have done the work too fast. The windows do work well, and the work was done on time and within the estimate, but I'll now have to incur even more cost to bring the windows back to a clean, finished appearance.

Jim was a little pushy about having them do the work, but he was pretty nice about it. I am very satisfied with the windows as a product but disappointed in the performance/clean up. When I arrived home after the windows were installed, my deck was banged up, screws were left all over in the dirt outside and worst of all there was no clean up of the paint chips on the exterior or interior. My home was built in 1934 and the paint on the old windows and frames probably contained lead paint, which was left in my yard and on my porch. I have kids as neighbors on one side and I also own a dog.

They installed the storms first and boy, did it make a huge difference in how much cold air and noise comes into our home. We live in an area with lots of airplane noise and the storms alone help reduce the noise a lot. A couple months later they came to recondition the windows. We considered having our windows replaced and found the cost would be almost 3 times more, and we wouldn't get to have the true divided windows. Since our sashes were in good condition, reconditioning was a great option for us. They just cut the edges of your windows so that they work with the jam liners. You may have to touch up some paint in a few places from where the cuts are made, but they warn you about that in advance. They were clean and came on the days scheduled. Only complaint is they took a while to get on schedule. We didn't need to be home to have the storms installed since it was all outside. Now I can easily clean the outside of our 2nd floor windows without risking my life on a ladder!

After a bad experience and almost having A competitor put in all new windows and finding out that this would not help our noise problem I contacted MonRay. Greg Murtha came out and gave me the quote etc. We decided to go with the reconditioning etc. as the windows were in good shape i.e. wood etc. and replace glass with a high quality soundproof type as they use for the insulation projects near the airport. I called Monray because they do so much of this type of work. Work was done efficiently, cleaned up nicely and everything worked out fine. Very nice company to work with. Had a few things needing adjustment over the years (this was done 4 years ago) and they still some out and take care of it. Highly recommend Monray Windows.

unknown

MON-RAY WAS WONDERFUL TO WORK WITH. EVERYONE WAS VERY RESPONSIVE, PLEASANT AND PROFESSIONAL. THE JOB ONLY TOOK THEM HALF A DAY, AND WHEN THEY FORGOT TO SCHEDULE SOMEONE FOR ONE OF THE REPAIRS, THEY STILL GOT SOMEONE TO OUR HOUSE AND THE JOB DONE IN THE SAME DAY. I HIGHLY RECOMMEND THEM.

EVERY STEP WAS WELL MANAGED, WITH A HIGH COMMITMENT TO QUALITY AND CUSTOMER SATISFACTION.