Mangold Horticulture

I followed Justin Mangold from when he worked for a different company to his new startup company, Mangold Horticulture, because he used to care deeply about the quality of the work and customer service. I watched his company struggle with growing pains. He has had trouble with employee turnover and there have been numerous issues with the work performed. I complained about those quality issues as well as the bad attitudes of a couple of their employees and now in April 2019 after 2 years of doing business with him I received an e-mail with a 26% price increase for the 2019 summer lawn care. When I called to ask why I was told that I am a nuisance customer because of the issues I reported and the extra time it takes to do a good job. As a senior citizen recovering from major surgery and living on social security, I can not afford a $452 increase for poor quality lawn care. I was forced to fire them. Based on my experiences with Justin, from before he started his own company, I expected consistently good quality work and fair pricing. All I wanted was a clean evenly cut lawn with good fertilization and weed control, some minor landscaping, and reliable snow plowing. Justin has been unable to provide that. Here is a list of the issues I have had from 2017 to 2019: -On occasion they have failed to mow the entire width of my yard, they have left patches of standing grass throughout the yard, they trimmed edges down to the dirt killing the grass, they mowed over and left debris in the yard, they failed to provide all the contracted fertilization and weed control applications, the weed control products were ineffective, and they failed to complete 15 feet of the last landscaping project. They also plastered the side of my truck with grass clippings several times and there is no legitimate excuse for that. On one particular day a worker pushed a few 2 and 3 foot long fallen branches out of his way as he mowed and left them there. When I asked him to remove them, he got hostile and told me were to go. Our agreement called for a smaller walk-behind mower in my backyard because of the soft ground and on occasion I found them using the big heavy riding mowers that leave ruts. In addition, they consistently failed to plow the driveway full width by 1 to 3 feet each side. On one occasion they plowed into the middle of my yard after I had complained. They also occasionally plowed 4-10 hours before the end of the snow storm and then expected a second payment to come back and finish the job on the same day.

Excellent price and quick service. Nathan and team are great - my lawn has never looked better.

Came out after each snowstorm when over 1 " of snow fell. During the last snowstorm this winter, they came out twice. The only reason I rated them a 4 on work quality was the large snow bank at the end of my driveway. Next year I will have them plow to 110 feet rather the 100.

Came out after it stopped snowing, good job at cleaning my 100 ft driveway. even shoveled around the cars and up to the back stairs.

Their customer service is excellent. We've only had one snow so far and they were prompt and professional.

Excellent customer service in addressing my concerns. Performed a very thorough aeration.

Good Customer Service - very responsive with any questions.

I signed up for summer lawn care. I received their estimate within a couple of days. The amount was consistent with what I had been paying. They were out to do the mowing within a couple of days. I feel they will be responsive to my needs.

Good communication and interest in providing a personal quote. Easy to work with. Good coordination for mowing time.

I was happy with the quotes and the work,

Did a wonderful job

Very good customer service. Prompt snow removal. Prices are reasonable.

I can only rate them on their response and reasonable price. They have not done any of the services I hired them to do. I feel confident based on what they have provided me so far that they are a reputable co.

Very prompt with a clear outline of services and cost. Very prompt initiation of service. Snow plowing was done to my satisfaction.

Fantastic company with excellent customer service!

Rapid response, professional demeanor and follow through. Responsive and responsible! Friendly upbeat and focused on customer satisfaction. Pleasure to deal with. Do what they say and when they say it. Can't go wrong!

They are very punctual, awesome customer service and they do a great job.

Responded back immediately with a proposal for scope of the work I requested. Very professional and I look forward to working with Mangold Horticulture on snow removal this winter!

Great work done in a timely fashion for a competitive price. Excellent value and I would use Nathan and company again in a heartbeat.

well done

Prompt and friendly. I will enjoy working with the company.

Nathan is professional, timely, and is clear when providing a bid and describing garden services. He was able to provide lawn service immediately. Yesterday he provided garden services: de-weeding, removing buckthorn, shaping bushes, and cutting back plants. awesome. I am so grateful! He'll be back out to provide fall services & another garden project. Wonderful!