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Steam Master Carpet & Upholstery Cleaning
Carpets or Rugs - Clean at Home, Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting,
About us
Steam Master Carpet & Upholstery Specialists can clean and restore even the toughest; most soiled or damaged carpet in your home or business. We employ a true truck-mounted cleaning system for deep soil extraction. We also specialize in pet stains, so don't get rid of the carpet (or your pet), just call Steam Master! Steam Master offers a variety of other services, including: Air vent (duct) cleaning, Tile & Grout cleaning, oriental rugs, drapery of all types, motor-home interior, boats of all sizes, and much more. We offer 24 Hour FLOOD services. We can work directly with your insurance company so you don't have to! No insurance? No worries! Steam Master is understanding and compassionate, our goal is to help you...not overcharge you!
Business highlights
Emergency services offered
35 years of experience
Services we offer
Residential and commercial cleaning and restoration of carpet, and boats., drapery, dryer vent, duct, flood & fire. Complete Interior and exterior cleaning of RV, furniture, mattress, motor homes, pet urine stain, rug & oriental, tile & grout, upholstery, vent, ventilation, water damage
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.928 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 4% | ||
| 0% | ||
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Showing 1-25 of 28 reviews
Nancy Z.
Jul 2021
The work was done very professionally and efficiently. Arrived on time and the cost was as estimated. I'm very pleased with the result and will use again.
Response from Steam Master Carpet & Upholstery Cleaning
"We truly appreciate you taking the time to write this review and we're so happy that you are satisfied with the results!"
Tami E.
Jul 2020
heavily stained carpets cleaned on stairs and in four bedrooms on short notice
Response from Steam Master Carpet & Upholstery Cleaning
"Thank you for sharing your experience! We are thrilled to know you're satisfied with the results of the cleaning and enjoyed our amazing technicians. We will be looking forward to next time!"
Karla B.
Apr 2020
Everything was fantastic!!! I received a very quick response to my initial request and quote and was able to get the cleaning scheduled quickly. My service window was 12:00 noon - 2:00 pm and they arrived at 11:45 am and it took them an hour to clean all of the furniture. Everything looks and smells wonderful. Cassandra was easy to work with and Mark and Erik were friendly, courteous and informative. Steam Master has definitely earned my business going forward! I am a very happy customer!!
Response from Steam Master Carpet & Upholstery Cleaning
"We are so happy to hear you had a great experience! Thank you for taking the time to share this and for the positive review!"
Amber S.
Apr 2020
These guys just came to my property a few hours ago and did an amazing job!!! They cleaned 2 rooms, a hallway, and living room. They went above and beyond explaining everything and with the cleaning! I will definitely have them back out again to clean the carpets upstairs!!
Response from Steam Master Carpet & Upholstery Cleaning
"Thank you so much for the positive review and comments! We appreciate you taking the time to share your experience and we are looking forward to coming back next time!"
Stacy H.
Dec 2019
They were fantastic! We needed deep cleaning/sanitizing of a sectional couch and ivory colored carpet that had stains that had been there for years. Both the couch and carpet looked like new when they were done. They offered many options but never pressured us into anything. Very professional. I highly recommend them and will use them again.
Response from Steam Master Carpet & Upholstery Cleaning
"Thank you for sharing your experience and recommendation. We’re so happy to hear that you are satisfied with the results of your sectional and carpet cleaning. We look forward to next time!"
James W.
Dec 2019
Mark was really good. Got right down to business, cleaned everything really well, having all the right tools. Was cheerful and informative about what each process was doing. We are VERY satisfied with the work done!
Response from Steam Master Carpet & Upholstery Cleaning
"We sincerely appreciate you taking the time to write this review and we're so happy that you are satisfied with the work done! We will be sure to pass along the positive comments to Mark. Thanks again!"
Stephanie L.
Sep 2019
Mark and Erik just left my home. They were so prompt, courteous, respectful of me and my home and belongings. They are extremely knowledgable as well. My carpet looks like new and I couldn't be happier. Can't wait to have them back for the rest of my house including more carpet, an area rug, couch and duct work! Thanks guys!
Response from Steam Master Carpet & Upholstery Cleaning
"Thank you for taking the time to share your experience and for the positive review. We are looking forward to seeing you again next time!"
Fred N.
Sep 2019
They did an excellent job. They were on time, very courteous and professional. They moved the furniture carefully and fast. I would definitely hire them again. We are very happy with the results.
Response from Steam Master Carpet & Upholstery Cleaning
"Thank you so much for the positive review and comments! We appreciate you taking the time to share your experience."
S R.
Jul 2019
Very well. They communicated well, arrived early (after checking with me), were very upfront regarding expectations and price, and did an excellent job for a very reasonable price, with better results than anticipated! I would absolutely hire them again.
Response from Steam Master Carpet & Upholstery Cleaning
"We truly appreciate you taking the time to write this review! We are thrilled that you had a great experience and we are looking forward to next time! Thanks again!"
Lauren G.
May 2019
WONDERFUL! From my first phone call to the EARLY arrival of the cleaning team this family owned and operated company was FANTASTIC! I completely forgot that they were coming in, but thankfully one of my co-workers was here to let them get started. Per my co-worker, they were 15 minutes early which was great. We were the first stop of the day. I do believe they were done within 45 minutes; as in packed up and ready to leave. The cleaning team was super friendly and professional. They worked quickly and as neatly as possible. Our chairs look absolutely amazing!! We had no idea they were THAT dirty. I do have a bit of a sensitive nose but the odor from the cleaning solution was truly NOT too bad. I did open our office door and place a fan blowing out to get some circulation going. I was expecting the solution to be a bit more intense but this was completely tolerable. It kind of smelled like a laundry mat, clean! Within an hour or so there was no lingering odor from the solution that was used.
Response from Steam Master Carpet & Upholstery Cleaning
"Wow! Thank you so much for sharing your experience and for all of the wonderful compliments! We are thrilled to know that we met your expectations."
Lynn C.
May 2019
Mark and Eric were professional, informative and treated my home and furniture with care. My carpets look great and they worked efficiently. I appreciated their promptness. I thought tally loved that they left us with booties to cover our shoes and feet for walking on the carpet while it is drying.
Response from Steam Master Carpet & Upholstery Cleaning
"Your feedback and positive review is truly appreciated! Thank you so much for sharing your experience. We are happy to hear that you were satisfied with the service (and booties) Steam Master provided you. We look forward to next time!"
Blake L.
Feb 2019
Very responsive and prompt scheduling. Thorough clean and fair pricing. Thanks!
Response from Steam Master Carpet & Upholstery Cleaning
"Thank you so much for taking the time to write this review and for the A Grade! We truly appreciate it!"
Chloee C.
Jan 2019
Brandon and Darius provided great service! They were very detail-oriented and efficient. Great customer service as well, I would definitely use this company again.
Response from Steam Master Carpet & Upholstery Cleaning
"Thank you for leaving us such an amazing review and for the A Grade! We look forward to serving you again."
Tristan S.
Jan 2019
Great service and outcome. Arrived early (after confirming this was okay) and did a great job in less than an hour. Extremely polite, talked me through the work once it was done. Outstanding, and competitively priced.
Response from Steam Master Carpet & Upholstery Cleaning
"We appreciate your feedback and positive comments [Member Name Removed]! Thank you for your trust and the opportunity to provide our upholstery cleaning services in your home. We will be looking forward to your call next time you're in need of our services."
Thomas A.
Oct 2018
We have used this company 2012 over and over, they are the BEST! Not to mention can't even tell you have many times we have recommended them. They have cleaned and conditioned our leather furniture and restored it's luster. We have used them to steam clean our window coverings, they have made our bathroom grout look 'new'.
Response from Steam Master Carpet & Upholstery Cleaning
"Thank you so much for your feedback [Member Name Removed]. We really appreciate you taking the time to share your experience. We count ourselves lucky to have customers like you. We look forward to working with you again in the future!"
Dawn S.
Oct 2017
guys were professional and went above and beyond!
Response from Steam Master Carpet & Upholstery Cleaning
"Thank you for taking the time to provide a review [Member Name Removed]! We are thrilled that our technicians and service met your expectations. We look forward to next time!"
Linda L.
Oct 2017
Absolutely perfect!
Response from Steam Master Carpet & Upholstery Cleaning
"Thank you for your positive review [Member Name Removed]! We look forward to providing you with absolutely perfect service again next time!"
Bec D.
Sep 2017
Service was great. Guys showed up on time, were courteous and friendly. Results were wonderful and it didn't take very long at all. The stairs really needed work and they look great.
Response from Steam Master Carpet & Upholstery Cleaning
"We truly appreciate the positive review [Member Name Removed]! We look forward to next time!"
Daniel O.
Jan 2017
They did a great job of cleaning the carpet, looks almost new again.
Response from Steam Master Carpet & Upholstery Cleaning
"Thank you for taking the time to write this review. We truly appreciate your business and your trust in us. I am pleased to hear that our technicians and service met your expectations. We look forward to next time!"
Mary S.
Mar 2016
Everything went very well, and we were happy with the work.
Response from Steam Master Carpet & Upholstery Cleaning
"We appreciate your feedback and positive comments. Thank you for your trust and the opportunity to provide our carpet & upholstery cleaning services in your home. We are looking forward to exceeding your expectations going forward."
Mike W.
May 2015
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Homeowner
Jul 2012
The experience wenr well from beginnng to end. When I called to schedule the appointment, they were very friendly, informative and provided an honest quote. The owner Mark, arrived on the time he said and was very personable but proffesional. He was extremely knowledgeable and somehow managed to remove all of the pet stains in my home including the terrible smell from the dog and cat urine. It was a miracle as we have tried so many products and cleaners ourselves-and none of those worked. Mark also did an excellent jobs on cleaning our vents out. He did not leave a mess and they put all the vent covers back on properly and securely. I was referred to Steam Master from a friend and would recommend his company to my friends and family anytime. I will have him back out again as we have some basement walls with mildew and mold on them and I know he is qualified in that area to remove and clean up the corners to help improve the air in our home. Don't be afraid to ask him what all he is qualified to do as a proffesional, as you might be surprised at the qualites and the pride he takes in running his own company.
Mary C.
Jul 2012
Mark was on time. The cleaning was completed in 2 hours. He did an excellent job. He was very personable yet business like.
Kelly R.
Jul 2012
I booked Steam Masters to clean bathroom grout and the air duct system. Mark was helpful over the phone describing services and pricing so I setup a 12pm appointment for a few days later. From there the experience goes downhill.
On the day of the appointment, when they did not show up at the agreed upon time, I called the main office. I was told that the appointment was merely a window of when the team would arrive. This was news to me. To their credit, Mark called within minutes of talking to the office and apologized for the confusion. He arrived shortly before 1pm.
Upon arrival they immediately asked for payment. That was fine, I get it, but at this point I was starting to question their service. I would've preferred pay after viewing the final results, but I reluctantly gave them a credit card. After all the paperwork was signed they were very eager to get me out of the house. Because the house was completely empty (we were moving the next day) I figured it would be okay if I left them alone while I ran a quick errand. They said it would take them roughly 1.5-2hrs to complete the job.
I was gone less than 45 minutes. When I returned the crew had already left. Although the bathroom grout was much improved, the air duct work was questionable. None of the vents were put back - there were just thrown on the floor for me to put back in place. The door/main vent on air conditioner unit was also not put back. It seemed like they left halfway through the process. And because there is really no way to check their work on the air system, how can you even tell if they did anything?
On the day of the appointment, when they did not show up at the agreed upon time, I called the main office. I was told that the appointment was merely a window of when the team would arrive. This was news to me. To their credit, Mark called within minutes of talking to the office and apologized for the confusion. He arrived shortly before 1pm.
Upon arrival they immediately asked for payment. That was fine, I get it, but at this point I was starting to question their service. I would've preferred pay after viewing the final results, but I reluctantly gave them a credit card. After all the paperwork was signed they were very eager to get me out of the house. Because the house was completely empty (we were moving the next day) I figured it would be okay if I left them alone while I ran a quick errand. They said it would take them roughly 1.5-2hrs to complete the job.
I was gone less than 45 minutes. When I returned the crew had already left. Although the bathroom grout was much improved, the air duct work was questionable. None of the vents were put back - there were just thrown on the floor for me to put back in place. The door/main vent on air conditioner unit was also not put back. It seemed like they left halfway through the process. And because there is really no way to check their work on the air system, how can you even tell if they did anything?
ED F.
Apr 2012
They cleaned and deodorized rooms with dog urine. The tile has never been so clean. They even cleaned my baseboards in the kitchen and scrubbing under the utility sink in the laundry room.
Licensing
State Contractor License Requirements
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FAQ
Steam Master Carpet & Upholstery Cleaning is currently rated 4.9 overall out of 5.
Steam Master Carpet & Upholstery Cleaning accepts the following forms of payment: CreditCard
Yes, Steam Master Carpet & Upholstery Cleaning offers free project estimates.
No, Steam Master Carpet & Upholstery Cleaning does not offer eco-friendly accreditations.
No, Steam Master Carpet & Upholstery Cleaning does not offer a senior discount.
Yes, Steam Master Carpet & Upholstery Cleaning offers emergency services.
No, Steam Master Carpet & Upholstery Cleaning does not offer warranties.