Default business cover photo

PetSmart Pets Hotel

Animal Boarding Kennels, Animal Grooming, Pet Stores,

About us

At PetSmart, we understand your special bond because we're pet parents, too. That's why we created PetSmart PetsHotel - a revolutionary alternative in day and overnight care.

Services we offer

Animal Boarding Kennels

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.416 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
25%
3
6%
2
0%
1
6%

Filter reviews by service

Showing 1-16 of 16 reviews
Iram S.
May 2017
3.0
Animal Boarding Kennels, Animal Grooming
Yes, I recommend this pro
.

Nicole H.
May 2017
1.0
Animal Boarding Kennels
We picked him up from Bayfield pet hospital with 6vstaples in his left hind leg. We never signed a master's agreement and now they won't tell us what happened. We just have 3 different stories. 1) video shows no dog bite 2) video shows dog bite 3) there is no video

Nicole D.
Nov 2016
4.0
Animal Grooming
Yes, I recommend this pro
Sometimes you get a good one and sometimes not so much. Now that I have found someone there that I like I request her, but you have all of these groomers, so you can't expect all of them to be perfect.

Lynda G.
Apr 2016
5.0
Animal Boarding Kennels
Yes, I recommend this pro
$16
unknown

Katherine C.
Mar 2016
5.0
Pet Stores
Yes, I recommend this pro
unknown

Katherine C.
Mar 2016
5.0
Animal Boarding Kennels
Yes, I recommend this pro
unknown

Carol W.
Nov 2015
5.0
Animal Boarding Kennels
Yes, I recommend this pro
unknown

Melody P.
Oct 2015
5.0
Animal Boarding Kennels
Yes, I recommend this pro
$300
.

Don I.
Aug 2015
5.0
Animal Boarding Kennels
Yes, I recommend this pro
$200
.

Deanna H.
Jan 2015
4.0
Animal Boarding Kennels
Yes, I recommend this pro
$150
unknown

Julie H.
Nov 2013
5.0
Animal Boarding Kennels
Yes, I recommend this pro
I love Pet Smart. They are great!

DeAnna D.
Dec 2012
5.0
Animal Boarding Kennels
Yes, I recommend this pro
$140
I boarded my 3 cats for four days, over the Thanksgiving holiday. They gave me a and quot;report cardand quot; when I picked them up telling me how well they did with eating, going to the bathroom, socializing, and sleeping at night. My cats did about as well as I thought they would, they did okay but were very happy to be home. I didn't have any problems with their health (no fleas, or signs of tussles with other cats). Everyone I spoke with at the Pet Hotel were very friendly and helpful. I thought the price was better than I had expected, I did think the cages were a bit small, but they are let out during the day once or twice to roam the room. I would take my pets there again.

Diana J.
Oct 2010
5.0
Animal Boarding Kennels
Yes, I recommend this pro
$45
We love this Pet Smart. The staff is amazing and they true love all the animals. I know when I drop by girls off that they will receive the best of care, its there home away from home!

Kathleen M.
Dec 2008
4.0
Animal Boarding Kennels
Yes, I recommend this pro
They were good.

Sarah S.
Oct 2008
4.0
Animal Boarding Kennels
Yes, I recommend this pro
$37
Dog seemed to have enjoyed his stay and appeared to have been well taken care of. Like that staff are at the store overnight.

Dan D.
Oct 2007
5.0
Animal Boarding Kennels
Yes, I recommend this pro
$400
I have two lap dogs that needed boarding during a family vacation out of state. This was my first experience with the Pets Hotel at Petsmart. I visited prior to making a reservation to see their facility and to ask my questions. I use Petsmart for my dog grooming so I was comfortable with their professionalism and quality. I received a nice tour, shown the different kennel options, play rooms, etc.. I booked my dogs for their stay and received a confirmation call noting they had contacted my local vet and confirmed that all vaccination were up to date. I dropped both dogs off with their food (Pets Hotel does provide food if desired) and a blanket. Both dogs received a drop off check, which included a thorough visual check of their bodies, including teeth. I chose to have my dogs in a private suite, 4 x 8 room with a television, doggie bed,etc. I called once while away to get a report and was informed all was well. When I picked up both I received a report card. Great Job!

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

PetSmart Pets Hotel is currently rated 4.4 overall out of 5.

Monday: 7:00 AM - 9:00 PM Tuesday: 7:00 AM - 9:00 PM Wednesday: 7:00 AM - 9:00 PM Thursday: 7:00 AM - 9:00 PM Friday: 7:00 AM - 9:00 PM Saturday: 7:00 AM - 9:00 PM Sunday: 8:00 AM - 6:00 PM

PetSmart Pets Hotel accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard

No, PetSmart Pets Hotel does not offer free project estimates.

No, PetSmart Pets Hotel does not offer eco-friendly accreditations.

No, PetSmart Pets Hotel does not offer a senior discount.

No, PetSmart Pets Hotel does not offer emergency services.

No, PetSmart Pets Hotel does not offer warranties.

PetSmart Pets Hotel offers the following services: Animal Boarding Kennels