KRAMER'S WOOD FLOOR STORE INC

1ST INSTALLATION HAD THE WRONG GRADE WOOD MIXED IN, SO ONE AREA LOOKED INCONSISTENT WITH REST OF FLOOR, AND POLY WAS BUBBLY/ROUGH. CO OFFERED TO REPLACE FLOOR AND GIVE US $500 BACK FOR INCONVENIENCE OF MOVING OUT W/ 2 BABIES A 2ND TIME, PLUS THE FACT THAT THE NEW FLOOR WOULD NOT FLOW UNDER OUR NEW CABINETS WHICH HAD SINCE BEEN INSTALLED. 2ND FLOOR LOOKS GOOD, BUT MEETING TO GET PAID WAS RE-SCHEDULED 3X AND NO-SHOW/NO CALL 2X DUE TO FUNERAL IN OWNERS' FAMILY. WHEN WE DID MEET, REP SAID SHE COULDN'T WAIT 3 MIN FOR MY HUSBAND TO ARRIVE; CALLED ME A DIFFICULT AND WHINEY CUSTOMER. SAID SHE THOUGHT WE WERE REFUNDED TOO MUCH $ AND THAT SHE WAS PAYING FOR DAMAGE THEY DID TO OUR CABINET DOORS ($213) AGAINST HER BETTER JUDGMENT. SUGGESTED MY 2-YR-OLD CAUSED THE DAMAGE. TO TOP IT OFF, THE $713 CHECK BOUNCED - 3 PHONE CALLS REGARDING THIS WERE NOT RETURNED. NEXT PROJECT WAS AWARDED TO ANOTHER COMPANY, WHICH SO FAR HAS DONE GREAT! ATTITUDE IS NIGHT & DAY DIFFERENCE!IF YOU DO CHOOSE KRAMER'S, ASK FO

OUT OF 4 ESTIMATES KRAMER'S WAS THE PRICE LEADER, AND THEY ASSURED THEY COULD DO (AND DID) WHAT WE WANTED WITH HEAT REGISTERS WHEN OTHERS COULDN'T. WHEN WE HAD TO TALK WITH THEM ABOUT SOME ISSUES WITH THE WORK, THEY WERE ARGUMENTATIVE INSTEAD OF TRYING TO LISTEN, THEY HAD TO HAVE THE LAST WORD. THE SANDING AND COLORING OF THE FLOOR IS NOT UNIFORM ON THE EDGES. IN GENERAL THE DETAILING WE HOPED FOR IS NOT THERE. I WOULD NOT RECOMMEND THEM OR USE THEM AGAIN.ARGUMENTATIVE INSTEAD OF TRYING TO LISTEN, THEY HAD TO HAVE THE LAST WORD. THE SANDING AND COLORING OF THE FLOOR IS NOT UNIFORM ON THE EDGES. IN GENERAL THE DETAILING WE HOPED FOR IS NOT THERE.I WOULD NOT RECOMMEND THEM OR USE THEM AGAIN.

WHEN GETTING BIDS, KRAMER WAS THE PRICE LEADER.

unknown