mackmiller design+build

We contacted them regarding a bathroom remodeling project. We spoke with Mary on the phone and met with Mark in person to get a bid. Overall they were both extremely professional and responsive. Their bid was very reasonable compared to other bids we received, and Mark was very knowledgeable about the cabinetry and other aspects of the work. Ultimately we ended up going with a different company, but this would have been our second choice. Would definitely consider again for future work.

My expectations were exceeded for their high quality workmanship, positive experience, personal interaction / listening and fair price. When we encountered a unique, previously unknown plumbing issue, they quickly resolved the situation to my full satisfaction in a responsible, professional and creative manner. In addition to Mackmiller delivering on my renovation as originally envisioned, their experienced design consultation expanded on my own ideas to deliver the completed project on time that receives rave reviews from family, friends and neighbors! I would hire Mackmiller again and recommend them without reservation!

We will definitely use M D+B for our next home project.
We met with Mark and Gail to let them know what we wanted to do--combine two rooms into one room and replace all of our upstairs windows and back door.  MD +B turned around with a design and a comprehensive contract that explictily stated the work that would be done and the costs associated with each phase of the project.  The contract let us know what to expect from MD +B, what they expected of themselves, and what they expected of us.  For example, before any work was done, Mark and Andy put protective paper and plastic on our floors and carpet where contractors accessed the project in the work area and installed a zipper door to the work area to limit the amount of dust that escaped to the rest of the house.  We knew exactly what we owed MD +B and when we were expected to pay it.  The contract also provided a rough timeline for finishing the work.  
MD +B follows city ordinances and the building code.  Before any demolition work was done, our house (which is over 100 years old) was tested for lead and a certified lead abatement team cam e to remove the lead paint.  City inspectors came to check on the project as required.  
Andy, MD +B's project manager does an excellent job of communicating with subcontractors so the subs show up knowing where to go and what to do.  The subcontractors were all really good at what they did and respectful of our home.  There were a few things that did not go as planned, but Mark showed up and fixed the work himself:  The insulation subcontractor accidentally fell off the exposed floor joists and put his foot through the floor--which happened to also be the ceiling in our kitchen.  Mark patched the hole and MD +B paid to have our ceiling repainted.  In another instance, the drywall installed was 1/4" short of the necessary thickness.  Mark showed up at 3:00 pm and worked without a break until 10:00 pm to add extra drywall because the painters were scheduled to be there the next day.  A couple times the lumber company showed up with the incorrect materials. Andy worked with them to exchange the materials so that the project's schedule was hardly affected.  
Other things that are great about MD +B:
1.  Mary and Gail have an eye for decoration, color, storage, and room composition.  If you ask MD +B to help with a remodel, you get Mary and Gail's expertise too.  Mary and Gail helped us choose fans, lights, paint color, and furniture.
2.  I know I already talked about the subcontractors, but their painters are absolutely wonderful.  As part of the remodel, we had a window removed from our bathroom that "looked out into" the new room.  This required that one wall of the bathroom be repainted.  My husband and I had repainted our bathroom two years ago and were proud of our work.  The painters did such a good job of just painting the wall, that we noticed the difference between their work and our work right away.  We had new molding and trim in the room that had to be painted.  The painters used a sprayer to paint the molding and trim and it looks amazing.  There are no imperfections or brush strokes to be found.  Subcontractors finishing things up in our new room made small dings in the new paint job, and the painters came back to fix the dings.
3.  MD +B promises that they will leave the job in a "move in ready" state.  This is true.  Andy spent an afternoon cleaning the area of our house affected by the construction.  MD +B hired window washers to wash all of our new windows!  MD +B did not leave ANY of their equipment behind.
4.  If we had any concerns about how things looked or how the job was being done--which was not often--we talked with Andy.  He took care of our questions and concerns without judgement.

Great experience working with this team: very good people, trustworthy, fun, creative, patient, always accommodating, do  everything to make the remodel perfect.  When a granite countertop arrived that was our second choice, they insisted on redoing it.  Second choice would have been o.k. with me , but they do EVERYTHING to see that the job is perfect. I find working with Mark and Mary Mackmiller a pleasure, and treasure them most when something isn't quite right.  They fix it.
My wife and I used them to update our lower level three years ago and have recommended them to friends.  We love them ... and their work.

Installed new Trim around outside windows with 6 inch siding.  Replaced aluminum siding on porch roof, and installed pillars on porch
They showed up on time, cleaned up, fixed any thing that needed right away.  Great work.

We were impressed with Mark & Gail's enthusiasm on our pending project and decided to move forward in the design process with them, which cost around $300.  Over the next few weeks we met with Gail (Designer) a few times to discuss expectations for the room, measurements, and to have different people check out the space for their estimates.

We were very clear about our budget at our first meeting and were told that the job we were asking for was in the range of $20,000.  The final estimate for the work was more than twice this initial estimate.  While Gail prepared two estimates for us, they were both well above our budget.  While they were both very nice, they were unable to find a way to work within our budget, so we are not moving forward with the project.

Fixxed problem , Well done job !!

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After deciding on my budget and the scope of the project, I met with Mark who had creative ideas to make my home open and full of light, appealing for living and entertaining.  Mark was always patient and an attentive listener, and came back with plans incorporating the ideas of both of us. Throughout the project he, his architect, and I used email for additional drawings, such as when I added the portico. This was very efficient and easy for me to understand and alter as I needed.

I was pleased that there was a site manager throughout the project, and Mark often visited during the extensive project  to problem solve and to work. We talked out solutions and details. I had these two people to respond to my ideas, questions, and requests.

I found Mark to be ethical, creative, and fun while tremendously hard working. My concerns were seriously considered and addressed. Problem-solving, always present in remodeling a 1960's home, was creative and fun. With Mary's designer eye, I was able to pick tile for the bathrooms and granite for all counters. The tiler  was an artist, and the bathrooms and front entry are stunning. Mary continued to help with wood floor stain; the wall, cabinet, and trim colors; and  with the portico and exterior house colors. To this day if I have a concern, it is heard and addressed appropriately. I really enjoyed working with the Mackmillers. Their enthusiasm, experience, creativity, and respect made this a wonderful experience with a gorgeous outcome, so much so that the house was on the Remodeler's Spring Open House Tour.

I am pleased with the new windows and sliding French doors that look out over the water, providing a nose-to-nose view of birds and mammals. I love the light, the island between the kitchen and living room and its mirroring soffit, the enlarged granite counter space, the beautiful floors, and the two full baths.

I will work with the Mackmillers again, and continue to work with Mary on completing the decorating. I hope to tackle the downstairs part of the house with their help.

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The designs were wonderful, and emphasized improved use of current space, rather than addition of extra space. After a while, we decided to go ahead with the remodel, and aquired a second bid. The second bid was from Grand Concepts design, who had done a family member's bedroom renovation. In the end we went with Grand Concepts, but it was an extremely difficult choice. If circumstances had been slightly different, we could easily have gone with the Mackmillers. I would certainly reccomend that people get to know them and see what they can do - they are award winning, very high quality, and very experienced - all while being friendly and helpful.

I have lots of experience with him and he is excellent. He is patient, honest, and meticulous. His price is fair and he gives good value for the work. He only hires good, quality sub-contractors.

They do remodeling as well as the wife does interior design. The prices are comparable. They make a good team. They are pleasant and honest. Their customer service is excellent.