DINO'S AUTOMOTIVE

unknown

Dino is amazing! He is knowledgeable, trustworhty, and quick. He is also very affordable.

The service went very well from start to finish.

My husband was impressed that Dino's web site allowed us to schedule an appointment on-line. When we got there at our appointed time, there was no one around. We dialed the phone number and could hear it ringing inside the building. He did show up eventually. We later found out that Dino said he doesn't really check the website to see if anyone has made appointments. It took him several days to figure out the ignition issue. He called to ask if we wanted to proceed with the work. We made an appointment to pick up his estimate so we could call around to get other estimates. He wasn't there when we arrived. After waiting about 1/2 hour, he did show up. Dino took the time to show us the brake parts and why replacement was needed. That was good, but maybe a little too much detail. After replacing the ignition switch, he realized there was a code that had to be reset before it would work, so he had our car towed to the Honda dealer. This incurred additional costs, but he agreed to reduce the price of other repairs to cover this. I just thought since he advertised himself as a Honda expert that he should have known this would be the case. When we went in to pick up and settle the bill, we were in a big hurry, but he insisted on showing us the details of all his research, etc. I don't want to fault him for this because most auto repair places don't explain much. He just needs to keep the customer needs in mind and when we said we needed to get home, he should have respected that and kept it quick.

I think they did a good job. They said what it would cost, they repaired it, and it has been working fine ever since. I have been going to Dino's for probably about the last year and a half and I am happy with everything they have done for me.