From start to finish, the service we received was hands down amazing. It all started with Eric coming over to our house to give us a quote. Eric is just a genuine guy that is easy to talk to, and he doesn't try to "sell" anything. We discussed the 2 projects that we wanted to have done (finishing our basement and remodeling our laundry room into a mudroom/laundry room combo). Eric said that he could really see the vision of our ideas, and seemed excited about the projects. We wanted to hire him right after he left, but received a few more quotes just to do our due diligence. I will say that Swencraft was very reasonably priced. They were not the lowest bid that we got, but they were the best value - they offered more services and a very high quality finish. We had previously had our master bathroom remodeled with a different contractor, and that project was full of headaches. The lack of communication, extra billings, cheap finishes, etc left a bad taste in our mouths and we were hesitant to hire a contractor that we didn't know personally. However, the reviews were good, and our interactions with Eric had all been positive so we went with our gut, and we are so happy we did. Additional details regarding Swencraft and how they do business are discussed below: Communication: Swencraft exceeded our expectations with keeping us in the loop. We always knew what was going to be worked on in our house that day, and what was going to happen in the coming days. We were informed plenty in advance if there was anything we needed to do to prepare (pick out finishes, etc). During the project we could reach Eric by phone calls, texting and emailing, and his response time was very quick. Any question that we had, or any issue that came up was addressed same day which avoided any possible headaches. Additional fees: There were none - we paid the amount that was in our original bid. We were not up-charged for any service - the high quality was their standard. We did request some additional painting to be done and we paid for that, but that was our request. Again, talk about flexibility. We asked for additional work to be done, and they worked it into their schedule. Timing: Once we booked Swencraft, we were able to fit in their schedule about a month out which gave us time to pack up our basement. We were told it would be a 4 week project, and the project took exactly 4 weeks. Finishing an entire basement and remodeling an existing room is logistically a challenge as they are 2 completely separate projects. Swencraft has obviously been in business long enough as their plan of action was spot on and followed through perfectly. Because we were remodeling our laundry room, we had to go without our washer/dryer for a few days. Swencraft was amazing with asking us when would be a good time to shut down the machines, and then they worked very quickly to have the washer and dryer back up and running in less than a week. They understood that this was our house and did their best to keep it fully functional. Additional contractors: The electrician, plumber, cabinet maker, stone vendor, etc were all exceptional. We got to know each and every person that Swencraft worked with, and we would hire every single one of them for a solo job if needed. Everyone that came in our house was respectful and professional. Swencraft made our ideas come to life. Our basement is beautiful with a bedroom, entertainment room with dimmable rope lighting that gives a theater ambiance, and a bar area that fits in our nook so perfectly. Our laundry room now is more family friendly as we rearranged, created more space and added a mud room bench, coat hooks, etc. to make the space multi-purpose. We are talking about redoing our kitchen and we've already asked Swencraft if they'd be able to help us out with that project as well. You know you found a good contractor when you will consider using them again with no hesitancy. We are very happy with how the final product turned out, and look forward to working with Swencraft again in the future.