Tenet Painting & Decorating Inc

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Tenet was recommended by the company that installed our new windows. It was very easy to work with Tenet. Everything went well. The office staff provided an estimate, they explained the billing process, and we scheduled a date to have our windows stained. Thomas arrived on time, was very professional and meticulous, and did a great job.

Here's what went well: The painters were always punctual, friendly, and quiet -- and they worked diligently for LONG hours. The quality was very good to excellent. We love the new look of our rooms. I also liked that the lead painter always confirmed with me what he was about to do; this double-checking was a definite plus.
Here's why I wouldn't use them again:
One part of our job was painting dark woodwork white. The estimator only put in enough $ for one coat of enamel. Of course, one coat was not enough to cover the dark woodwork. The painter brought this to my attention, and said I'd have to authorize a change order for more $. I wasn't happy about that, naturally. To their credit, Tenet didn't charge me for the extra hours of labor. I appreciated that, but the problem was that the timeline for the job wasn't adjusted. We had two painters for two days; then Tenet sent the second painter off to another job, and the lead painter had to work solo for two days. For some reason, four days was the limit on our job. The painter told the estimator that it would take him 4 to 6 hours to complete the second coat on the woodwork, and the estimator told him to and quot;do it fast.and quot; When I'm paying top dollar for interior painting, I don't want the painters to have to do anything FAST.
The result of the flawed estimate was that the remaining painter had to work 10- to 12-hour days to get our job finished in four days. He did a good job, but I know he felt extremely rushed at the end. I don't believe anyone can do their best work when forced to and quot;hurryand quot; and work such long days. Plus, I had to inspect the job and sign off on it at 8 p.m. .... and I felt rushed. There were areas that I would have liked fixed up a bit, including a screen that didn't get painted, but I didn't notice them until the next day. Also: the cleanup was just ok... another ramification of the too-tight timeline.

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Initially the stain of the Kitchen cabinets were impressive and looked great. However about six months later we noticed cracking and fading of the stain throughout the kitchen. Tenent was contacted and they came out to fix the spots and it worked. It should be noted that the technician that came out told us that it should of not happened and possibly we have a defective stain. Again a month or two later more cracking appeared so we contacted the manager of Tenent (Terry). We told him that the cracking was recurring and noted what the technician said. Also reminded him we had a five year warranty. He was very responsive and said he wanted to review and requested photos. We sent a group of photos and requested him to come out and see for himself.
This was back in June and now we are approaching August and have not heard back. Wrote three reminders so now we are resorting to other measures to get our cabinets fixed. We feel that the stain is defective and it appears that a protective coat may of never been put on. All we ask is for a restoration and not a refund. Now we may be better off with a prorated refund!
Nick and Sue-Ellen Stephan

They did a nice job. I was pleased. They tried hard to match the rest of the woodwork in my home; they took time to do that. They came as scheduled.

It went great. They are pretty diligent. They were out here painting outside even when the weather was 98 degrees. They were also knowledgeable and would not paint when there was rain and made the surfaces damp because they knew that the paint on damp surfaces wouldn't last. They also warranty their work and we received a four-year guarantee on the paint that they used. There were so many painting elements that were being done that they kind of lost track a little bit on things like what they had primed and what they hadn't put a final coat on or put a second final coat on. In the future, I would ask that their foreman went around to every single job that the painters did and made sure that they were completed in their entirety. They might have missed or not completed in their entirety about 10 of the 500 painting jobs they did, but I would say that it was due to the sheer numbers of different things that we had painted.

Tenet did a great job. The two individuals who did the staining were very professional and worked hard to help us find the perfect stain color. They kept us informed of the progress throughout the two day process and cleaned up well. Very pleasant experience. I would recommend them and we intend to use them again.

We received a quote and had some back and forth conversations about what to include, exclude, and paint to be used. Gave a deposit late the previous Fall and then the weather changed so we became an early Spring customer for the work. The two-man crew was nice, quiet, and not rushed. They quickly corrected a couple of oversights (minor) we called to their attention A good experience.

We had a good experience with Tenet. We recieved an estimate from them several years ago for a different house but did not use them because they were a little more expensive then who we went with. But as the saying goes, you get what you pay for. Therefore, for this new house we went with Tenet and had good results. The only complaint would be that it was difficult to make connections before the work was performed, email worked the best.

Rich showed up on July 23, to perform an estimate. On July 24, we called to tell Rich we were happy with the estimate and to schedule the service. Rich agreed to schedule service the first week in September as we were having a surprise birthday party for friends and family on September 12, and didn't want to be in the middle of painting the house. Nearly two weeks after Rich had completed the estimate, we still had not received our contract in the mail. We called to remind Rich of this on August 3, and on August 5, it arrived. We immediately sent in our $739.50 down payment and waited. The last week in August we had to call Rich again as we had not been officially scheduled for service. Shortly after our call, we received a letter in the mail stating that Tenet would begin working on our home between September 1-3. They did not show up on any of those days. On the morning of September 4, in frustration, we called Tenet again. After many excuses, we were told that a crew would be pulled from another job and would be arriving shortly. At 1:00 that day, a crew of three men showed up, parked a trailer in front of our house, and started to tape windows in preparation for staining. They were unsure at this point what parts of the house were to be stained. After having taped a small number of the windows, the crew quit and sat on the curb for the remainder of the afternoon - probably until 4:00 or 4:30. Angry, we called Scott - the contact man for our job. He apologized and said he would get the house done by working on Saturday and Sunday of the Labor Day weekend. Saturday morning around 9:30 the crew of painters showed up, proceeded to cover the remaining windows and doors, and finished spraying the back of our three-story, 4,000 square-foot house by 4:00 that afternoon! In their wake, they left a disaster of dead plants, cigarette butts, trash, and over-applied stain. They had NOT caulked the house, back brushed the stain, replaced the vents, or stained several areas including the soffits and two high peaks on the east and west sides of our home - which we discovered by climbing on the roof ourselves to check out the work. Tape was left hanging on gutters, and stain was evident on the trim of our new metal windows. We were absolutely devasted by the damage done to our home and property! Scott came to check out the mess. As he stood looking at the ruined plants, he said, "What can I say. This is embarrassing." When he observed the overapplication of stain leaving our cedar siding shiny, he responded, "I have no explanation for this." In an attempt to make things right, Tenet sent out two men to caulk what hadn't been done and to wipe down the excess stain. When we checked out the work later, we could see that the caulk was poorly applied, had been smeared, and was already starting to gape open. The final insult came when I placed a call to Terry one of the owners of the company. Not only did he not apologize for the mess his company had caused, but said he didn't have time to come out to "every house" that had a problem. Terry did show up at our home today Sept. 18. We discussed the issues and Tenet has agreed to redo the back of our home. We have been told that if it is not done to our satisfaction, we will not be obligated to pay the remaining bill. Terry has also offered us a ten percent discount. In our estimation, however, that is not close to compensating us for the stress and damage to our home. At this time, we do not know whether the redo will take place yet this fall or in the spring. It is our hope that Tenet is able to repair the damage. We are currently waiting for a new written agreement.

Their estimate process was very detailed and produced a printed estimate on the spot. Many others took a week or two (or even never) to give an estimate. We chose them based on professional of estimation, price and reputation. Their original estimate was during our planned vacation time. The salesman worked on our behave and got the work push up just before our vacation so we could be present during the painting. They started within their estimation window and completed it promptly. The head painter thought a better primer should be used on the job, talked to the company and got them to upgrade the primer at no increase in cost to me. The painters did an excellent job painting and did a pretty good job cleaning up. They did leave a small grapefruit size, flat blob of paint in the front yard but that was the only bit they didn't clean up.

They did all the promised work and did a great job.

This was absolutely excellent. They are nice to have in the house, friendly, efficient, on time and professional.

We were quite pleased with them. They were very responsive to doing an estimate. They came out very promptly and gave a very professional estimate. Their brochure and materials looked great. They did very nice prep work and we were very happy with it. I might have them back to do interior painting.

Do a very good job. Very safe, don't spill paint, etc. They have come back right away if there were any problems.

Very professional estimate and pre-work experience. Power washing was done for only a fraction of the hours that were bid so it was not done as thoroughly as it could have been. As a result, the painters had a lot more scraping to do in their prep work. Painting of the siding and trim looks very good. We are not as impressed with the oil-based staining of the deck boards, too many drips and lap marks. We have done the deck ourselves so we know this is avoidable if one is careful. Downspout extensions were not re-secured with a nail (as they had been before the job) so I had to chase after them on the first windy day. The crew was a nice group, very easy to work with and friendly. I did find a few cigarette butts around afterward and that bugged me a bit. Despite these minor criticisms, this was a good but not great painting experience and better than our last experience with painters. I would consider using Tenet again, but I would alert them to these points.

Tenet did a good job. They were able to paint my house at the end of the season with short notice, which I appreciated. They were on time and courteous.

ORIGINALLY I THOUGHT THEY DID WELL. A FEW WEEKS LATER, WE DISCOVERED A SIGNIFICANT AMOUNT OF PAINT IN OUR GARDEN. THEY HAD RINSED THEIR PUMPS, AND LEFT GLOPS OF PAINT IN OUR SOIL. THE COMPANY REPLACED THE CONTAMINATED SOIL, BUT I FELT THEY SHOULD HAVE ALSO OFFERED A DISCOUNT. THEY SAID IT WAS A LAZY MISTAKE, BUT I STILL REPORTED THEM TO THE CITY.