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Platinum Restoration & Remodeling

About us

Platinum Restoration and Remodeling is a full-service General Contractor licensed with the state of Minnesota. While we specialize in claim-related storm damage restoration and repair, we provide many services such as windows, insulation, siding, roofing, and general remodeling for your home. We are an owner-operated company with an absolute focus on customer service! We always provide free estimates to all of our customers. When a customer has possibly experienced storm damage from hail or wind, we are happy to help! We provide free inspections and consultation on whether or not you may want to file an insurance claim. What sets us apart from other companies is the personal attention and continual communication you will receive from us. We want you to be informed, educated and involved in each step of the process. Platinum Restoration and Remodeling is an owner-operated company servicing the Twin Cities metro area and central Minnesota.

Business highlights

Emergency services offered
14 years of experience

Services we offer

Roofing, decks, drywall, flooring, general remodeling, gutters, insulation, siding, windows

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
1.01 Reviews
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Showing 1-1 of 1 reviews
Jen F.
Apr 2020
1.0
$11,000
I hired PRR for some storm damage repair in August 2019. They were canvassing our neighborhood and gave quotes for most of my neighbors. 4 neighbors decided to use them. Spoiler alert, they were terrible. The roofers showed up weeks after the quote and after my insurance company approved the job. I didn't have any warning and the day they came I was having a dinner party at 5pm. At 4 pm they started working on my skylight, which is directly above my center island where I was feeding my guests appetizers. We put a tarp down and had cocktails and apps in my living room. The table was already set for dinner. The roofers finished up around 6:30 and I had my kitchen back. When my guests left that night, several of them stepped on nails that the roofers hadn't picked up. They also left roofing materials on my front lawn. I'll come back to the skylight in a minute. I had several other jobs that needed to be done but after the roof I didn't hear from John or Dave for months. I got every excuse under the sun as to why they weren't finishing the job. After 2 months I decided to wait until spring and use a different company (who did an outstanding job in under a week. They even filed the paperwork directly with my insurance company. I didn't have to do a thing.) Back to the skylight. Our old skylight was 24 years old but never leaked once. The new skylight leaked from day one. And, get this, they left a dark black boot footprint on the wood that is visible from my kitchen. A footprint! I wasn't able to get them back here to fix it. They said it wasn't their fault. It was the humidity inside the house and the drips of water were from condensation and it would go away. Spoiler alert two: it didn't go away. In summary: 1.) They left nails in my yard. After picking up as many as I could find, I still found more this spring. 2.) They never came back to clean the footprint off of my skylight. 3.) They never came back to check the seal on my skylight. 4.) They left so many materials in my yard. (The materials stayed in the yard until spring. It was a lot of roofing materials and I imagine it was pretty expensive.) As soon as the snow melted, my neighbors helped me haul the materials to a dumpster. Of course the grass was dead. 5.) They ghosted me of months. I never even had a chance to fire them. It was just radio silence. Oh, and you better believe they got their money. I submitted the roof to the insurance company (State Farm) and they paid out within a week. I felt clean and fresh when the 6 month long nightmare ended. If you want quality work done with industry professionals, Platium Restoration is NOT for you. If you want a less than half-assed job done followed by radio silence, they're your company. I hope this review saves at least one person from hiring PRR and going through 6 months of disappointment.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Platinum Restoration & Remodeling is currently rated 1.0 overall out of 5.

Platinum Restoration & Remodeling accepts the following forms of payment: CreditCard

Yes, Platinum Restoration & Remodeling offers free project estimates.

No, Platinum Restoration & Remodeling does not offer eco-friendly accreditations.

No, Platinum Restoration & Remodeling does not offer a senior discount.

Yes, Platinum Restoration & Remodeling offers emergency services.

No, Platinum Restoration & Remodeling does not offer warranties.