Our three large cotton rugs were picked up by Pace Pro on Thursday, July 10th, 2025. Prior to scheduling the pickup, Kris told my wife that he would be able to clean them and have them returned to our home in one week. That week came and went. Eventually, my wife called and texted Kris to find out when the new expected completion date was. He read several of her messages without responding. When he did finally respond, he stated that he had torn a ligament in his back and was unable to work on our rugs. That's an unfortunate circumstance, and we were understanding that things may take a little longer. However, by July 31st, we had still not heard any update on our rugs. At this point our rugs had been gone for 3 weeks. I called, but there was no answer, so I left a message. On August 4th, Kris called back in the morning, but I missed his call. He left a message reiterating that he had hurt his back, and he stated that his back was feeling better and he expected he would be able to get the rugs cleaned by the end of the week. That week came and went. I called twice on August 12th, but he did not answer. I called again on August 13th, and still no answer. When I tried again on August 19th, I received no answer, and my calls are forwarded directly to voicemail. August 21st, I called, and it went straight to voicemail, so I sent an email asking for the prompt return of our rugs. I have still not had a response to that email. I am leaving this review as a last resort. We just want our rugs back. This is the worst service we've ever received from any home service company. Even if somebody is injured, the total lack of communication is completely unacceptable and unprofessional. Are our rugs lost? Have they been damaged? Have you stolen them? Please just answer us, so we can move on from this ordeal.