On Demand Professional Multi-Services, llc.

I hired this company to clean my residence which they did 3 times. Services were clearly outlined as were my expectations that I would be providing fragrance and chemical free cleaners as well as washable cloths and sponges. The first time in the cleaner used a heavy wood cleaner and I asked directly for it to be used sparingly and only annually or twice annually. I also received an invoice for a much higher rate than our agreed upon rate after the second clean, even though the amount of time spent was the exact same as the previous clean. I had paid in full and received an altered invoice requesting an additional 30%!! Owner clarified, apologized and sent original invoice for amount collected. I gave them another chance, which I now regret. I stayed home the day they cleaned. Not only did they use yet another heavily scented product, but it caused a severe allergic reaction. In addition, none of the tile floors in the kitchen or bathroom were washed. To add insult to injury, they made off with my brand new 3M sponges. More than a little unsettling in light of the fact that this company is in your home. If they'll steal a bunch of sponges while I'm home, what are they doing when I'm not? I requested a full refund which was responded to with insulting and harassing text messages and emails; not only unprofessional but bordering on harassment.