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CUSTOM FLOOR COVERING

About us

Floor Covering All - Carpet,Vinyl Laminates, Wood@ Tile

Business highlights

50 years of experience

Services we offer

CARPET/PAD, HARDWOOD, LAMINATES, VINYL.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.211 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
55%
4
27%
3
9%
2
0%
1
9%
Showing 1-11 of 11 reviews
Martha M.
Sep 2017
5.0
Yes, I recommend this pro
$1,000
I wanted a light beige low pile carpet for my basement room. I was not picky about design but wanted a low cost. I went to a big box store and found some cheap berber that was course and scratchy. I called Keith Lindquist the owner of Custom Floor. He charges $35 to do a home visit which I thought was well worth saving on shopping time. He does not pressure sale. He found a carpet for me that was the light tan, just what I wanted. It cost only $200 more than the cheap berber I looked at and it was 3x better quality and super soft. The installation was quality and on time. The $35 home visit fee was not charged because I made an order. My cost was also kept low because the existing pad was good enough to use again and the carpet roll was wide enough so that no seam was needed. I also requested no tack strips. Because it is in the basement I wanted to be able to pull it up easily in case of dampness. The big box store would not do an install without tack strips claiming company rules. Keith will do the install however you want.

Lisa K.
May 2017
5.0
Yes, I recommend this pro
$800
The were excellent. Just really the whole experience was flawless. I called them, and they came to the house. I told them what I had wanted, and they came with samples. Picked the carpet, and they ordered. Told me when it would be in, and the installation was on time. The whole experience was positive.

PATRICIA F.
Mar 2016
3.0
$8,500
unknown

Mary B.
Apr 2015
4.0
Yes, I recommend this pro
$7,000
unknown

Debra W.
Aug 2014
5.0
Yes, I recommend this pro
$4,000
I have had carpet replaced many times. This is the first time that furniture was moved prior to and after the carpet was installed. The crew went above the call of duty to help me get a heavy sofa bed moved from one area to another. This was also the best clean up job I have ever had done by a crew. Crew was friendly and knowledgeable. I will definitely use them again for laminate flooring. The new carpeting looks great!!

Gretchen L.
Jun 2014
5.0
Yes, I recommend this pro
$9,000
unknown

Gretchen L.
Jun 2013
4.0
Yes, I recommend this pro
$9,000
Process went very well. Both crews were professional, courteous & timely.\
Flooring was great. Clean up was good. I love my new floors.

MARTA K.
Jun 2006
5.0
Yes, I recommend this pro
$6,800
I received a very reasonable bid from Scott. The bid was lower than a ''brand name'' company. I had thousands of samples to choose my flooring from. Installation was on time and I'm very pleased with the results. I would recommend Custom Flooring to everyone and look forward to using them again.

LON A.
Nov 2004
5.0
Yes, I recommend this pro
$3,000
PRICE REFLECTS THE DINING ROOM AND ENTRY WAY.

DONNA S.
Jun 2004
1.0
$4,650
THIS HAS BEEN A NIGHTMARE. I PAID TOP DOLLAR FOR THIS FLOORING. THE QUALITY AND THE DURABILITY OF THE PRODUCT IS VERY POOR. SCOTT LINDQUIST, OWNER OF CUSTOM FLOOR COVERING, HAS MADE NO EFFORT TO REMEDY THIS SITUATION. THE INSTALLER WAS INEXPERIENCED, AND HE CUT ALL THE PRODUCT IN THE LIVING ROOM DURING INSTALLATION, SO I HAD SAW DUST EVERYWHERE WHEN HE WAS FINISHED. I HAVE CONTACTED OTHER INSTALLERS. ONE CAME OUT AND DID AN INSPECTION, AND IN HIS OPINION, HE FEELS THE ONLY WAY TO CORRECT THIS SITUATION IS TO REMOVE THE CURRENT FLOORING AND INSTALL NEW MATERIALS.
Response from CUSTOM FLOOR COVERING
"Custom Floor Covering has been serving individual homeowners since 1972, we attribute our longevity to our commitment to integrity. We scrutinize the quality of product and service very closely, and our installers are masters in the trade. We did replace stairnosings for this member. We also provided manufacturing inspection of what she thought were cracks in the floor. Three inspections concluded that the hairline cracks were natural characteristics of the hardwood material (they all noted that she had a very hard time even finding the hairline cracks to point out). Since this was not acceptable to the member, we did resurface the area she requested, and gave her a $465 refund for her inconvenience, and she seemed satisfied upon completion. However, she has assured us she will not be satisfied with anything less than a free hardwood floor. We have exhausted every reasonable means available to us, and we are deeply regretful that she is not satisfied."

ROSS G.
May 2004
4.0
Yes, I recommend this pro
$600
THE OWNER DIRECTED ME TO A 3RD PARTY SHOWROOM, WHERE I PICKED OUT THE FLOORING I WANTED. HE CAME ONSITE TO TAKE MEASUREMENTS, AND THEN SCHEDULED ANOTHER GUY TO DO THE ACTUAL INSTALL. THE PRICE WAS PRETTY HIGH, BUT I NEEDED IT ON SHORT NOTICE. CONSIDERING IT ONLY TOOK ABOUT 2 HRS OF LABOR, AND THE MATERIALS WERE NO MORE THAN $150, $600 FOR THE WHOLE JOB WAS A BIT STEEP. I FOUND THE COMPANY THROUGH A SALE FLYER IN OUR MAIL THAT WAS VERY MISLEADING. IT SAID ''FREE INSTALLATION'' ON VINYL FLOORING. AFTER INQUIRING ON THIS, HE SAID THAT ''INSTALLATION'' WAS ONLY A SMALL PART OF THE COST OF LABOR. IN THE END, I DON'T THINK WE EVER RECEIVED ANY DISCOUNT. INSTALLATION WAS DONE QUICKLY AND LOOKED GOOD. BESIDES PRICE, THE ONLY OTHER DISAPPOINTMENT WAS THAT HE DIDN'T FOLLOW UP AFTER THE JOB TO MAKE SURE WE WERE SATISFIED. WE HAD TO PAY WITH CREDIT CARD BEFORE THE WORK WAS PERFORMED, SO I GUESS HE DIDN'T FEEL LIKE THERE WAS ANY INCENTIVE TO FOLLOW UP.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

CUSTOM FLOOR COVERING is currently rated 4.2 overall out of 5.

CUSTOM FLOOR COVERING accepts the following forms of payment: CreditCard

Yes, CUSTOM FLOOR COVERING offers free project estimates.

No, CUSTOM FLOOR COVERING does not offer eco-friendly accreditations.

No, CUSTOM FLOOR COVERING does not offer a senior discount.

No, CUSTOM FLOOR COVERING does not offer emergency services.

No, CUSTOM FLOOR COVERING does not offer warranties.