Midwest Roofing, Siding & Windows, Inc.

My Midwest Roofing Review I held off from writing a review for almost two years. I really wanted to give these guys a chance at redemption, but it was futile. I first worked with Greg who said he tried to get me the most out of my insurance company payout for a new roof which I do appreciate. Unfortunately, things from there quickly went downhill. The first thing to go wrong was them scheduling a time to do our roof without running it past us first. We had to call them to change the date but they didn’t let the crew know. So the crew with all their equipment and workers show up at the crack of dawn on a Monday morning and we have to explain to them that we had changed the time (even though we never scheduled it in the first place). Then a few months after our new roof was installed, I get a threatening letter from Jorian saying they were going to put a lien on our house because they didn’t receive payment. This is after not hearing a peep from them for months. So I told them I was approved for the roof loan months ago. He did find it later but I received no apology. The checks we got from the insurance company were late because we didn’t realize they were sent to us. I thought they were sent directly to the company (my bad). But like I said..I didn’t hear a word from them until we were suddenly threatened with a lien. I re-requested the checks from my insurance company and sent them to Midwest right away. Then all five of our new skylights started to leak. TWICE. They had someone come out and “fix” them but they still leaked so we had to have them out yet again. I have video footage of it in case we take this to an attorney. We’re waiting to see if they start leaking for a third time [eye roll]. So with 5 terrified cats 3 roofing appointments was a huge hassle. We now have water damage on our ceiling that needs to be fixed. Again never got an apology. So a few more months go by and I contact Greg to have someone come out and fix the damage from a separate incident (not Midwest’s fault). I get a friendly reply back saying he’ll have someone contact me. Didn’t hear anything for over a week so I text him back and I get, “who’s this?” with a very cold reply after I reminded him saying someone will contact me. I guess that was the final straw. I told him to forget it. Finally got angry enough to write this. This has got to be one of the worst experiences I’ve ever had with a company. Every person I talked to was rude or indifferent. Still pretty annoyed about it, tbh.

Replaced all the windows in our house. All the staff we worked with was great! Pricing of windows seemed reasonable. Installation of all our windows was completed in one day. Everything looks great!

Scott was the installer. Very,very, friendly, professional, fast,thorough,ect.... Honestly I can't overstate how happy I am with the work and ease of it being done.

It went fine. They gave me a quote and there was some increases that this company made. I was going to call them up for my windows, siding, and deck and I just didn't because of thing that happened. It just bothers me that they operate this way.

It went very well. Kenny was spectacular with providing updates. They were fantastic. Amazing. Topnotch. They were super professional. They communicated very well. They were quick.

Good overall experience with Midwest for an exterior painting project. Painters were nice and easy to work with and end result was good.

Great crew, punctual, worked long hours and handled roof special issues

Excellent work. Dennis took care of everything for us and handled the roof replacement process professionally from beginning to end.

Excellent job - quality was top notch.

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Very good. On time, within budget. No leaks.

Great service, great work

The work was spread over a very long time. I had 2-3 months where I couldn't get anyone involved to return my calls and tell me what was going on. The original salesman was about the only one who would call back but he had little control over what was happening. When the gutter replacement was done, it went very smoothly and quickly. The two new windows were installed professionally as well, and he even added insulation around the window openings to cut down on drafts. But the rest of the work was a different story. My windows and porch have an exterior aluminum wrap covering the woodwork, and this is what was damaged in the storm. The person doing the work would come out for acouple hours, pull the trim off acouple windows, and them leave and not return for days. I had to have him sent back multiple times to re-do work he had done, and I finally gave up and cleaned up the metal shards and dropped mails/screws that he didn't get. I drove to their office three separate times to find out what was going on and complain about the lack of work. I have steel roofing, and four of five panels had come loose in the winds. Before I agreed to let them do the work, I specifically asked if they had experience with my style of steel roofing. I was assured they did. Then when it (finally) came time to do the repairs, I was informed they really didn't have anyone who was familiar with the roof, but they could surely find someone. Finally, after months of waiting, the salesman, who used to own a roofing business, made it his business to learn how to reseat the roof panels, and he and another salesman then repaired my roof. The roof on the garage in a conventional shingle style, and that also needed to be replaced. The crew that did this spoke little English, so I just let them work. They stripped the old roof down to the board and hen put on fiber paper. I guess it isn't really tarpaper any more. They ran the paper up to about three feet from the peak, and then stopped, installing the shingles the rest of the way on the bare board sheets. When I contacted the Midwest 'project manager' assigned to me, he said he couldn't believe they would do that, obviously I didn't know what I was seeing. So I said 'I have pictures.' Only when he say the pictures of what they did would he even allow that I might be right. They also pushed all the old roof materials over the edge of the roof, striking the walls on the way down and leaving tar marks on the siding. When I pointed that out to the PM, he said 'Well, you have to expect this kind of thing sometimes.' I said what I expect is that this will get cleaned up. What followed was two days of them trying to clean the spots and just smearing it around, then bringing is a pressure washer and forcibly detaching some of the siding, then getting the tar paper behind the siding wet and staining the siding even further, and then finally hand washing the walls and getting most of the stain off. But I still have tar spots on the siding. I just got tired of fighting about it. Especially while being told 'Don't you think maybe you are being unreasonable', or 'you know your siding is a few years old, you can't expect it to be perfect', etc, etc, etc. Bottom line: it was way too much hassle and grief for the job that was done. The positive experience of the gutter and window installs, and the considerate salesman who stepped up and fixed the roof, were way overshadowed by the negatives in everything else.

I felt they did an excellent job. They were quick, on time, courteous about cleanup and even the maple Grove inspector had good comments on detail of the the trimming and caulking they did. I would buy from them again and will recommend them to all my friends considering new siding.

Providor was prompt, professional went the extra mile to accomplish the task.

Excellent. Sales process was easy, no pressure, very informative. The crew was on site to do the work, and it was completed timely. Everything was cleaned up everyday. And it was done quickly, so we were not inconvenienced at all.

unknown

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They did a great job. They're excellent to work with. We sold our house and had hail damage twice. We had a great experience with them for both times.

It was fantastic.

They were trustworthy & did high value work.

They did a good job. Very timely and priced right. I would use them again if needed.

They did a very good job. They were responsive when I had questions. I would use them again if needed.

The quality was good. They work turned out okay. I had to pay very close attention for the work to get done the way I wanted it to.

They were fine. The price was fine. They did excellent work.