ABRA Auto Body & Glass - Eden Prairie

As expected

Great service! Promptly scheduled and professional removal/installation done at the convenience of my home. Courteous & professional.

good. Quick service, good quality.

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The customer service is over the top. These guys took care of my small problem and did not charge me. We have used them in the past for a more significant issue and the customer service and cost were, again, phenomenal.

I got my estimate - made some decisions on whether or not to put in an insurance claim (no) and made appt to get car repaired. I brought it in. ABBRA made arrangements for car rental who had vehicle ready for me. Work was completed sooner than planned so could pick it up same day. I had to wait while they detailed the car but it was worth it. After a quick read of the current PEOPLE magazine my car was all spiffy.

A good measure of a company is how they treat you when you have a small job. I've used Abra before for major body work. This time, I had a small project, resecuring a loose bumper.
They could not have been more professional or more attentive. They treated this little project like it was a major one. My bill was probably the smallest of the week, but you wouldnt have known by how my work was handled. The estimate was spot on and my car was spotless when I picked it up. The work was done right, exactly what I wanted. They were friendly and even did a little buffing to remove some other dings and dangs at no added cost.
It is not often that I have been amazed by service in the auto industry. This time I was. These guys are great and I would recommend them to anyone who needs auto body work.

My mom went to Abra because the driver's side door was hitting the metal on the fender. They came to look at it, pulled at the door and fixed it right there--no charge. She went back there to get the cars door auto lock fixed. It was an easy fix and they did not charge her anything. She was very impressed with how they treated her and her car.

They were thorough, but maybe a little more expensive than other places. They were friendly and fast and provided good customer service.

The scheduler that answered the phone worked with me to figure out a time and where to meet the tech. Since I park in an underground garage, we needed to pick a spot to meet that wasn't my workplace or home. I was able to meet the tech at another job. He called when he reached the job ahead of me, and I was able to meet him in the parking lot and he could fix my windshield. I was very glad he was able to narrow the time to meet me and work with my schedule enough to allow this to work.

Within estimate, completed earlier than anticipated, car looks like new.

My insurance co. told me to have Abra do the estimate. They scheduled me for Monday at 3PM. I arrived at Abra and they had no clue about the appointment. They did not take the time to do the estimate and told me to bring it in two weeks later specifically on January 6 at which time they would have the car rental ready for me. I arrive on the Tuesday th 6th and there's no rental car. An Abra employee takes me to work. I finally get the rental and two days later, I stopped by Abra to see when it would be ready(it's on the way home). The only thing they had done was to wash it. Abra said they'd get right on it. However, two days after that, all they had accomplished was to draw a red circle around the area that had to be fixed. Where I come from, when you make an appointment it means the service shop has reserved time to fix your car on the day of the appointment. So I called my insurance company. The following Tuesday Abra calls to say the car will be ready later that day. At 4PM they call me again to say it won't be ready but will be ready the next day. I picked the car up 8 days after dropping it off. The next day I notice the same grinding noise coming from the front left wheel. That night I took the wheel off, removed the caliper and rotor and saw a rusted hub bearing - they didn't replace it! They charged the insurance company for the bearing, labor and an alignment. Neither of which were done.

They were great and they did a very good job. They were professional and knowledgeable. They were easy to work with. They had a reasonable price and they got me in right away. I would recommend them and I would go back to them.

The estimate was done on the spot, the work was flawless, the timing was as promised and the price was acceptable. If I had needed a ride to work, they would have provided it. I wish they had been willing to accept payment from the person who rear ended me instead of me having to pay it and get reimbursed.