FLOOR CENTER

Our sales rep John Longman was great to work with, was patient and gave us good advice. We went with Karastan carpet which is an upscale carpet but came in at a comparable price to lesser carpets we looked at elsewhere. The install crew they sent did a great job and were very professional and courteous.

We are really pleased that they were able to get the work completed so quickly. We wanted it done fast because we were worried about getting mold. It was nice because the carpet that we liked was instock and we didn't have to wait for the carpet to be ordered.

and LOVE THE CARPET!We had a few bumps in the road due to an issue with the trucking company that transported the carpet from South Carolina. That created a delay and a new wrinkle, which was someone to help me move the furniture in and out of the rooms. As a result of the delay my husband was out of the country so I needed help. The salesperson and installer moved the furniture out and then back in when the job was done in one day. I really appreciated their offer to assist in this way. There was another slight delay this time by the carpet manufactuer and the Floor Center provided a dsicount based on issues that really were not their problems. Good customer service, quality work

We requested carpet for two rooms in our new home.  We visited a few
different carpet locations and ended up choosing a roll of carpet that
was "on the floor" of The Floor Center.  Their team was very comfortable
working with our tricky schedule in order to get the carpet and pad
installed quickly.  The work was done flawlessly and we are quite happy
with our new carpet.

Working with Brent & the Floor Center was a breath of fresh air.  I can't remember the last time I actually had my expectations exceeded by a company.  It certainly does not happen very often.   I would use them again in a heartbeat and would highly recommend them to anyone.  Another really great thing about this store is that they have a "30 day satisfaction guaranteed for any reason" policy, and they ACTUALLY HONOR IT!   That is certainly something you can't get at a big box store.   My family room turned out beautiful, but it was not without some effort.  You see, sadly, I was one of the few who actually had to take them up on their 30 day satisfaction guaranteed policy.  Not through any fault of Brent or the store; I just picked the wrong color.  Try saying to HD, "You know what, I picked the wrong color and the carpet doesn't look as good in my room as I thought it would."  Ha!  Brent & EP FLoor Center have earned my business for life.

THE CARPET SELECTION WAS LIMITED. A SALESPERSON SOLD US A $500 PAD FOR A CARPET THAT HAD A PADDED BACKING. WE HAD TO CANCEL THAT AND START OVER TO FIND A CARPET WITHOUT BACKING. WE WERE TOLD THAT THE CARPET WE SELECTED WOULD BE IN AND READY FOR INSTALLATION WITHIN 5 DAYS. WE ACTUALLY WAITED 2 WEEKS. THE INSTALLERS WERE PROMPT, EFFICIENT AND DID AN EXCELLENT JOB.