I liked Steve from the moment I met him, when he came out to give us a written estimate on the spot (competitors went back to the office to generate them for us). He's a friendly and knowledgeable guy, and not at all tongue-tied nor in any way pushy. His experience showed in the way he answered all our questions, and also put us at ease about getting settlement from the company who manufactured the defective shingles that prompted us to undertake this project. He readily gave me input on the color choices as I was considering the "samples" brochure he gave us, looking at each swatch and trying to imagine what it would be like on my house. (The colors always work up lighter, he pointed out, stating the lightest ones look very light, almost white, when they are installed.) To further assist us, after we selected Bormann Brothers, they gave us three addresses of homes with the light, medium, and dark gray shingles installed, so that we could see them for ourselves. We were also assured of exactly when he needed our decision by, and I thought it was absurdly close to the day they did the work :-) ... we had until a day or two before they arrived. When we had the estimate done in early April, we were told the roof could be done before the end of the month--a company booked with work is a good sign, we felt! We got a few other estimates before we made our decision, and during that time Bormann Bros. scheduled more work, so our day fell into very early May. About a week before, Steve let us know that because of the rainy (and snowy!) weather, our job was pushed back one day. We appreciated this consideration and the timeliness of the helpful communication (allowed me to plan appropriately at work, so that I could be home to see all this). They said they'd be to our house at 7 AM, and were prompt. They were off the roof and gone by 11:30 AM, leaving us pleasantly surprised at the speed and efficiency with which the work was done. A crew of about a dozen showed up, with one and sometimes two of the brothers on-site, on the roof. I was impressed, and pleased, by the way they used plywood sheets and tarps to cover and protect the plants and shrubs around the house as well as my garage doors. I was thrilled they use their own trailer to haul away the trash, rather than me stressing over a large dumpster in front of the house. Like other reviewers have mentioned, I was also impressed by the thoroughness of their cleanup, and it seems like maybe half a dozen of the crew was scouting my lawn picking up every little shred and nail. Shingles were conveniently delivered straight to the roof by a boom-arm on the large delivery truck. Color-coordinated vents were provided. I learned that winter weather in Minnesota is harsh on the roof board around the bathroom vents, and that the prior roofing job was responsible for the other, soggy, mildewed board that was found. These two small replacement patches were thrown in at no extra charge (to my delight). I was pleased we did not have to pay any money in advance, and I was happy to write a check and hand it to Steve before he drove away. I was in no way disappointed with any aspect of this experience -- even had perfect weather they day the work was done :-) To top it off, I didn't expect the compliment Steve paid: that WE were a pleasure to work with. Deciding factors for me, contributing to my decision to work with Bormann Brothers; the things I felt stood out from the other companies we got visits and estimates from: - They used a trailer not a dumpster. - Steve promised they'd take care of working with the other company, such that my husband and I expect only to get a settlement letter in the mail for the defective shingles installed when the house was built 12 years ago... no hassles, or figuring out how to mail crumbling shingles back to the manufacturer! - They gave us "color swatches" - The 50-year GAF warranty we got was not an add-on charge when it was presented to us (unlike an Owens-Corning warranty that was being offered to us for an extra fee by a competitor). - I just LIKED our interactions with Steve