Homer TLC Inc

The man who came out to do the estimate and explain project was wonderful, he was on time had information and product samples to review, he completed the bid on the spot.  Then the calls and emails started, way too many explaining what Home Depot was doing and what would happen next.  Finally an appointment to install was established, I wanted the 2 hours they needed for the start of work window but nobody showed up or called, when I called they told me there was too much snow (no snow in Duluth).  The next appointment (again a 2 hours window) nobody showed up or called, this time when I called they said it was -24 degrees and the metal wouldn't bend (it was 0 in Duluth).  I told the nice young women that I'd had enough and wanted to cancel the project because I didn't have time to wait around for an installer who was so disrespectful of my time that they couldn't make a call to cancel the appointment. Promptly a local manager called and said he was so sorry and that it wasn't the fault of the installer and would I please reconsider and reschedule a third time, and if I did he'd provide a $100 gift card to Home Depot.  This time I didn't have to be there at start of work and could review the work the next day.  The installation did happen this time and was completed satisfactorily, the manager was there promptly the next day to collect the final payment, but I never did receive the $100 gift card.

They are very helpful for anything that I have needed. They always have people that know whatever you are fixing whether the plumbing or lumber or bathroom fixtures, faucets, no matter what your problem is. They are very good, they are very knowledgeable people about helping you about whatever you are fixing up at home. They are just good people to work with. Their customer service is excellent.

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The carpet installation went very well. The biggest problem was they didn’t have the
carpet in stock and I had to wait for about two weeks longer than if it had
been in stock.

They did well. The quality of their work was good with a reasonable price.

The contractor that did the siding and insulation work was good. However, I wasn't happy with the contractor who installed the patio door.

They did really well and were prompt. They got things done quickly, were very friendly and the windows are holding up great. I will use them again in the future.