Broadway Party & Tent Rental

The tables were wood, very heavy, and beat up on the top. The chairs were OK, but not in great shape. They do tell you ahead of time about the fact that you will need covers for the tables. I called at the last minute and the price was good, so I actually think I got what I paid for. There were two communication issues: 1. I mentioned several times that the person on the phone had entered my address incorrectly but she never fixed it, so the delivery guys were late. 2. I ordered the wrong size covers for some of the tables, so I wasn't able to use the tables - they are too beat up to use uncovered. It was my mistake, but I think that a company with excellent customer service would have noticed, since it's their tables that I'm covering. That would have avoided me being less than satisfied with the whole experience. They refunded the cost of the covers, but not the tables themselves.

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Beginning with my first call to inquire on availability, the staff at Broadway Party and Tent rental was knowledgeable, courtesy, helpful and professional. I needed a tent, tables and chairs for a backyard birthday party. After finding them via Angies, I researched options on their website. I found the organization and details on the website very helpful (photos, dimensions, table layouts, set up requirements) to prepare my selections. I called to adjust my order twice, and they were very willing to do so as the number expected at the party shifted. The party was on a Saturday, and they require delivery and pick up on weekdays, so we needed to plan our availability but it was good to know everything would be in place in advance of the party. The tent required Broadway to install (not all tent rentals do, but this size did) and the delivery/installation fee seemed reasonable to me ($100, and 30 miles from their warehouse). The Thursday morning prior, they called me to request set up that afternoon instead of Friday, as they had a full schedule and wanted to make sure all their deliveries would be completed - I appreciated that, and knowing I would have everything in place before the event. Two staff members arrived at the time we agreed to, and they had a 20x20 tent installed within 30 minutes. The other items were dropped off, instructions provided for a portable air conditioner I added to the order, and they were finished within 45 minutes. On Monday, I called to find out what time they would be by to pick everything up and the same staff came by (I like the continuity) within the first 10 minutes of the 2 hour window they gave us. I scored all A's with the exception of price, as the tent did cost a bit more than I would have expected. All in an extremely positive experience and I would recommend Broadway to anyone who needs party supply rentals. Unrelated, I got the tent to provide shade on a hot July day, and it ended up saving the party as it rained most of the afternoon, and we still had a lovely spot to gather and enjoy the party.

Well. They delivered to a third floor location. Office was very responsive.

They were very courteous and easy to work with. Everything was timely. They dropped everything off and then picked it up promptly.