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Custom Pools Inc
Founded 1967 • With Angi since May 2002
Business Details
Phone Number
Address
8960 Excelsior Blvd
Hopkins, MN 55343
Description
Family-owned Custom Pools, Inc. was one of just nine spa and pool dealers nationwide inducted into the inaugural AQUA 100 Hall of Fame in 1996 based on Custom Pools' making the top 100 list for five or more consecutive years. AQUA, the business magazine for spa and pool professionals, recognized Custom Pools as one of the top dealers in the industry and honored us for consistently maintaining superior customer service, product knowledge, store design, quality craftsmanship and professional promotion
Verified Reviews
A few reviews for this pro...
DAVID A.
07/12/2019
Marty B.
05/06/2018
Custom Pools did a great job. A very enjoyable process from the start to finish and great friendly service since for pool maintenance. Custom Pools helped connect me with a great patio paver / landscape company that worked directly with me and Custom Pools to ensure a great end result. Custom Pools helped to make sure that I got exactly what I wanted and guided me through the process. I could not be happier with the quality of the pool, equipment and service.
Description of Work
Installation of in-ground pool in back yard
Category
pool cleaners
Karen L.
07/22/2016
unknown
Description of Work
We have turned to Custom Pools for all our pool needs for over 30 years. This spring they came out to install a new vinyl liner. They did a beautiful and professional job. They were swift and attentive, and the liner went in perfectly, taught and straight, no wrinkles. They worked hard to be sure the substrate was smooth before installing the liner. We also refurbished the steps, slide, and the coping, and Custom Pools helped put us in touch with good people for those tasks, coordinating well with all involved. They were concerned about our old diving board and recommended we get a new one. They were right! Installing a new one shortly after the liner went in, we could see how rotted the board had become inside at the bolts. Custom Pools is always professional, personable, and high quality. They take pride in the work they do and want the best for their customers, and that shows in everything they do.
Category
pool cleaners
Kathryn L.
12/24/2015
Brent H.
10/21/2014
Steven L.
07/29/2013
SUSAN W.
05/16/2013
Custom Pools Inc. do exceptional work taking care of our pool. They do a phenomenal job of remembering things that need to be done and taken care of. If we have problems, they are right on top of it. They're very accommodating with their time and their services. We really like that. We had a problem with our liner after they installed our pool. They went back to the manufacturer and had it replaced and fixed, even though the manufacturer would not agree that there were any problems. That was great. We have a problem right now with a leak in the pipping and they're handling that and coordinating all the people necessary to come and take care of the concrete around the pool and fix the leak and put the concrete back. They are making sure the schedule is convenient for us, too. They do a very nice job.
Description of Work
They put in our pool and also service it regularly.
Category
pool cleaners, swimming pools
jane M.
03/04/2013
The whole family at Custom gets involved in the pool process. Don't let Ginny scare you, she just sounds grumpy but is really a lamb and really know her stuff! Last year I was unable to do the day-to-day maintenance and had to hire a pool service company. Unfortunately, Custom Pools does not do the weekly stuff, so I saw very little of them last year since the service company took care of all the chemicals and the repairs. I will probably use the service company again this year since I got spoiled, but it's very expensive.
Description of Work
I have used Custom Pools for the last 25 years since they first installed our pool. They are a well-run family business, always helpful and knowledgable. They have repaired all equipment and helped find people for redoing landscaping and decking over the years.
Category
pool cleaners
Ben D.
03/23/2012
It went very well. We've continued to use this company for 5 or 6 years. This is our second house with a pool. They do a good job, we've never had any issues, and their prices are competitive.
Description of Work
They come out to open and close the pool in spring and fall, and they do maintenance as well. This last year they put in a pool heater for us.
Category
pool cleaners, swimming pools
ROBERT H.
10/19/2011
I had got bids from several other firms, but selected Custom based on factors including responsiveness and price. Ginny is one of a kind. She knows the business inside and out. Incredibly responsive and she's going to do what she says. I'd recommend giving strong consideration to Custom on major pool projects. The pool project was taking place at the same time as other projects and it was well coordinated. Custom came out early this year (the project was done a year ago) to resolve a small issue - essentially standing behind what they had done.
Description of Work
Custom Pool replaced my pool liner.
Category
pool cleaners, swimming pools
SUSAN W.
06/15/2011
We also use them for any questions we have on the pool during the year. They have excellent customer service and they really track and remember specific issues about our pool like things we might be trying to do or monitoring things we are doing. They are very proactive in following up to see how things are going and that type of thing.
Description of Work
We use Custom Pools to come at the beginning of the year and the end of the year to service the pool.
Category
pool cleaners
PAUL A.
08/27/2010
Guys who do the actual service work were quite good and professional on most occasions. Personnel at front desk can be unprofessional and moody. On a positive note, they are open to addressing guest service issues.
Description of Work
Annual opening and closing. Pool chemicals and equipment. Source for pool maintenance issues.
Category
pool cleaners
Service Provider Response
I want to thank the member posting comments, here is the letter that owner sent after the incident, date of letter June 17,2010. Dear "Members Name" Custom Pools has sent under separate cover the receipts for the reimbursement of the cost for the opening of the pool and the pd receipt for merchandise picked up on June 16, 2010. I am sending this note to apologize to you for being frustrated with the motor situation and my inability to communicate the installation process of a motor. I have not done one for quite some time in the field. So I apologize to you, I could have told you I did not know and left it at that, instead of being frustrated and angry. I will not intervene again and allow the counter staff to help you with your needs for the pool and that will be a better situation. Again I apologize for offending you. Any questions please call Sincerely: Ginny Mulvaney Custom Pools, Inc.Cheryl S.
08/06/2010
A very easy experience because everyone involved knew what they were doing and explained everything as they went along.
Description of Work
Replaced pool liner, pool heater, pool filter, repaired pool lights. Added chlorinator and arranged for the entire project to be finished by the date of my daughter's high school graduation party.
Category
pool cleaners, swimming pools
SUSAN V.
10/17/2008
I received a specific date that they would close the pool and I asked to be put on their waiting list for earlier. They called me a week early and gave me over 24 hours notice for when they would be out to close the pool. They showed up and performed the services efficiently and cleanly.
Description of Work
Annually, they close and open our pool.
Category
pool cleaners
Kendall S.
10/02/2008
Overall went fine. Pool options and quality offered were good. Price was competitive. Salesman was mildly abrasive. Decided on a different pool company due to friends recommendations and price.
Description of Work
Provided estimate for in-ground pool installation.
Category
pool cleaners, swimming pools
RENEE C.
07/30/2008
I worked directly with Ginny, who is one of the owners, but all of her staff is great. The worker also re-piped the duct work and did a good job. They also do free water analysis for your pool, and I consider them very reputable. I would certainly recommend this company.
Description of Work
They drained the swimming pool and put in a new liner.
Category
pool cleaners, swimming pools
Michael A.
10/11/2007
When my booster pump for my pool's vacuum sweeper quit working, I gave Custom Pools a call to take a look. They were able to determine that the pump was working satisfactorily, but the electrical switch was not working. After suggesting I contact an electrical, I was amazed when they didn't charge for the visit. They ensured my loyalty!
Description of Work
Evaluated a pool booster pump.
Category
pool cleaners
michael B.
06/16/2006
Although honest, I had little confidence in their ability to properly diagnose and fix a problem (nor do they score high marks on customer relations).
Description of Work
We used them over the last two years for a variety of issues. Our complaint is that we had to call them for several visits for the same issue. Frustrated, we finally had two different companies examine the situation, and they both concluded that the work was never performed properly, which was why we kept having the same problem (which caused me to spend countless hours trying to keep the pool going).
Category
pool cleaners
SUSAN & PATRICK R.
07/29/2005
PAUL L.
09/13/2003
THE FOLKS AT CUSTOM WERE VERY ACCOMMODATING AND A DELIGHT TO WORK WITH. WE WILL DEFINITELY DO BUSINESS WITH THEM AGAIN. THE BULLFROG SPAS SOLD AT CUSTOM ARE HIGH-QUALITY AND, BASED ON OUR EXPERIENCE, WORTH THE EXTRA PRICE PAID OVER THE CHEAP MODELS. BOTH THE INDEPENDENT SPA SERVICE FOLKS THAT WORKED ON OUR OLD SPA AND THE ELECTRICIANS THAT HOOKED UP OUR NEW ONE AGREE THAT THE BULLFROG SPAS SOLD AT CUSTOM ARE AMONG THE VERY BEST AVAILABLE. ALSO, STAY AWAY FROM CAL SPAS! TIP: AT THE END OF THE YEAR, WHEN THE NEW MODELS ARE AVAILABLE, CUSTOM WILL SELL THEIR EXISTING SHOWROOM FLOOR MODELS AT SIGNIFICANT SAVINGS.
Description of Work
WE PURCHASED A NEW, BULLFROG SPA FROM CUSTOM POOLS, INC. THIS WAS A SHOWROOM FLOOR MODEL. THEY INSTALLED THE UNIT AND HELPED COORDINATE THE ARRANGEMENTS TO HAVE THE ELECTRICIANS FINISH THE HOOKUP.
Category
pool cleaners, swimming pools
TATE P.
07/22/2003
RATE THEM HIGHEST OF CONTRACTORS WE HAVE WORKED WITH OVER SEVERAL YEARS. FAMILY-OWNED BUSINESS FOR MANY YEARS, AND ALL STAFF ARE COMMITTED TO QUALITY WORK. THEY WEREN'T THE LOWEST BID, BUT DEFINITELY BEST VALUE.
Description of Work
FIXED AN OLDER POOL THAT HAD BEEN INSTALLED INCORRECTLY. SPOKE TO SEVERAL POOL COMPANIES ABOUT RE-LEVELING POOL - ALL SAID THEY COULD DO IT, BUT CUSTOM KNEW WHAT WAS WRONG AND HOW TO FIX IT. CHECKED SEVERAL REFERENCES - ALL GREAT. THEY DID A FANTASTIC JOB - LEVELED POOL, RESURFACED BOTTOM, NEW LINER, NEW PIPING,ETC. VERY KNOWLEDGEABLE, ALWAYS ON TIME, COURTEOUS STAFF, AND HAD 100% CONFIDENCE IN THEIR WORK. HIGHLY RECOMMENDED!!!
Category
pool cleaners, swimming pools
Chris H.
06/27/2002
TERRY P.
05/29/2002
THE DEMEANOR OF THE STAFF IS INVARIABLY MOROSE AND SULLEN. THEY ARE CONSISTENTLY DESTITUTE OF MANNERS. THEY ARE PERFIDIOUS, HAUGHTY, DISDAINFUL, SLOTHFUL AND INHOSPITABLE.
Description of Work
--BUILT NEW POOL. --OPENED AND CLOSED POOL --I PURCHASED ALL CHEMICALS AND SUPPLIES FROM THEM
Category
pool cleaners, swimming pools
Licensing
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
MasterCard, American Express, Discover, Check, Visa
Senior Discount
no
Warranties
Yes
Services Offered
Pool-installation, service & chemicals.
Services Not Offered
Ask for details
Frequently Asked Questions & Answers about Custom Pools Inc
How is Custom Pools Inc overall rated?
Custom Pools Inc is currently rated 4.7 overall out of 5.
What days are Custom Pools Inc open?
Custom Pools Inc is open:
Sunday: 12:00 PM - 5:00 PM
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 5:00 PM
What payment options does Custom Pools Inc provide
Custom Pools Inc accepts the following forms of payment: MasterCard, American Express, Discover, Check, Visa
Does Custom Pools Inc offer free estimates?
Yes, Custom Pools Inc offers free project estimates.
Does Custom Pools Inc offer eco-friendly accreditations?
Yes, Custom Pools Inc offers eco-friendly accreditations.
Does Custom Pools Inc offer a senior discount?
No, Custom Pools Inc does not offer a senior discount.
Are warranties offered by Custom Pools Inc?
Yes, Custom Pools Inc offers warranties.
What services does Custom Pools Inc offer?
Custom Pools Inc offers the following services: Pool-installation, service & chemicals.