Kath Overhead Door, LLC

The customer service for this company is horrible. Once he has your money, you never see him again. He doesn't respond to any messages. The quality of his work has major safety issues. He still needs to provide me with some supplies to fix some of the problems but he will not respond at all. I would not recommend this company to anyone.

Avoid this business at all costs, he is a crook. I paid Kylie $5400 as a down payment for new doors. Kylie had constant excuses and finally stopped returning my calls. It has been 8 months with no doors. We had a court mediation hearing where he said he would send my money that day. That was 2 weeks ago. Go somewhere else for doors.

I read some of the reviews of this business after I paid a $3,000 deposit and was spooked - experienced same poor communication(s) and felt misled. However, that being said, in the end I am completely thrilled with my new doors - it should also be noted the project cost (replace three 9x8 garage doors) was over 40% less expensive than other vendors, AND, Kylie was willing to do the job on a weekend of Christmas so I did not need to burn up PTO time at work!!! Kylie is a very personable and likeable guy, but as I told him, the lines of communication needs improvement - one thing I learned in this process is that Kath purchased doors from a supplier that apparently is not realistic of when the doors will be manufactured and/or shipped. Other contractors I had estimates from all said they had a lead time of 2 to 3 months before the doors would arrive and could be installed - I picked Kath because the time from order to install was about 1 month. I suggested to Kylie that his supplier was not doing him any favors by being so optimistic that doors would arrive in 3 weeks so they could be installed in less than a month - count on a lead time of 2-3 months; if there are major storms in the US where a lot of damage has occurred, overhead doors are going o be in demand and the lead time for the manufacturer will likely increase by weeks or months. All in all, I am happy and satisfied with my selection of Kath Overhead Doors although I did experience some anxiety and frustration with delays and communication. Now for my ratings: Work Quality - 5 Stars - Since I was home Sat, I was able to observe Kylie install the doors - all 3 doors and new rails were completed in about 5 hours (this included demolition and clean up) - it was obvious to me that Kylie had experience installing overhead doors. Customer Service - 5 Stars - Kylie installed the doors on a Saturday before Christmas so I did not need to give up PTO time at work - additionally, he helped me as I was installing 3 new overhead door openers that I had NOT purchased from him - he helped anyways. Oh, yes, by the way, Kylie traveled nearly 60 miles (one way) to do this job. Value for the money - 5 Stars - I saved about $4,000 by going with Kylie over every other contractor I had a proposal from. Bottom line - money talks - however, expect delays and not the best of communication based on my experience - figure on 2 - 3 months before the doors show up and install is scheduled, if the supplier gets them there sooner, count your blessings. Would I hire Kylie and Kath Overhead Doors again? YES ABSOLUTELY I would, with the understanding that patience is a virtue and eventually the work will be done - all the while knowing that I am saving thousands of $$ by being having patience. I wish Kylie well and am sorry to see his supplier is tanking his business. Perhaps Kylie has secured another more reliable supplier - the doors will arrive ............ eventually, have patience and realize you are saving a LOT of $$$ going with Kylie. If you want your doors installed next week (especially custom order like mine), go ahead an hire a major company, but, you will be paying for the million dollar inventory they carry and 20 receptionists who answer the phones.

Do not, I repeat DO NOT do business with this company. He lies, makes excuses why he never showed up, does not return phone calls or text messages. When confronted, he yelled and cussed at me. A very very poor way to run a business. I do not know how this guy can still be in business, I wish I would have done research on this guy.

Very disappointed on this whole situation, we were looking forward to new doors and we de not get them.

Pour communication has lead to a garage door not been install, communication is via text and he never follows through with this, and we have been waiting four months for this installation.

prompt response

Communication and service was excellent.

Very prompt within minutes of my inquiry on Angieâ s list. Fit me in same day for estimate. Installed repair kit so I could use my garage door whether I ordered from them or not. Install was impressive with a well sealing, great, looking door and opener. Thank you

They were fast at responding to my inquiry for a new garage door and opener. The turnaround to get the door and have it installed was just a few days. The quality of the installation and the friendliness of the owner and installer made it a pleasure to work with them.

Dependable. When something wrong they come right away to make sure itâ s fixed

DO NOT RECOMMEND!! We paid them $1550 as a down payment for new garage doors in April/23. I had to follow up in May & June on when they would be installed. He set 3 dates and made excuses as to why he never showed, then stopped returning our calls and messages. We worked with our credit card company to get our money back.

Great service - fixed the issues

Good service. They came the next day within the time frame I was given. Had what was needed to get the job done quickly.

Great customer service with good communication and follow-up. Next-day service for the garage door opener and to replace a broken spring. Very happy with their work! Highly recommend!

Prompt, professional and punctual. The quote from Kath was the lowest and installation happened the next day after I accepted the quote. Returns calls and listens to customer concerns. I highly recommend Kath for Overhead door problems.

Fast, efficient great prices!!!

Mr Kath was responsive, with good communications, upfront estimate and completed work in timely manner.

Great service! Would definitely recommend and use again!

Work was completed same day I called. Outstanding service. Professional and very knowledgeable. Very reasonable cost.

Ok

They are very easy to work with, and was always there when i called him willing to help