ROOT-O-MATIC SEWER SERVICE

Job done. Camera detected small crimp in line. Will need to monitor.

The technician opened the access panel in a bedroom closet to access the tub drain. The drain had a drum trap and the cover that had not been opened apparently since 1995 as labeled. It would not come off so he had to pry and chisel the lid off. This was impressive stuff. After snaking the pipe and removing the obstructions, he put on a new rubber drum trap plug / cover / lid. It was $165 for them to come out and a total of $230. The technician also talked with us extensively about all of our other drains--giving us good advice. Note that hair can be dissolved with some liquid / gel / foam products though there are environmental concerns about this. Also, if possible, hair should be kept out of drains with a drain protector hair catcher/strainer/snare. We called Root-o-matic again when the two drains in our basement overflowed and left puddles of sewage and water. After finding the sewer was draining slowly and causing the basement to flood in the evening, we stopped heavy use of the drains (no showers, dishwasher, baths, minimal toilet flushing) and mopped up the water / sewage and then mopped with bleach. We called Root-o-matic at 8:00 am when they open and they came that morning. The sewer line to the street was draining slowly because of some small tree roots that had grow in to it. He used 4" and 6" knives. He was professional and helpful. $265. Many people in this area report having their sewer cleaned once a year to prevent roots from invading. I also plan to install a flood water and overflow alarm / basement watchdog water sensor that beeps loudly (like a smoke alarm) if water comes out of the basement drain so we can catch it as soon as it starts happening in the future. We were very pleased by the responsiveness and professionalism and kindness of Root-o-matic. Total for both jobs: $495.

They were able to get to the job promptly and took care of all swiftly.

I've used them before. Always satisfied with the way they do business.

Great! Called and got same day service. Ryan was very polite, knowledgeable and a decent fella. Service was priced consistent with other service providers.

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Al showed up on time was very carful at not making a mess and just an all around nice man. Had a little dificulty getting his snake to go through some of our curves in the pipe but it all went well and were once again the water is flowing.

We had a sewer back up on a Friday morning. I called around 9am and arranged for someone to come out at 3pm the same day. Scott showed up at about 310pm. He did two runs of 115 feet and cleared tree roots. I gave me advice regarding a new cover for my access pipe. It took about 1 1/2 hours. Very well done.

Great. They show up on time and do a good job. They also clean up.

RAPID RESPONSE---COURTEOUS---HANDLED PROBLEM.

THE SERVICE PERSON CALLED FIRST BEFORE COMING, SOMETHING I APPRECIATE. HE THEN PROCEEDED TO MY BASEMENT AND PERFORMED THE REQUIRED SERVICE. HE CLEANED UP WELL AFTER HE WAS DONE AND BEHAVED IN A COURTEOUS MANNER. I HAVE HAD WORK DONE BY THIS SAME COMPANY SEVERAL TIMES IN THE PAST 20 YEARS AND HAVE ALWAYS BEEN VERY SATISFIED.