Peak Heating & Cooling, Inc

"On the initial phone call with Mrs. [Member Name Removed] she noted she was looking for a “reputable HVAC contractor that she could trust”. Our technician, a 15 year, Nate certified veteran, arrived on-time and proceeded with the tune-up. On his initial overview he knew both the boiler and furnace exceeded the average lifespan we see in the industry today as it was noted in the work order. Much to his surprise, both the furnace and boiler checked out operational. Our technician’s immediate attention was focused on the boiler exhaust venting. It was determined that the venting violated many of today’s mechanical codes and posed not only a carbon monoxide concern but also a fire concern. There were signs of rusting and cracking which is an immediate concern for flue gasses leaking back into building. We also found the exhaust venting resting on the wooden rim joist as it exited the home. For liability concerns Peak’s protocol is to shut down equipment in this state and provide immediate repair options. When trying to explain our concerns to Mrs. [Member Name Removed] our staff was threatened with “get out and I am calling the cops”. Our technicians tried to de-escalate the situation by explaining in further detail the compromised venting. As the situation seemed to calm, Mrs. [Member Name Removed] requested a second time to send options to replace the equipment. As a 4.9 star ranked company on Google for the 17+ years we have been in business, it seems like there is always going to be a .10 star of customers that misunderstand or perhaps don’t like the diagnosis from our technicians. Achieving a 5 star reputation is our company’s goal, not pushing the sale of equipment. This is one of the big reason’s Peak’s technicians do not work off of commission. In this particular case we would sooner give up a 5 star review in order to keep a customer’s family and home safe."