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Summit Mechanical Service Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Since 1999, we have offered a full range of services to cover every heating or cooling need, from new system design and installs, to trustworthy repair, to annual tune up services. We appreciate our customers and provide honest and experienced solutions, because we take the time to understand your needs. Here in the northland, we experience a wide variety of constantly changing weather and our purpose is to keep your home comfortable, by providing reliable heating and cooling systems, and keeping them reliable.
Business highlights
Emergency services offered
26 years of experience
Services we offer
Heating, air conditioning, boilers & solar., cooling, furnace, geothermal, plumbing, water softeners
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.541 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 12% | ||
| 5% | ||
| 2% | ||
| 5% |
Showing 1-25 of 41 reviews
Steven O.
Jun 2019
Terrible service and not willing to take responsibility for the mess.
Steve D.
Nov 2017
Upon moving to Duluth in 2015, Summit has done about $20,000 of work for me. They do excellent work and all of their team are courteous, expert craftsmen. I was grateful to have such a reliable resource like Summit to call whenever I needed plumbing services. But then something changed. They over-billed me on the last job so I contested it. I have called several times to discuss the error, and though the office staff are good listeners, they cannot help me beyond saying they will have Warren or Jamon call me to discuss the invoice. After several calls, over several months, no one has yet returned my calls. I am concerned that this unpaid bill could affect my credit score, but I believe a $500 error is worth disputing. I regret to have to register this bad review because all of Summit's work has been excellent. I hope they will help me settle this dispute so I can give them the A rating that they deserve.
Jean C.
Oct 2017
These people do excellent work and at a reasonable cost.
Response from Summit Mechanical Service Inc
"Good morning, Thank you for your kind and professional response and we appreciate your services as well as your time in maintaining your equipment at your home. You have a great day!"
Eugene S.
Jun 2017
quick prompt service at a very fair price. nice friendly people to work with.
Response from Summit Mechanical Service Inc
"Good Afternoon [Member Name Removed], Thank you for the review and we appreciate any input for our company and glad to hear that we were fair and we certainly do our best to perform our services for our customer's in a professional manner to ensure that the customer is content and that the job gets completed. Once again, thank you for choosing "Summit" and you have a great day!"
Sharon A.
Apr 2017
Honest about what needed to be done and what didn't
Response from Summit Mechanical Service Inc
"Good Afternoon [Member Name Removed], Thank you for your positive input in choosing "Summit" and appreciate the integrity you've placed in our company and we would be happy to service your heating/cooling & plumbing needs in the future and you have a great day! :D"
Nancy C.
Apr 2017
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Lois G.
Feb 2017
Due to age of existing unit, we were convinced to purchase new instead of repair existing. Total cost for a new unit was over $2,000. High end unit might be approx. $900-$1000. This means approx. $1000 labor for a couple hours work. Also, initial service fee for diagnosis is separate and not credited towards repair. Because we had no hot water, felt pressured to agree to proposed repair. In hind sight, for the same price, I wonder if I could have had a tankless system installed - something I've long wanted. Work was professional and courteous. I just wish I had more options. Also, wife felt overly pressured after the initial service call. This may have been professional courtesy, but was perceived as "pushy" and leading to mistrust. They did return the following day (or two) later to fix a very strange ancillary problem (at no additional charge) that arose after the water heater replacement. Overall, mixed feelings for friendly, professional service that I believe was more expensive than expected and customer service skills that did not respect the fears of the customer. Two main reasons for selecting Summit is because of my prior bad experience with "other" main competitor in town and because Summit had a good reputation on Angie's List.
Response from Summit Mechanical Service Inc
"We're happy to hear the work we performed was professional and courteous, [Member Name Removed]. Regarding pricing, our competitive rates are based on a flat rate schedule provided by a nationally known and prominent company who provides suggested going rates for plumbing and heating repairs and replacement work according to the demographical area. We believe this is a fair and competitive pricing platform for having work professionally done by reputable companies such as Summit Mechanical Service. Our workers and technicians are not pressure sales people, and are trained to provide information and options based on their professional diagnosis, giving upfront pricing so there are no surprises, and letting the customer ultimately make the decision on whether to repair or replace. In many situations it makes much more sense to replace with new rather than perform expensive repairs on equipment that is at or near the end of its useful life, and if our technicians fail to point this out when necessary, we are not really doing the customer any favors. The water heaters we install are of high quality and have better warranties and manufacturer support than the big box store units, and if there is any future problems with the unit or the installation, Summit Mechanical will always be available to expediently take care of it for you. There is added value in choosing to have a water heater professionally installed. Thank you for your business!"
Leslie G.
Jan 2017
Everything went very well. Very professional. Was always on time. Explained things very well. Was very impressed by this company
Response from Summit Mechanical Service Inc
"Good Morning [Member Name Removed], Thank you for the kind and courteous response to our business listing and appreciate our customers and highly enthusiastic that we were able to accommodate your installation and you have a great day! :D"
Don R.
Jan 2017
They were prompt, I saw them on a weekend or a Friday, and he moved some things around so they could be there Monday and actually fix it. They went out of their way to arrange their guys so that they could get there. They weren?t here till 10 minutes late, but that is close enough.
Response from Summit Mechanical Service Inc
"Good morning [Member Name Removed], Thank you for the courteous and professional response...we do what we're able to do to satisfy our customers and allow flexibility within our staff to promote dependability and allow us to improve our services by being more reliable in the future."
Jeremy H.
Dec 2016
We had our AC start leaking water through the ceiling and Summit was the first company who actually was able to get us in right away, everyone else was booked. Also, they had more reasonable prices than another company we had tried. The other company would have charged $1500-2500 for the AC ductwork repairs but Summit only charged $750. They were punctual about showing up within a couple days which is really good for it being July. Most other places said they couldn't come out for a couple weeks. The quality of work was excellent, they took care of the problem and got the AC working the best it's been in years! We also had them come do a tune-up on our furnace a couple months ago. They were very helpful at pointing out things to look out for and how to bleed the lines for the radiators. They charged about $100 to do the tune-up and replace a small part that was worn out.
Response from Summit Mechanical Service Inc
"Good morning [Member Name Removed], Summit appreciates your professional response and glad that we were able to assist you and your family and ensuring that we do our job correctly and to the best of our ability and appreciate your time and look forward to accommodating all of our customers more in the future with the same same reliability and dependability that our customers count on."
Jayson S.
Nov 2016
It went very well.
Response from Summit Mechanical Service Inc
"Good morning [Member Name Removed], Thank you for the positive reflection and review for our company and will continue to strive for excellence and dependability for our customers through out the Twin Ports area."
Jesse M.
Nov 2016
I had set up an appointment with a DIFFERENT local Mechanical company and they cancelled within hours of the appointment. So, I checked Angie's List for an alternative and gave Summit a call. I immediately got through to Georgio - he entered me into their system and asked some general questions about the job to be done. I explained the problem I had, and gave him my best guess as to what I needed. He said he had a guy available as we spoke(Friday around lunchtime), and that if I left work right then we'd get to my house at the same time. I said "SIGN ME UP" and took off! Casey, the service tech, arrived at my house just before me. He was quick moving, very friendly, and had the gas detector tool ready to go. I showed him the Propane fireplace where the leak was prevalent, and he quickly identified a medium leak where the compression fitting met the ball valve I had replaced a month earlier. After finding that leak, he said it very well could have been the source to the entire problem I was experiencing. I - being stubborn and wanting to investigate thoroughly, asked if Casey would be willing to walk around in my attic and check for leaks in the line up there. Casey agreed without hesitation! I had a feeling he didn't believe me that there was more to the leak than the one at the ball valve - but you wouldn't know it based on his willingness to dive head first into my fiberglass insulation. We were unable to detect anything in the attic; we searched around for about 30 minutes. We were stumped in trying to figure out where my propane actually came into the house. I had previously thought it came in through an exterior wall. I then asked Casey if we could check in the wall of my fireplace mantle and see if the large leak was originating from there. His sniffer tool immediately read OFL, which was the device's equivalent of "off the charts". Casey then used his snake camera and saw that the main gas line came in up through the floor and tee'd off inside the wall of my mantle. I ran and grabbed my screwdriver and jab saw. We pulled off the oak liner and cut into the wall, revealing a custom welded fitting that had been hemorrhaging gas for 22 years in my wall. Casey said that he didn't have the parts on hand to replace the defect. That was okay with me since I'm fairly handy myself. I ran to menards, picked up a tee, hose, and compression heads. I had pressurized and tested the system within 30 minutes. Problem solved; I couldn't be happier with how things turned out. No more embarrassing/scary gas leak in the living room!
Response from Summit Mechanical Service Inc
"Good morning [Member Name Removed], Thank you for responding in the manner that you did and I appreciate the kind gesture towards myself and the technician and I'm happy that Casey was able to promptly go over all the issues and determine what the actual cause of that problem was. You have a great day [Member Name Removed]! :D"
Shari I.
Sep 2016
Great! I have worked with Jay before and he has done a wonderful job. He is always on time, came out and gave an estimate. When I accepted it we kept in touch to make sure he knew when my demo would be done. We set an appointment to get the rough plumbing done and did a walk through first, so we were on the same page. He gave me a receipt for the money I put down. We will set another appointment to set the fixtures when the remodel is complete. Very good at communicating,and no unexpected charges. A little pricey but worth it.
George N.
May 2016
unknown
RICHARD H.
Apr 2016
unknown
Response from Summit Mechanical Service Inc
"Good afternoon [Member Name Removed], Thank you for your response/review of our services as we appreciate your time and happy to hear that you were satisfied with the job and the excellent workmanship!"
Robert P.
Mar 2016
unknown
Response from Summit Mechanical Service Inc
"Thank you for your honest review. We appreciate your business."
Greg O.
Mar 2016
It went very well. Matt was the initial contact. I also spoke with Jay who was very knowledgeable about the equipment and very informative while answering all our questions. They kept in contact with me throughout the entire process and responded in a timely manner (this was critical since water was entering our washroom). I was informed about special offers that could save me money which is always appreciated. I will definitely call Summit Mechanical Service Inc. for my next plumbing need, they are professional, courteous, and very neat, cleaning everything up before departing. A real pleasure to work with. I highly recommend them.
Response from Summit Mechanical Service Inc
"Good afternoon [Member Name Removed], We're happy to hear that we were able to provide you the service that we performed at your home location and that Jay was professional and kept in contact with you and informing you of the special offers/benefits and savings repair discounts to save you money. Once again, thank you for your positive input and appreciate your time and you have a great day!"
Keith M.
Mar 2016
unknown
Response from Summit Mechanical Service Inc
"Good afternoon [Member Name Removed], Thank you for providing the review that you did and we appreciate your time and happy to hear that we were reasonable in our pricing and delivery system. Thank you once again, for recommending our company to your friends/family and we look forward to hearing from you this year!"
Kristianne K.
Jan 2016
unknown
Response from Summit Mechanical Service Inc
"Hello, We are sorry to hear that your problem is still persisting. We want to make sure we do whatever is necessary to help you resolve your issue. If you would like us to complete this work, or if you have any emergency situation, please feel free to call us back. Thank you for your review."
Jon A.
Dec 2015
unknown
Response from Summit Mechanical Service Inc
"Thank you. It was a pleasure working for you and we look forward to continuing to take care of your home comfort for years to come."
Isaac E.
Oct 2015
unknown
Response from Summit Mechanical Service Inc
"Thank you for your business and giving us a review. We're glad we were able to get the project worked out for you in time. Best of luck to you!"
William R.
Oct 2015
unknown
Douglas M.
Oct 2015
Perfect: quick response and repair. Informative tech.
Response from Summit Mechanical Service Inc
"Thank you for your review. We're glad we were able to help you solve this problem. We hope you'll keep us in mind for any future HVAC or plumbing projects!"
Erin J.
Sep 2015
unknown
Response from Summit Mechanical Service Inc
"We're very glad to hear you are happy with the work performed and the overall service. If you have any questions or concerns please feel free to give us a call. Have a comfortable winter!"
Debra S.
Aug 2015
I called for an estimate on Thursday. They came on Friday. Emailed me with price on Monday. When I called to have them do the work, they were there in a week. Took one day for boiler and couple hours for shower. Everyone was very nice!! Great expierence!!!
Response from Summit Mechanical Service Inc
"We're happy to hear you were satisfied in each category of the service and work performed. If ever you have any suggestions on how to improve we will be happy to listen. Thank you for your business and your review!"
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Summit Mechanical Service Inc is currently rated 4.5 overall out of 5.
Summit Mechanical Service Inc accepts the following forms of payment: CreditCard
Yes, Summit Mechanical Service Inc offers free project estimates.
No, Summit Mechanical Service Inc does not offer eco-friendly accreditations.
No, Summit Mechanical Service Inc does not offer a senior discount.
Yes, Summit Mechanical Service Inc offers emergency services.
No, Summit Mechanical Service Inc does not offer warranties.