J C PENNEY CUSTOM DECORATING

After a one week wait for a call back, the initial visit went fine, and the ordering process was very easy. Installers could have done better on the clean up. There were lots of stray screws on the floor. I also had one slat that was malformed. They look great all in all however, and seem to fit well.

The manager finally called to tell me they were discontinued. He apologized and said they would take care of it as soon as possible. 3 weeks later they were finally ready for the install. When the installer came he said they made them wrong and the colors were wrong, nothing matched. Nobody was answering my calls when I called the workroom. No one called back. I finally talked to someone and we scheduled them to come out again to reinstall the valances. I noticed the drapes didn't match at that time. He was going to report the problem. Over a month later I still hadn't gotten a call back about it. There were issues with the local workroom. Unmatching valances, different dye lots, poor customer service, often didn't return phone calls. Didn't place order when they were supposed and didn't notify me when the product was discontinued. Blatant defects in products. There were broken promises about refunds.

WE ENDED UP ESSENTIALLY PICKING FABRIC OURSELVES. WHAT'S THE POINT OF USING A CONSULTANT IF WE DO IT OURSELVES?

NANCY WAS VERY PLEASANT & POLITE AND GAVE US GOOD ADVICE AS TO WHAT WINDOW TREATMENTS TO USE. WHEN ONE OF THE INSTALLERS MADE A MISTAKE, THEY FIXED IT TO OUR SATISFACTION AND WHEN WE WERE UNHAPPY WITH ONE OF THE BLINDS, NANCY AGREED TO HAVE IT REPLACED.