LeafFilter Gutter Protection

I cannot recommend LeafFilter Gutter Protection. I did not do any research and paid several thousands of dollar for gutters and covers for a modest 1 story Rambler. I made a very very big mistake. A $14,728.00 dollar mistake. Also, the day of the work, Brian calls and says he needs another $5,000.00 as the fascia has to be fixed. After a heated conversation, the additional cost was $1,600.00. It took the two workers 90 minutes to put in 1 inch by 2 inch by 7 foot strips of raw pine. The metal strips holding the old gutters were poorly cut off resulting in the new gutters being pushed down or the shingles being pushed up. I did manage to get them to repair the substandard work. the had a metal cutter and cut off the metal strips in less that 40 minutes.

They did a very good job. I don't have to worry about cleaning the gutter.

First of all Nathan the sales person was fine. A little pushy but he’s a salesman. Was told the installation team would be there between 8 am and noon they showed up at 12:40. Then took a lunch at 2 back to work at 3. At 4:30 I was told they didn’t have all the parts to complete the job and would have to come back tomorrow. Now I have to take another day off to wait around for them to complete the job. Called customer service and they were very apologetic but not very helpful. They forwarded my concerns to a manager. He called back 2 hours later and after being very rude he came up with $100.00 off on a $5000.00 job was all my time was worth. Very disappointed shop around but give Leaf Filter a pass.

Gutter Guards

Very professional. Quick service. Install team was superior, knowledgeable and friendly. Looks great. And did a very through clean-up. Thumbs up to Rodrigo Villafan and team! Not thrilled with the "have to sign today to get best price" tactic of salesman. But all and all very happy!

Experience was good

RUN AWAY!! Worst company ever filled with liars, non-existent customer service, and incomplete work. I wish I would’ve read the reviews before purchasing. My story is quite similar to several reviews on BBB, Google, and Angies List. Salesman was very pushy and lied to me saying that underground plumbing would be cleaned as part of the initial installation. I purchased the product and service and we scheduled the installation for October 14, 2019. They called to cancel and reschedule FIVE times. Each time they canceled, it was at the end of the work day on the day they were supposed to install it. When they finally did install it, they did NOT clean out my underground plumbing. So I paid $3706 to still have the same problem I started with... and now I’ve had a huge headache for the past three months trying to get them to return my calls and emails. On top of that, I was told that the salesman who lied to me, Brandt, would need to resolve this issue with me. Did he? Nope. Instead, he called me to lie again and tell me that he never said my downspouts with underground plumbing would be cleaned (which is funny because I have a signed contract with his handwriting saying they’d do that), he talked down to me in the most condescending tone ever and disrespected me. The issue still isn’t resolved and I’ve called more than 15 times, emailed twice, and told them at this point I just want a refund so that I can afford to pay someone else to properly clean my gutters. Horrible customer service. Lying salesmen. Thieves, considering they took my money and didn’t do what they told me they would do when I paid for their service. Absolute worst experience I’ve ever had with a company in my entire life. Do not recommend unless you want to waste your money, be treated poorly, lied to, disrespected, and endure a headache of fighting with them to tell them to do their job that you already paid for...

Honestly I am still a little on the fence about the system and the process of getting it installed. The installer was a very nice guy and honestly I think he did an ok job. They did the work in the winter in Minnesota and the gutters were frozen. The installer cleaned out the gutters and for the most part cleaned up the mess. The issue is he didn't clean out the downspouts. When we got a warm day the gutters were overflowing and I had to clean out the down spouts. Not necessarily a big deal but when they promise you won't have to clean them again I felt a little misled. After I clean out the down spouts, there was still an area of the gutter that must have been too low as the water was running out of it. Now this was causing an icy mess in the driveway. I called the salesperson who says he created a service call but it has been a week and I haven't heard anything yet. I realize it is still winter and I want to give them the benefit of the doubt but so far I am not impressed. Also it looks like there is still stuff in the gutter to clog so when spring rolls around hopefully it just washes out.

Very well. The team completed the work in one day.

Do not waste your time with this company! We bought into their high pressure sales tactics - we could get an additional discount if we signed on that day - but we were impressed with the product so we signed up. We agreed to pay them $5000 to fix up our gutters and install the filters. That was the last we ever heard from this company. They didn't show up, they have never once returned a call. There is no phone number to reach the local branch. All they give you is a toll free number to their corporate offices, where everyone that answers the phone says they'll have to have someone else call you back. No one has ever called us back from this company. It's a complete scam. We have notified the corporate offices that we wish to cancel our agreement, and they have the gall to tell us we have to put it in writing. With their level of responsiveness I'm not going to be surprised if they literally try to take our money and run. We have already paid them and have not even been able to get a phone call. LOOK ELSEWHERE

Very well. Original LeafFilter as done very well. Unfortunately, the gutters were damaged in the June 2017 hail storm. Our contractor, chosen by our insurance company, had staff who were not familiar with LeafFilter and were trying to break our contract to get out of the work and had misinformed our insurance claims representative on what needed to be done to assure there was no damage to the support system under the steel screens. Chris from LeafFilter coached me (homeowner) on correct terminology to explain the issues to our insurance claim representative, so we could work around the contractor to get the work approved. Our new gutters are more appropriate for the style of our home than the originals and the LeafFilter was once again perfectly installed.

Work went well, timely and professional

I was told they would be low profile but you can see them all along the gutters.

Very well. They left some scraps they should have taken, but they returned the next day to collect and apologize.

At first I was told that they only use their own people but when they came to do the services, they sent an independent contractor so that was a little misleading. I also felt that the sales person was a little misleading during his presentation by using paper towels to substitute for leaves in the gutters. The independent contractor worked hard and from what I can see did a good job.

It didn't go as well as I hoped. LeafFilter was able to setup an install date fairly soon after we signed the contract. I was told the installer would arrive between 8 and 10. He arrived about 10:30am. He completed the install within 1.5 hours (which I thought was a little quick). Later in the day I decided to get up on my ladder and clean the "outside" of my gutters, hopefully for the last time. My plan was not to "check up" on the installer's work, but of course I wanted to see the new guards that I paid for while I was cleaning the gutters. I was not impressed with the installation of the gutter guards. Some guards were pushed down while others were raised. I expected a flat surface all along the top of the gutter guards, but I did not see this. I was concerned that the areas that were not flat would gather extra debris over time. Upon further inspection and pushing down on the gutter guards themselves, I found that the guards did not have a solid foundation to rest upon in back and gave way to the touch as if they were missing the hangers that the salesperson assured me would be installed. Since the next day was a holiday, I did not call LeafFilter about my findings until two days later. The person I spoke to on the phone said he'd have someone call me back to set up a second appointment to fix the matter. The second installer called me back later in the day and set up an appointment for the next day. The second installer arrived on time and spent an extra 1.5 hours fixing the installation process from the first installer. He said that the hangers had not been installed properly. After the second installer left, I re-inspected his work which looked (and felt ) as I expected it to after the first install. I subsequently called the company (twice, because my first call was not returned) to express my displeasure with the install process and the fact that I had to take a 2nd day off work due to the bad first install. I was very respectful in my interactions with the installers and the persons I spoke to on the phone, however they didn't seem to really care. Thankfully I DID inspect their work right away and I would highly recommend any customer to do the same should they use them. Luckily I was agile enough to scramble up a 2 story ladder. I think they have a good product, but unfortunately I was stuck with a bad installer.

They are on! No more ladders

All good. Arrived on time, good communication, professional work

I first saw the leaf filter product at the Golf Show - I was impressed. They came to my house to do their sales pitch a few days later - Not So Impressed. The sales pitch was bad - seemed like a "passive agressive scam" - their sales gimmick was very bad. They told me the "residential guy" wasn't able to come so the "commercial" guy came. But this was a good thing, because he could get me in on a commercial run and save me some money. The residential quote (with all the discounts) was good for a year, but the commercial quote was only good for that night - with no additioinal discounts. I don't like being pressured so I said NO. I also looked them up on the BBB website and found the EXACT SAME Gimmick was told to someone else. However - I really liked the product so I called the company direct to see what was up. They were much more professional and believable. I agreed to have them installed. The installation person was very nice and professional. He did a great job. I am very happy with them. The company really should talk to their sales staff - and stop with the gimmicks. They don't need them. The product is good - and that should be enough. Maybe the gimmick is their way of not having to give you the discounts they promote - maybe its a way to get you to sign quickly - I don't know ..... but if you can look past the bad sales pitch, the product (and company) is good.

Flawless. Sales person was willing to work on the price with us. Quality of the product is superior and the install crew were very professional and courteous...no issues whatever!

LeafFilter was excellent through the whole process.  I usually interview several contractors before making a decision.  However, I was so impressed with the design and quality of the product that I cancelled the subsequent appointments with other providers and chose LeafFilter.    I became aware of LeafFilter through a mailer advertisement and set up an appointment.  The representative was very courteous and sought to educate more than 'sell' their product.   The pricing aspect of the process was a little like buying a new car with various incentives.  A more straightforward pricing approach would be a suggestion for the company to consider.  The installer came the next day and I did not have to be home.  I could not tell the installer was there except when I got on the ladder and checked the work, which is very high quality.  I am very happy with the gutter filter and wish I had done it sooner.

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It went really well! I am very satisfied & I recommended them to 1 of my coworkers as well as 1 of my neighbors.

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