Professional Garage Services Inc
About us
Professional Garage Services, Inc. has specialized in commercial and residential garage door services for over thirty-five years, serving the Minneapolis and Saint Paul metro area and its surrounding communities. We offer the most professional services for your homes garage door needs. Our services extend from spring and hardware replacement to complete door and opener replacement.
Business highlights
Emergency services offered
39 years of experience
Services we offer
Garage door and opener sales, service and repair.
Amenities
Emergency Services
Yes
Reviews
4.69 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 11% | ||
| 0% | ||
| 11% | ||
| 0% |
Showing 1-9 of 9 reviews
Angela R.
Jun 2017
Great family owned company. Todd is honest, reliable and does good work. We've used this company twice and will continue to refer out to others.
David H.
Jun 2017
While Todd’s initial responsiveness was outstanding, the delays in both installation, as well as follow-up to resolve unfinished issues dragged this on a long while. Terminations for wiring on 2 door control buttons was poor, resulting in the units regularly powering off and on, and accessories were not installed on the door. When we recognized the issues and followed up, Todd claimed the handles came but were mismatched colors and couldn’t be installed – despite saying nothing during the installation. Todd was scheduled the following Monday to resolve both issues – no call, no show. The following Thursday, we found the handles were installed – no call to us, no attempt to fix the opener issues. Another week passes with no calls, no shows. In the meantime, we also found that he had bolted our extension ladder hanging on the garage ceiling into a fixed position – presumably to keep it out of the way of the new tracks, but without saying a word. We finally contacted Professional Garage Services again a week later, and the poor terminations were fixed. Todd claimed he had visited our home multiple times trying to fix this… but our phones never rang. In short: great products, lackluster communication. Took an additional month to get all the items ironed out.
Response from Professional Garage Services Inc
"On April 3rd, an order was placed for 3 special order doors, as well as 3 belt drive openers. When the order arrived, June 2nd was set as the installation date. A few days after the installation, Mr. [Member Name Removed] inquired about the handles on the outside of the doors. He had thought the doors would come with decorative handles since a door on a brochure displayed decorative handles. We explained that the decorative handles are one of the additional options that can be ordered for the doors, but are not included in the door kits. The handles were not included in the written estimate but due to the misunderstanding, we ordered the decorative handles as a courtesy at no additional charge to the customer. When the decorative handles arrived, we noticed there was a color variance between the sets and immediately placed a new order. In the meantime, Mr. [Member Name Removed] called regarding a wall button occasionally not working. When we were unsuccessful in trouble shooting over the phone, Mr. [Member Name Removed] stated that his wife is home during the day and we could stop by to fix the button, as well as install the new handles when they arrive. The first two times we stopped by to complete the work noted above, no one was home. On the third stop, again, no one was home. Since we did not need entry into the garage to attach the handles, we decided to go ahead and complete this piece of the job. Two days after the installation of the handles, Mrs. [Member Name Removed] called to follow-up on both issues. When told the handles had already been placed, she stated they had not realized that we had been there and the handles were on the garage. When asked if she would prefer today or tomorrow to work on the button issue, she chose the following day. When we arrived and inspected the wall button, we determined that the issue was that the screw needed to be tightened a little more to ensure a solid connection when pushing the button. In reviewing the completed work with Mrs. [Member Name Removed], she appeared happy with the new doors. There have been times that we may need to move items out of the way to make a safe working environment or to ensure a garage door is able to safely operate. It is not in our practice to bolt anything to a wall that is not related to a garage door or opener. We sincerely apologize for any miscommunication or inconvenience we may have caused. For over 30 years our goal has been to give each of our customers a great experience and a product they can trust. We hope Mr. and Mrs. [Member Name Removed] love their product and if they have any questions in the future, that they can trust we will do the best that we can to help them."
Gregory G.
Sep 2014
Provider was on time, professional and generally did an excellent job.
Mary S.
Feb 2014
This is my go-to service when I need garage work. Over the past 15+ years i have had this company straighten and repair an old garage, repair several garage doors,, install new hardware, install new openers. The work is always great, on time, integrity, fair price, great value. i work with no one else.
Jolinda S.
Jan 2013
A long time ago (about 15 or so years) my car slid on the ice and pushed my old heavy wooden catilever garage door into the garage. I called several companies to help with repair and none of them would touch it. Then I saw a little ad in the yellow pages about a guy who specialized in rehabbing old garages. That was Joe Pinto, who is a problem solver and able to make old garages new again. He was not only able to replace my door, but also install a garage door opener and enlarge and install a new service door. What a difference that ade in my life. No longer did I have to fight with a heavy old door everytime I came or went my car, and no longer did my service door freeze shut in the winter.
This past October, 2012, I thought I had opened my garage door, but eveidently didn't. I accidentally backed into it from inside the garage. I was able to get the door open, but not closed again. I went to work leaving it open with the hope no one would steal anything (not that I have a lot inside to steal). I looked in Angie's List and called a couple places hoping I would be able to get someone out right away to at least get the door down. No one was able to come out that day. When I finally remember Joe's last name, I was so happy that he was listed on Angie's list too. I called Professional Garage Services early in the morning and was happy to learn someone could come out that day while I was at work to see if they could get the door down and working again. The best part was I didn't even need to be home when they came. They would do the work and then let me now what I owed or what my options would be. When I came home from work, the door was down and operational. The technician called me that evening to let me know my options. I could have paid just for the repair he did that day, or get panels to replace the ones that were bent even though the door would probably work okay for a while. I decided to replace the panels. They had to be special ordered due to my unusual door size. A few weeks later they were ready to be installed. I was able to be home that day while the job was completed. All in all I am very happy with the service and final results. What I thought was going to be a major problem and inconvenience for me, ended up being no such thing. I highly recommend Professional Garage Services for anything having to do with garage rehab or repair. They have been miracle workers for me!
This past October, 2012, I thought I had opened my garage door, but eveidently didn't. I accidentally backed into it from inside the garage. I was able to get the door open, but not closed again. I went to work leaving it open with the hope no one would steal anything (not that I have a lot inside to steal). I looked in Angie's List and called a couple places hoping I would be able to get someone out right away to at least get the door down. No one was able to come out that day. When I finally remember Joe's last name, I was so happy that he was listed on Angie's list too. I called Professional Garage Services early in the morning and was happy to learn someone could come out that day while I was at work to see if they could get the door down and working again. The best part was I didn't even need to be home when they came. They would do the work and then let me now what I owed or what my options would be. When I came home from work, the door was down and operational. The technician called me that evening to let me know my options. I could have paid just for the repair he did that day, or get panels to replace the ones that were bent even though the door would probably work okay for a while. I decided to replace the panels. They had to be special ordered due to my unusual door size. A few weeks later they were ready to be installed. I was able to be home that day while the job was completed. All in all I am very happy with the service and final results. What I thought was going to be a major problem and inconvenience for me, ended up being no such thing. I highly recommend Professional Garage Services for anything having to do with garage rehab or repair. They have been miracle workers for me!
STEVE J.
Nov 2012
One of the garage door springs broke on one of our 1950 vintage Barcol garage doors on a Saturday. I called several companies on the list over the weekend, and no one could, or wanted to work on our old garage door. One company said that we have the Rolls Royce of garage doors, but he really didn't want to work on it. After coming out, they all basically said they would have to replace the door, track system, and door opener in order to fix it at a cost of over $1000. I emailed Professional Garage Services Sunday night, and sent them pictures of the door and the existing spring system. They contacted me right away early Monday morning and said that they could install a kit that would update the spring system for $250. They arrived Tuesday at noon as promised and installed the new spring system in 2 hours. The door is working just great. The technician did a great job of explaining what would be done when he arrived, and he lubricated and checked both doors before he left. These guys really seem to know what they are doing, the rates charged are fair, and the service provided was fantastic. I will definitely use them in the future, and recommend them to my neighbors.
Mindy B.
Dec 2011
I looked on Angies List and found a few vendors to email. I also put out the word on to friends to help me get referrals. The first company called me back right away, but did not do a good job trying to ascertain the issue over the phone. My guesses were not correct as to the problem--but they took them as what I needed to have done anyway. They also gave me a 5 hour window for the next day for when the work would be done. They would then call me an hour before the work would be done.
The next morning I decided to call Professional Garage Services even though I had made the appointment with the first folks because a friend had raved about them. I was pleasantly surprised when Carol Pinto asked me to walk out to my garage and figure out with her help that what was really needed was to replace a broken spring that I had not noticed was broken She recommended replacing the pair of springs because the unbroken spring might go sometime anyway. That made sense to me. I cancelled my appointment with the first outfit and went with Professional Garage Services. Carol also called to confirm an hour window for the work. John arrived on time as promised and was professional and efficient. He replaced both springs and lubricated and checked the door's operation. I would definitely recommend them. They were clear, quick and reliable. I am glad that I can tuck my car in garage for many years to come.
The next morning I decided to call Professional Garage Services even though I had made the appointment with the first folks because a friend had raved about them. I was pleasantly surprised when Carol Pinto asked me to walk out to my garage and figure out with her help that what was really needed was to replace a broken spring that I had not noticed was broken She recommended replacing the pair of springs because the unbroken spring might go sometime anyway. That made sense to me. I cancelled my appointment with the first outfit and went with Professional Garage Services. Carol also called to confirm an hour window for the work. John arrived on time as promised and was professional and efficient. He replaced both springs and lubricated and checked the door's operation. I would definitely recommend them. They were clear, quick and reliable. I am glad that I can tuck my car in garage for many years to come.
Susan N.
Nov 2011
My old wooden garage door had needed replacing for sometime. When the spring broke on one side so that the garage door could not be opened or closed with the garage door opener, I decided to replace the door and hardware with a new wooden garage door.
I wanted to have the rotting wooden trim around the door replaced by the same company at the same time. I had trouble finding someone who could do both. Professional Garage services was able to do both. Joe Pinto, who is the company owner came to my home and gave me a bid for both. His price was the lowest bid I received. He emailed me drawings of the two window choices I was considering. He was always on time for work scheduled, cleaned up afterwards and was pleasant to work with.
I paid half of the cost up front and paid in full when the garage door was installed. There had been a misunderstanding on my part about the inclusion of decorative handles on the door. He said he would come back in two weeks to put on handles at no cost to me. Since I had already paid him in full I was wondering if he would be back. ( Twice before I had paid venders in full before work was completed and never saw them again). Two weeks later he installed the door handles and also replaced my old key entry panel, which hadn't worked for years with a new one. Also free of charge.
I had chosen to paint the door myself to save $395. In hind site it would have been worth it to have it painted by the builder. It took more time than I had planned and I drove to Champlain to do the painting in Professional Garage services' building.
I wanted to have the rotting wooden trim around the door replaced by the same company at the same time. I had trouble finding someone who could do both. Professional Garage services was able to do both. Joe Pinto, who is the company owner came to my home and gave me a bid for both. His price was the lowest bid I received. He emailed me drawings of the two window choices I was considering. He was always on time for work scheduled, cleaned up afterwards and was pleasant to work with.
I paid half of the cost up front and paid in full when the garage door was installed. There had been a misunderstanding on my part about the inclusion of decorative handles on the door. He said he would come back in two weeks to put on handles at no cost to me. Since I had already paid him in full I was wondering if he would be back. ( Twice before I had paid venders in full before work was completed and never saw them again). Two weeks later he installed the door handles and also replaced my old key entry panel, which hadn't worked for years with a new one. Also free of charge.
I had chosen to paint the door myself to save $395. In hind site it would have been worth it to have it painted by the builder. It took more time than I had planned and I drove to Champlain to do the painting in Professional Garage services' building.
DIANNA S.
Jul 2002
REMODELED OLD GARAGE DOOR. VERY EXPENSIVE.
Licensing
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FAQ
Professional Garage Services Inc is currently rated 4.6 overall out of 5.
No, Professional Garage Services Inc does not offer free project estimates.
No, Professional Garage Services Inc does not offer eco-friendly accreditations.
No, Professional Garage Services Inc does not offer a senior discount.
Yes, Professional Garage Services Inc offers emergency services.
No, Professional Garage Services Inc does not offer warranties.