ASP Mechanical Inc

We recently moved to Duluth and our new home did not have any air conditioning. We went through ASP to install a mini split. RJ was the rep we worked with and he was top notch. Explained options thoroughly, gave recommendations, yet not pushy. Service was very timely. As can be the case with any home updates, we did hit a “snag” but those we worked with at ASP, and a special shout-out to RJ, got things taken care of, and was very professional. It is easy to give good reviews when all goes according to plan, but true character is shown and proven through challenges. I give ASP and RJ my highest recommendation as they have proven themselves with solid service, great product, and putting the customer first. On top of that - so nice to be comfortable in the house due to the new mini split with air conditioning and heat pump! Wade Mathers

CHOOSE A DIFFERENT COMPANY! TLDR: They knocked out my heat in the middle of winter and charged me $200 to turn it back on. I hired a plumber to verify that the tankless boiler in our new construction house was converted properly to use propane. The plumber left without turning the gas back on, which caused the unit to get an error code and stop working. This knocked out our hot water and our heat. I didn't notice immediately that the heat was knocked out because it's radiant in-floor heat, which takes a very long time to cool down/heat up. I spent 30 minutes or so on the phone with the plumber to clear an error code (004) on the unit, which was caused by it trying to start with no gas supply (recall he left the gas off when he left the job!). Finally, after clearing the error code, we have residential hot water- little did I know that the code also had to be cleared on the radiant side of the unit, so my heat was still out. I became certain that my heat was not working about 36 hours after the plumber knocked it out. They sent a different person, an HVAC guy, out to see what the problem was and determine if it was their fault. Even though he had to clear the exact same error code (004) on the radiant side of the unit, he said it was not their fault, he cleaned an ignitor, and had to charge me $200. I paid him after a little bit of arguing because I realized I shouldn't waste his time with it. I called the office to explain the situation to them. The office lady insisted it was not their fault, she could not refund my money, but I would receive a call from the department manager. It has now been 3 weeks and I have not received a call. This whole fiasco was created by a plumber not verifying his work- he left without turning the gas back on! So he obviously could not have verified the system was working when he left. Making mistakes is fine- everyone makes mistakes. But to charge your customer $200 to fix your company's mistake? Despicable!

I was surprised with their responsiveness. Someone was to the house minutes after I called. They were able to install a new water heater what seemed like only minutes after; perhaps an hour. They discussed options and even reoriented the new heater so that it was easier to access if the pilot light goes out.

Drew was my technician. What a wonderful,professional young man! He explained everything he was going to do, showed me how it worked when he was finished . Price was fair. I have used this company in the past and have never been anything but satisfied! I will never use another plumber but ASP!

ASP was the ONLY business that I sent an email to through Angie's List to respond. They responded the same day and sent out someone the next business day. I received the estimate, and the person doing the estimate (whose name I can't recall, sorry) did some moving around and got someone there the next day. Paul, who did the work, was outstanding. Easygoing, friendly, but still not at the expense of getting the work done. I felt he did a great job considering the severity of the crack. (The upper apartment hadn't been in use for years, so the crack went undetected for that time and was a good 1/8 to 1/4" wide along a section of pipe that had to be 4 feet long at least.) ASP came in on time, and within the estimate range. I would definitely consider them for any future work I may need.