Nassau Pools & Spas

we loved working with Nassau Pools to have a saltwater sport pool installed. Jeffs creativity is beyond anything I could have ever dreamed of. And that says a lot as I have a bachelors degree in interior design!! He really spent the time to get to know our family and how the "space" would be used by us. We had numerous bids and they all had the same idea. Jeff was the only one who recommended something different. Now that it is all finished I am so glad we went this direction. If we had chosen the other designs I would have hated it. A little bit about that. He chose to place the pool perpendicular to our house instead of horizontal. Had we done horizontal by 3 in the afternoon the entire pool would have been shaded by our house. By placing it perpendicular we have the option to move to the other side of the pool and stay in the Sun until sunset. The service and promptness to any concern we had was top notch. Always on time and worked very hard. Despite the weather that held us back a few times they were still able to finish close to the expected date!  Thank you again Nassau for giving our family the ability to make memories for many years to come!

They were recommended by a discerning friend who is equally ecstatic with them.  Jeff who is the pool designer came over to talk about the pool.  He listened very carefully to my preferences (size, swimming with pets, no diving board, more electrical outlets around the pool).  Rather than sell he asked about usage - what time of the day would I use the pool, would I be sitting around the pool, to help figure placement.  He asked me to watch the sun in my backyard - to notice shadows from trees and where the sunniest point would be.  He recommended a fiberglass step for the dogs because of their nails and found one that blended in beautifully with the pool.  He sent a 3-d video of the proposed pool in action.  It really helped solidify placement and options.  The quote was very accurate compared to final cost and every change order I wanted was discussed very clearly.  No surprises on price or timeline.  Jeff and his team built the pool really quickly.  No subcontractors - every team member was very competent and very pleasant. The gas, electrical and concrete guys used were equally nice!  All were very professional and did an outstanding job.  After the work was done, the owner Jeremy came over to show me how to use the phone app to control the pool functions.  Then both Jeff and Jeremy gave me the run down of how to care for the pool.  Great service!  The LED light did not change colors so Jeremy came right out the next day to fix it.  The best service experience of the project was : before the project was finished I thought the heater was too high so I tried to turn it down myself manually.  It was set automatically so it did not respond properly.  I thought I had messed it up.  I texted Jeff at 7am on a Saturday to tell him I thought I had ruined their settings.  I was so worried since there was an error message flashing.  I asked him "what should I do?" - his response.... "JUMP IN!".  Was great to allay my fears and he followed up shortly to say it was not an issue at all.  The real plus of using this company is that who else gets the pool designer as the pool builder too?  Most outfits outsource the building to subcontractors.  I could work happily in the day and not worry that I had to be there to make sure everything was done as requested - Jeff knew exactly what the pool should be like as he designed it.  Every single member of the company is responsible, courteous and professional.  I highly recommend this company and thanked my friend profusely for having recommended them.  Incidentally the cost of the pool alone was $5k cheaper than their competitors.  The products used were equal or higher quality.  The difference I assume is being a small business and doing the work themselves, they don't have layers of sales people and pool building subcontractors (who don't have the same vested interest in outcomes) to pay.  I could not be happier and look forward to using them for their maintenance services for years to come.

The purchase process was painful enough, but post purchase customer service couldn't be any worse. They don't reply to most phone calls and emails. They didn't really care to try to solve my problems. And a warranty issue on delivery is still not resolved, and it's been over four months. If you want appalling customer service, this is a great business to go with. Otherwise, find someone else. When buying a new pool or spa, the service you get is more important than the brand you buy. Heed my advice and stay away from these guys.